The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

3.2/5, 58 Reviews
57% Recommended
0% letting valuation accuracy
80% letting fee satisfaction

Tom

David
By : 'Tony'
Services : Letting(I am a Tenant)
Rent PCM : £625
Would you recommend ? : Yes
Postcode : BN1
This was my first experience with Tenat Jones and I must tell, Tenat Jones lettings staff has been very professional and efficient throughout. All the property problems were dealt with promptly. Tom is a true professional. Great customer service guys!!!!
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 0% | 80.00% | £525 | £925 |
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 4 | 1 | 28 | 21 | 0 | 0 | 0 | 0 | 1 | 3 |
Tanat-Jones & Company
49 Norfolk Square, Western Road, Brighton, East Sussex
BN1 2PA
01273 207207
By : 'Matthew'
Branch : Western Road, Brighton, 49 Norfolk Square, Western Road
Services : Letting (As a Tenant)
Rent PCM : £525
Would you recommend ? : Yes
Postcode : BN3
I've lived in many homes and dealt with many letting agencies over the years and I can honestly say Tanat & Jones gave the best, most professional service throughout my tenancy. Very friendly, helpful and well presented. Any future tenants will not be ... Read Full Review
The fees were not overpriced. Not the cheapest but good for the high quality service.

By : 'Sarah'
Branch : Western Road, Brighton, 49 Norfolk Square, Western Road
Services : Letting (As a Tenant)
Rent PCM : £925
Would you recommend ? : Yes
Postcode : BN42
This was my first time letting , and I must say it that was the best experience. The staff here are very professional and welcoming and we're able to answer all of our questions. I would definitely recommend letting with this ... Read Full Review
Good


By : 'Tony'
Branch : Western Road, Brighton, 49 Norfolk Square, Western Road
Services : Letting (As a Tenant)
Rent PCM : £625
Would you recommend ? : Yes
Postcode : BN1
This was my first experience with Tenat Jones and I must tell, Tenat Jones lettings staff has been very professional and efficient throughout. All the property problems were dealt with promptly. Tom is a true professional. Great customer service ... Read Full Review
By : 'Mary'
Branch : Western Road, Brighton, 49 Norfolk Square, Western Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : BN1
Rude and unprofessional bunch of scoundrels. They will do anything to overcharge you and deduct as much as possible from your deposit (not to mention the unexplainable contract and renewal fees). Very poorly maintained properties on the verge of not meeting minimum living standards. Don't even ... Read Full Review

By : 'D'
Branch : Western Road, Brighton, 49 Norfolk Square, Western Road
Services : Letting (As a Tenant)
Rent PCM : £900
Would you recommend ? : Yes
Postcode : BN3
All the guys were very helpful from our first dealings with them. Any query we had was dealt with in great time. They will go the extra mile to create less work on the tenants behalf. Super friendly and definitely ones to use in the ... Read Full Review

By : 'Tony'
Branch : Western Road, Brighton, 49 Norfolk Square, Western Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : BN12
Very friendly staff and very easy to deal with. Went through everything step by step and everything was laid out clearly. Any problems with the property are dealt with fast. Tom is an asset to your company, very helpful and easy to talk to. Great company,I recommend ... Read Full Review
By : 'Rose'
Branch : Western Road, Brighton, 49 Norfolk Square, Western Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : BN1
Absolutely the worst people to deal with. Cowboys, horrific, bottom of the list. Can't do viewings, doesn't show up, lies about sending ... Read Full Review
By : 'Anonymous'
Branch : Western Road, Brighton, 49 Norfolk Square, Western Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : BN2
The accommodation was unsafe, filthy, had bare wires hanging from walls. They never responded to any complaints ie no hot water or heating. Would not return calls or emails. They are still holding on to 7 tenants deposits with no communication why. They do not allow you to return to the property ... Read Full Review
Communicate! And stop stealing. Actually its the governments money. Doesn\'t that make it a criminal offence?


