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Ipswich, IP1
1/5, 3 Reviews
0% Recommended
0% sales valuation accuracy
0% letting valuation accuracy
0% sales fee satisfaction
0% letting fee satisfaction
This company is no longer in business.
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"Terrible customer service...."
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1 Star Review
By : 'Dissatisfied'
Services : Letting(Prospective Landlord/Tenant)
Would you recommend ? : No
22 Nov 2011
People found this helpful2
Terrible customer service. They never inform you of anything, they don't do their job. We had to arrange everything ourselves. They couldn't even manage to make the necessary calls. The only time they worked was when we stood by their side and requested to do this and that. I am appaled to see this kind of service. I have never ever had worse service provided to me. After reading reviews I see that this behavior is in all brances not just this one. Do they only emply incommpetent people?
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By : Customer Relations Manager
1 Dec 2011Dear Dissatisfied. I am sorry to read you have been unhappy with Spicer McColl. If you would like us to look into this for you please email us at talk.to.us@spicer.co.uk
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 0% | £0 | £0 |
| Lettings | 0% | 0% | £0 | £0 |
Address
Spicer McColl
16-18 Princes Street, Ipswich, Suffolk
IP1 1QT
0845 338 8293
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Spicer McColl Branches (View All 35)
Awful service. They basically ...
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1 Star Review
By : 'Compton80'
Services : Sales (As a Vendor)
Would you recommend ? : No
Postcode : IP2
16 Apr 2013
People found this helpful1
Awful service. They basically told me I can't sell my house without them as nobody else was as good as them and I quote from two members of staff "WE ARE THE BEST" most of the staff are very cocky and they only told us half of the first offer which lost us our first buyer, we would not... Read Full Review
What agent could do to change your mind?
They can give us a reduction of the fees due to stress I have been through because of the problems stated, they need to stop replying with cocky answers and start giving better customer services
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Whilst friendly seeming and ...
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1 Star Review
By : 'pggooch'
Services : Sales (Prospective Vendor/Buyer)
Would you recommend ? : No
Postcode : IP3
16 Jan 2013
People found this helpful2
Whilst friendly seeming and helpful on the phone, the visit to the property which I own, but my mother lives in was conducted appallingly. After viewing the property, the agent persuaded my mother to sign a contract. She told her that she should sign a document which would enter her into a 16... Read Full Review
What agent could do to change your mind?
More honesty - a reasonable valuation. Don\'t get people to dign contracts under false pretenses. Charge a reasonable amount.
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Terrible customer service. ...
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1 Star Review
By : 'Dissatisfied'
Services : Letting (As a Prospective Landlord/Tenant)
Would you recommend ? : No
22 Nov 2011
People found this helpful2
Terrible customer service. They never inform you of anything, they don't do their job. We had to arrange everything ourselves. They couldn't even manage to make the necessary calls. The only time they worked was when we stood by their side and requested to do this and that. I am appaled to see... Read Full Review
Comments (1)Was this helpful?:
By : Customer Relations Manager
1 Dec 2011Dear Dissatisfied. I am sorry to read you have been unhappy with Spicer McColl. If you would like us to look into this for you please email us at...
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