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Franklin Allan Property Services
4/5, 18 Reviews
72% Recommended
75% sales valuation accuracy
100% letting valuation accuracy
87% sales fee satisfaction
87% letting fee satisfaction
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1 Star Review
Jason
Jenny
By : 'Craig'
Services : Letting(As a Tenant)
Rent PCM : £650
Would you recommend ? : No
Postcode : SO15
14 Jul 2015
People found this helpful3
Franklin Allen Property Services in Southampton have to be the worst, most unprofessional pathetic excuse of an estate agents I have come across... I only wish I had known about this review service sooner to warn people of their conduct. To begin, the fees they charge are extortionate, hidden charges left right and centre and customer service of the lowest quality. Jason Franklin (Mr. Franklin the proprietor as he answers the phone), is a pompous, rude, arrogant money orientated individual who wouldn't know good service if it slapped him in the face. Not only do they offer this poor service and besides the face that all they care about is money, they are slow to respond to requests, they do not take responsibilities for their mistakes and they are just out and out rude. To top things off they tried to manipulate the check out after we had left to extort further money from us which led to a dispute being awarded in our favour.... Avoid this agent at all costs or be prepared for them to extort time and money from you for absolutely nothing in return.
What agent could do to change your mind?
Hidden fees, check out fees of 130 pounds, renewal fees of over 100 pound...
Comments on Agent Fees
Hidden fees, check out fees of 130 pounds, renewal fees of over 100 pound...
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By : jason
6 Nov 2015Not sure where to start with this comment, clearly a very unhappy tenant. Bearing in mind Craig accuses us of extortion, I'm surprised that at no time have we received a complaint directly to our office and it seems that a comment on a review site is perhaps an easier way to vent frustrations Dealing with the points: We certainly have no hidden charges, all prospective tenants are given our ‘Terms and Conditions of Renting' form (a copy of which has been uploaded to this website and is already published on the internet portals such as Rightmove etc.). Prospective tenants are asked to read through carefully and then sign and return the form to us. A copy of the signed form is retained on our file and a copy given to the tenant. The form clearly sets out all of the fees we charge and in fact the majority of the fees are in the first paragraph so not really ‘hidden'. I am genuinely sorry if Craig found our customer service poor but I am certainly not going to comment on his personal attack on Jason Franklin. It is true to say that we do care about money, at the end of the day we are running a business and have to ensure we make a profit to survive but being and independent Agent we also care about our Clients and the service we provide and we do have a good number of regular repeat Clients who are very satisfied with the service they have received. A selection of comments from those Clients can be read on our website (www.franklinallan.co.uk) As far as the ‘manipulating the check out and extorting money' is concerned, it is true to say that in this case there was a difference of opinion between the figure the landlord wanted to retain from the deposit and the amount the tenant thought was fair. The deposit was properly lodged with the Deposit Protection Custodial Scheme and the process prescribed under the scheme was followed in that we submitted the Inventory together with the checkout report and details of the landlords claim. Craig then submitted his evidence and the DPS adjudicator made his decision. Some items the landlord was claiming were agreed and some were denied. Interestingly the checkout fee was not disputed by Craig. Regrettably we were not managing this property on behalf of the Landlord otherwise much of the damage caused to the property would have been picked up far earlier through periodic inspection. We are now fully managing the property for this landlord and the property is occupied by a very pleasant and satisfied tenant
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Latest Reviews
Mike Stannard
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 75.00% | 87% | £160,000 | £600,000 |
| Lettings | 100% | 87% | £650 | £995 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 1 | 0 | 0 | 3 | 3 | 1 | 6 | 0 | 3 | 1 |
Address
Franklin Allan Property Services
38 London Road, Southampton, Hampshire
SO15 2AG
02380 221188
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- Closed
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Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Social Media
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Latest Properties
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I recently bought a flat in ...
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5 Star Review
By : 'T'
Branch : Southampton, 38 London Road
Services : Sales( As a Buyer )
Sold price : £222000
Would you recommend ? : Yes
Postcode : SP2
6 Aug 2023
People found this helpful0
I recently bought a flat in Salisbury and, as a Romsey resident, I asked Franklin Allan Romsey - specifically TIM DUGGAN - to assist. Tim was absolutely BRILLIANT! Tim is: "efficient and professional" - he answered all my emails within a day (never longer) "responsive" ... Read Full Review
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Jason Franklin and team are ...
