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Gobbitt & Kirby
1.8/5, 5 Reviews
20% Recommended
100% sales valuation accuracy
0% letting valuation accuracy
50% sales fee satisfaction
50% letting fee satisfaction
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"Had a viewing arranged for..."
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1 Star Review
By : 'GH'
Services : Sales(Prospective Vendor/Buyer)
Would you recommend ? : No
27 Nov 2011
People found this helpful3
Had a viewing arranged for 3pm. Rang to say would be 10 min late, only to be told by the agent that she had cancelled the viewing at my own request "because the house was not near a shop/pub" - this being a house in the middle of a town! Without access to my email, I could not be sure the mistake was not mine, so requested to rearrange the viewing. The agent shouted at me and told me very rudely "yes - YOU made a mistake - don't go knocking on the door, and disturb the owners!". On checking my email, I found that it had been a totally different property I had said we would not view - she simply had not read my mail properly and compounded the error by assuming the mistake was mine and being extremely rude. We subsequently viewed the property and made an offer. Admittedly it was a very low offer, but the agent said she would let me know if they received any other offers. Thinking of upping our offer, we made a second appointment to view at 1pm last Thursday. We live in Belgium and came over specifically to view this and other properties. The agent knew that we were in UK and had my UK mobile number. The day before our appointment, she rang my Belgian number and left a message saying that the sale had been agreed and they were cancelling the viewing. Four important errors - not reading emails properly, assuming (wrongly) that the client is at fault - being offensive on the 'phone - not contacting us to inform us of higher offer - failing to contact us on the correct number to cancel viewing, resulting in a wasted half day for us
What agent could do to change your mind?
Nothing. She was rude and incompetent and there is no way I would use them again.
Was this helpful?:
By : Scott Matheson-Barr
13 Mar 2017We are not duty bound to inform of higher offers if the original is way below the asking price! We also can only act on client instructions. Every effort was made to contact you. Comments rather unfair!
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 50% | £0 | £0 |
| Lettings | 0% | 50% | £0 | £0 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 0 | 1 | 0 | 1 | 1 | 0 | 0 | 1 | 0 | 1 |
Opening Hours
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- 09:00 - 17:30
- 09:00 - 17:30
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Services offered
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Great Estate ...
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5 Star Review
By : 'Sarah'
Branch : Framlingham, Kirby House 20 Thoroughfare
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : IP12
30 Dec 2022
People found this helpful0
We found Scott at Gobbitt and Kirby (G & K Estates) to be a very experienced agent with considerable local knowledge who demonstrated great competence and provided a very professional service. He was quite prepared to go that extra mile to co-ordinate all parties involved in the sale of our ... Read Full Review
Comments (0)Was this helpful?:
Appalling on every ...
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1 Star Review
By : 'Bb'
Branch : Framlingham, Kirby House 20 Thoroughfare
Services : Letting (As a Owner)
Would you recommend ? : No
Postcode : IP13
30 Nov 2016
People found this helpful3
Appalling on every conceivable level. Almost pathological inability to take any responsibility for any action. Withheld rent collected on my behalf for 4 months. I was told this was quite normal! Failed to regularly inspect the property and told me it was my responsibility even though I was paying ... Read Full Review
Comments on Agent Fees
If they paid me it would still be too expensive
Comments (1)Was this helpful?:
By : Scott Matheson-Barr
13 Mar 2017Thank you Brian! Not very fair of you, bearing in mind the extra lengths the team go for you! Personally I am disappointed in you as a professional...
Had a viewing arranged for ...
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1 Star Review
By : 'GH'
Branch : Framlingham, Kirby House 20 Thoroughfare
Services : Sales (Prospective Vendor/Buyer)
Would you recommend ? : No
27 Nov 2011
People found this helpful3
Had a viewing arranged for 3pm. Rang to say would be 10 min late, only to be told by the agent that she had cancelled the viewing at my own request "because the house was not near a shop/pub" - this being a house in the middle of a town! Without access to my email, I could not be sure ... Read Full Review
What agent could do to change your mind?
Nothing. She was rude and incompetent and there is no way I would use them again.
Comments (1)Was this helpful?:
By : Scott Matheson-Barr
13 Mar 2017We are not duty bound to inform of higher offers if the original is way below the asking price! We also can only act on client instructions. Every effort was made to contact you. Comments rather...
I have found the staff of the ...
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1 Star Review
By : 'EW2011'
Branch : Framlingham, Kirby House 20 Thoroughfare
Services : Letting (As a Tenant)
Would you recommend ? : No
17 Oct 2011
People found this helpful4
I have found the staff of the Woodbridge branch consistently rude, unhelpful and obnoxious. They have failed to carry out all simple requests and have dealt with our wish to end out tenancy in a wholly unprofessional manner - We had to wait for a month for someone to fix it so we had hot water, it ... Read Full Review
What agent could do to change your mind?
Nothing
Comments (0)Was this helpful?:
[[EDIT ORIGINAL START]] The ...
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1 Star Review
By : 'Humperdink'
Branch : Framlingham, Kirby House 20 Thoroughfare
Services : Sales (As a Buyer)
Would you recommend ? : No
6 Jan 2010
People found this helpful7
[[EDIT ORIGINAL START]] The team in Woodbridge were Excellent and this review does not reflect them at all. The boss at G&K, Scott Matheson-Barr, however, is deceitful, slimy and totally unhelpful - and I was paying his commission! I needed a shower after dealing with him. [[EDIT ORIGINAL ... Read Full Review
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
