I contacted and left an enquiry with Freeman Forman via Rightmove about a 4 bed maisonette on De Cham Road, St Leonards. Having not heard the agent I telephoned them and eventually spoke to Julie Greenhow about the property. I was impressed with Julie's knowledge and advice about the property. I made it clear that before I saw the property, which hadn't received any offers and many viewings, that I wanted to know whether the seller would accept a reduced offer. Julie promised and gave assurances that she would contact and speak to the seller. Having not heard from Julie a few days later, I contacted her by e-mail and then tried to telephone her office. Julie did not get back to me. As I was very keen to view the property, and travel 80 miles, 2 hours, from London, After two more telephone calls to Freeman Forman I telephoned and spoke to a colleague to arrange a viewing. I was informed that Julie would get back to me but I never heard from her. I assumed that the viewing was going ahead and maybe with another agent, so I set out off from London and travelled to St Leonards. 60 miles in to my journey, I pulled in to a petrol station and heard a message from Julie informing me that the vendor was pulling the property off the market. From the message I believe that Julie had this knowledge from the previous day. I was so annoyed that I couldn't contact Julie as I was upset and disappointed with the overall poor service following my conversation with Julie, the fact that she didn't get in touch with me, and ignored my e-mails and messages that I left with her colleagues. I wasted time and money in getting to St Leonards. On the balance of probability I also wonder, following the poor service that I received, whether the seller also did not receive a brilliant service, similar to me, and the agent lost out on a sale? The lacklustre behaviour by Freeman Forman wouldn't happen with a property agent in London where estate agents are sharper and more customer focused.