By : 'Calum'
Branch : Western Road, Brighton, 49 Norfolk Square, Western Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : BN1
For the first time in my life renting was made EASY! Friendly staff and very easy to deal with. Went through everything step by step and everything was laid out clearly. Any problems with the property were dealt with fast. Dan is an asset to your company!! I wish I could have stayed with ... Read Full Review
By : 'Vicky'
Branch : Western Road, Brighton, 49 Norfolk Square, Western Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : BN3
An efficient and professional service from start to finish. The staff members I dealt with were polite, friendly and helpful, and always responded to my communications in a timely fashion. All in all a smooth tenancy, and at the end my deposit was returned in full very promptly ... Read Full Review

By : 'Dr'
Branch : Western Road, Brighton, 49 Norfolk Square, Western Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : BN2
I rented my current flat from them in May '13. From start (viewing the property) to finish (signing the contract) they were excellent; I experienced no pressure, complications or stress. The whole move went smoothly. There has been a few very minor problems in the property and they have dealt with ... Read Full Review


By : 'Gaynor'
Branch : Western Road, Brighton, 49 Norfolk Square, Western Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : BN3
I rented an apartment from Tanat-Jones for 3.5 years, and only have positive things to say about them. They were always so friendly, helpful and very prompt to sort out any problems that arose with the apartment, but unobtrusive the rest of the time - exactly the balance you want from a lettings ... Read Full Review


By : 'Estia'
Branch : Western Road, Brighton, 49 Norfolk Square, Western Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : BN1
We highly recommend Tanat-Jones & Co. The service they provided was excellent. Fast procedures and very friendly customer service. Moreover they help us with getting our deposit back and protected us from the Landlady's claims. The agent's name that took care of our service was Tom. We ... Read Full Review
By : 'Rosie'
Branch : Western Road, Brighton, 49 Norfolk Square, Western Road
Services : Letting (As a Prospective Landlord/Tenant)
Would you recommend ? : Yes
Postcode : BN1
We fell in love a with flat and eagerly put down our holding deposit, but found out later that there was no plumbing for a washing machine. I was really worried, having heard horror stories before, that our holding deposit would be lost. Everyone at Tanat-Jones were really helpful, they refunded ... Read Full Review
By : 'Dissatisfied!'
Branch : Western Road, Brighton, 49 Norfolk Square, Western Road
Services : Letting (As a Prospective Landlord/Tenant)
Would you recommend ? : No
Not moved in yet and already having a nightmare!!! If I hadn't already paid a deposit I would pull out of this company! DO NOT USE! They do not know how to deal with people. RUDE! RUDE! ... Read Full Review
By : 'mishcah'
Branch : Western Road, Brighton, 49 Norfolk Square, Western Road
Services : Property Management (They manage our building)
Would you recommend ? : No
After over a month of ending the let on the property, I contacted the agency to see why I had heard nothing about the return of my deposit. They then sent me an email to say that there was outstanding debt of £1,050 and that there would be no return of the deposit until this had been paid. I ... Read Full Review
By : 'MW'
Branch : Western Road, Brighton, 49 Norfolk Square, Western Road
Services : Letting (As a Tenant)
Would you recommend ? : No
[[EDIT ORIGINAL START]] The Brighton student housing market is filled with dodgy landlords and agents looking to make a quick buck off students. Our house was a mess when we moved in, they claimed to have cleaned which was clearly untrue. After fighting for a month to get a cleaner in, they hired ... Read Full Review

By : 'Richard'
Branch : Western Road, Brighton, 49 Norfolk Square, Western Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
3 days before I was due to move in the Landlady decided not to rent leaving me high and dry ! During those few days Tanat-Jones were so helpful with me in trying to resolve the issue and making numerous contacts with t he Landlady who was being very elusive and not helpfull. They arranged to ... Read Full Review
By : 'TTYU'
Branch : Western Road, Brighton, 49 Norfolk Square, Western Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Very bad communication, the letting agent always trying to avoid contact with me, plenty of excuses, such as, the agents are on holidays, taking the day off, etc... During the tenancy, the agents or the landlord just entering my flat without my permission, and that happened many times. Also It has ... Read Full Review
I will never recommend the agent to my friends or family, because the agent are unprofessional, and unacknowledged for the housing agreement etc.. The only professional skill they know is, how to use the payment machine to get the money from the tenants.
By : 'Pidge'
Branch : Western Road, Brighton, 49 Norfolk Square, Western Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
I rented through Tanat Jones for a year and was perfectly happy with the service they provided. Wnen I encountered a problem with the property they were understanding, helpful and dealt with the landlord on my behalf, until a solution was found. I have always had a prompt and friendly response if I ... Read Full Review
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