I WOULD NEVER USE REEDS RAINS I rented a property that turned our to have a damp problem which I reported in October the 'repair' was patched in March and left unfinished for a further six months. I ended the tenancy and all I got from these bandits was requests to withhold amounts... Read Full Review

I have found the renewal of my tenancy to be straightforward and trouble free. All e-mails with queries where answered quickly and... Read Full Review

My tenancy began with Reed Raines Rye Branch around March 2015. A four bed detached house in Camber near the beach beautiful one may think horrific is my definition. The day before sign up I was informed that the landlord was sealing all windows and bi fold doors in the conservatory allowing just... Read Full Review

Laura Ellis (Moyles) is an utter disgrace to this company, on several occasions we have informed her of items in the property that need resolving and on almost all occasions she is very lazy at responding and always requires chasing. When she is contacted, each time she passes the blame onto the... Read Full Review

I am appalled with the service received from Laura Ellis. You say your calls are recorded - check them then. Without basic essentials for weeks because she cant be bothered to do job... Read Full Review

To whom it may concern, May name is Ellie and I am a tenant at Flat 19, 265 Palatine Road, Northenden, M22 4ET. We recently had a few problems with our washing machine. Katie Ruth in the maintenance team helped us solve the problem. Every time I called the office she was patient,calm, polite ... Read Full Review

I have only recently been assisted by Suzanne Lamb and Mia Bradley and they have been efficient and helpful. However my experience with Reeds Rains over the years has been very poor indeed. I have complained on numerous occasions but nothing changes. You keep changing my account manager without... Read Full Review

I had some damage to my property after the tenants moved out and I need to claim some of the security deposit. Emma my agent advised me on the process and kept me up to date. The thought of starting the claim was very daunting, but was made very easy by Emma. She was extremely helpful and was... Read Full Review

I receive regular emails updating me on what is needed to maintain the compliance of the apartment for letting purposes. These are always received in a timely fashion and are dealt with promptly. The service is very... Read Full Review

Ms Garvey has kept me thoroughly informed about my property. When a problem arose regarding our gas safety certificate, she emailed regularly and arranged a gas boiler service and quotes from local contractors. She has consulted me about my wishes and been flexible and proactive with arrangements... Read Full Review

We have been dealing with Reed Rains for a number of years, specifically with Ms. Terri Holt, she has always been very helpful and attentive with all matters concerning the property and I would not hesitate in recommending her services to... Read Full Review

Since Francesca Nelson has been my contact at Reeds Rains, I have been very pleased with the ease of communication, the speed with which issues are addressed and the determined and persistent... Read Full Review

I was very happy with the service Katie provided today - it was a difficult, potential stressful situation that needed to be resolved within the day and she did everything possible and helped me to get it resolved with time to spare. It's a huge relief - particularly arranging a call between myself ... Read Full Review

Rebecca has acted swiftly and professionally when there have been any problems with our proprerty. Most recently the washing machine needed attention and within 24 hrs she had arranged for a valuation and informed is of the costs. The washing machine was replaced and a problem with an... Read Full Review

Rebecca has dealt with my query as promptly as she could. She has finally managed to collect overdue rent from the tenant and hopefully she will collect the final two months rent without any unneccessary... Read Full Review

On several occasions situations/problems have arisen with the property or the tenants that has needed solving. On each occasion Andrea has responded quickly to fully resolve the the issue in a friendly and professional way always providing me with feedback. EG Re-signing contracts, arranged an... Read Full Review

We are first time landlords , and have found Layna very pleasant and efficient to deal with. Our property is some distance from where we live and the management of it would have been much more difficult without Layna's... Read Full Review

We have dealt with various people in the maintenance department, and it has to be said the service was awful. No one chased things up or kept us informed when there were issues with the house and 8 months down the line, we were still waiting for Reeds Rains to organise contractors to do the work.... Read Full Review

My wife and I had a couple of issues with the property when we first moved in, but with the help of emma Taylor and katie - Ruth staniac at the Cheadle office everything is now resolved, both.very helpful and kept in regular... Read Full Review

Andrea has been extremely helpful in every aspect of my managed property. I had tried to market and manage my first rental myself, but it proved to be a real mine field of issues. Once I had registered with reeds rains, my issues disappeared overnight, and I am confident that my investment is being ... Read Full Review