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5 Star Review
By : 'nick'
Branch : Southampton, 38 London Road
Services : Sales( As a Vendor )
Sold price : £175000
Would you recommend ? : Yes
Postcode : SO16
24 Feb 2023
People found this helpful0
Jason Franklin and the company are quite exceptional. The service is unparalleled, patient, understanding and, above all, considerate. I have dealt with several estate agents in my time and Franklin Allan is an out on top of the league. I have no hesitation in whole heartedly recommending ... Read Full Review
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We have just completed the ...
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5 Star Review
By : 'Brian'
Branch : Southampton, 38 London Road
Services : Sales( As a Buyer )
Sold price : £384000
Would you recommend ? : Yes
Postcode : SO15
7 Oct 2022
People found this helpful0
We have just completed the purchase of our home on 07/10/2022, Jason Franklin was the most professional estate agent that we met, we had looked at over 100 properties through many estate agents and nearly all of them couldn't answer basic questions and said they would get back to us and ... Read Full Review
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I Highly recommend Franklin ...
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5 Star Review
By : 'Mike'
Branch : Southampton, 38 London Road
Services : Conveyancing
Sold price : £450000
Would you recommend ? : Yes
Postcode : RM11
6 Apr 2022
People found this helpful0
I Highly recommend Franklin Allan Legal Services for your conveyancing needs. professional, efficient, freindly and good value. A rare treat to get truly exemplary customer service in this day and ... Read Full Review
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I have always used Tim to do ...
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5 Star Review
By : 'Jenny'
Branch : Southampton, 38 London Road
Services : Conveyancing
Would you recommend ? : Yes
Postcode : SO18
15 Dec 2021
People found this helpful0
I have always used Tim to do my conveyancing and can not praise him and Linda enough. They available, on hand and, will provide regular updates and ensure a stressful time is managed in an efficient manner. A very professional service but, they have both a relaxed and engaging manner. I would not ... Read Full Review
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Tim Duggan - house ...
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5 Star Review
By : 'Sharon'
Branch : Southampton, 38 London Road
Services : Sales( As a Vendor )
Sold price : £160000
Would you recommend ? : Yes
Postcode : B62
21 Aug 2021
People found this helpful1
Tim Duggan represented us recently for the sale of our house in UK and we can highly recommend his expertize and thorough service that he gave us. Because we now live iin Australia we had visions of it being a difficult situation to deal with but it proved to be nothing of the sort. Tim was able to ... Read Full Review
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Fantastic estate ...
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5 Star Review
By : 'Sarah'
Branch : Southampton, 38 London Road
Services : Sales( As a Vendor )
Sold price : £206000
Would you recommend ? : Yes
Postcode : SO15
29 Jul 2021
People found this helpful0
Jason and the team were fantastic throughout the sale of our home. Very supportive, professional and helpful at all times. Would highly ... Read Full Review
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Reliable, Professional, ...
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5 Star Review
By : 'Hannah'
Branch : Southampton, 38 London Road
Services : Sales( As a Buyer )
Sold price : £500000
Would you recommend ? : Yes
Postcode : SO45
24 May 2021
People found this helpful0
Tim and Linda helped us buy our new home, both were very efficient, speedy at answering emails, speedy service and professional. We had a few issues with the sellers and both Tim and Linda were incredibly supportive and pragmatic. Will certianly use again if ever needed in the ... Read Full Review
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We have recently purchased a ...
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5 Star Review
By : 'Anna'
Branch : Southampton, 38 London Road
Services : Sales( As a Buyer )
Sold price : £175000
Would you recommend ? : Yes
Postcode : SO15
16 Oct 2020
People found this helpful0
We have recently purchased a property which was shown to us by Jason from FranklinAllan and we could not be happier! As first-time buyers trying to get onto the property ladder in the midst of the pandemic, we were a little worried about the whole process, especially gazumping, but Jason was ... Read Full Review
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Excellent ...
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5 Star Review
By : 'David'
Branch : Southampton, 38 London Road
Services : Sales( As a Buyer )
Sold price : £235000
Would you recommend ? : Yes
Postcode : SO18
22 Feb 2020
People found this helpful0
We had Tim Duggan help us buy our property. He was efficient, helpful, friendly and very pro active in our purchase. We would highly recommend him and have done ... Read Full Review
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Wow. What a terrible estate ...
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1 Star Review
By : 'Anon'
Branch : Southampton, 38 London Road
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SO16
2 Dec 2019
People found this helpful2
Wow. What a terrible estate agent. The owner, Jason, is a horrid, self righteous, rude and arrogant man. His customer service is appalling. He shouts, get aggressive and refuses to do anything but his own way. The terms and conditions for the property are hilariously laughable, even documenting ... Read Full Review
Comments (1)Was this helpful?:
By : Jason Franklin
3 Dec 2019Sorry if you found me aggressive or horrid, I really cannot think who you may be since I do not recall having fallen out with any of our tenants. We do have other Directors who you could have...
Belated ...
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2 Star Review
By : 'Mr'
Branch : Southampton, 38 London Road
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : SO15
1 May 2019
People found this helpful1
They recommended us to sell our house to 'first time buyers' who couldn't 'afford more than their initial offer'. Actually the buyer was a landlord who subsequently let the house to tenants. This was in 2014. So much for acting in their ... Read Full Review
Comments on Agent Fees
High fees for actual effort in selling. Typically wanted us to sell for far lower than initial price.
Comments (5)Was this helpful?:
By : Tim
2 May 2019Not much we can say to this bearing in mind it has taken you five years to post your review. I have spoken to our Sales Director who has no recollection of any complaint along the lines you...
laura went the extra mile in ...
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5 Star Review
By : 'audifan'
Branch : Southampton, 38 London Road
Services : Sales( As a Buyer )
Sold price : £180000
Would you recommend ? : Yes
Postcode : SO16
22 Dec 2015
People found this helpful0
laura went the extra mile in order to help us purchase when making a difficult move frm abroad , good for her client and also for ... Read Full Review
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I used Frankilin Allen Legal ...
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5 Star Review
By : 'Angela'
Branch : Southampton, 38 London Road
Services : Conveyancing
Sold price : £600000
Would you recommend ? : Yes
Postcode : GU34
2 Dec 2015
People found this helpful1
I used Frankilin Allen Legal Services to deal with the sale of our house. Tim and his assistant Linda have been amazing. Even whilst Tim was out of the office recently, we were comfortable that all was in hand and knew Linda had the knowledge and consideration to update us on progress in Tim's ... Read Full Review
What agent could do to change your mind?
Fees agreed upfront - no hidden extras
Comments on Agent Fees
Fees agreed upfront - no hidden extras
Comments (0)Was this helpful?:
I've had an excellent service ...
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5 Star Review
By : 'Yasho'
Branch : Southampton, 38 London Road
Services : Letting( As a Owner )
Rent PCM : £995
Would you recommend ? : Yes
Postcode : SO15
30 Nov 2015
People found this helpful1
I've had an excellent service letting my property through Franklin Allan, far above and beyond all other agents I've used around the country. Laura, the agent I dealt with, is very professional and polite, and communication is top notch. From the first visit, she showed she cared about the ... Read Full Review
Comments (0)Was this helpful?:
Franklin Allen Property ...
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1 Star Review
By : 'Craig'
Branch : Southampton, 38 London Road
Services : Letting( As a Tenant )
Rent PCM : £650
Would you recommend ? : No
Postcode : SO15
14 Jul 2015
People found this helpful3
Franklin Allen Property Services in Southampton have to be the worst, most unprofessional pathetic excuse of an estate agents I have come across... I only wish I had known about this review service sooner to warn people of their conduct. To begin, the fees they charge are extortionate, hidden ... Read Full Review
What agent could do to change your mind?
Hidden fees, check out fees of 130 pounds, renewal fees of over 100 pound...
Comments on Agent Fees
Hidden fees, check out fees of 130 pounds, renewal fees of over 100 pound...
Comments (1)Was this helpful?:
By : jason
6 Nov 2015Not sure where to start with this comment, clearly a very unhappy tenant. Bearing in mind Craig accuses us of extortion, I'm surprised that at no time have we received a complaint directly to our...
We viewed a property and made ...
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1 Star Review
By : 'Benici'
Branch : Southampton, 38 London Road
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : SO16
30 Apr 2014
People found this helpful2
We viewed a property and made a offer at asking price. We were told we were the first to make this offer many times over. We were then told that 2 other people had made the offer of asking price after us not by one person but 3 as we kept phoning for an update. The next day we were called by one ... Read Full Review
What agent could do to change your mind?
Play fairly and stop the lies!
Comments (0)Was this helpful?:
I feel that this agent ...
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2 Star Review
By : 'A'
Branch : Southampton, 38 London Road
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SO17
11 May 2013
People found this helpful4
I feel that this agent operates by non transparency- hidden away in small print are things like a checking out fee. If you are tenant beware of hidden charges 130 pounds check out fee when things are in perfect order 250 pounds for each person to make checks etc ..... these hidden charges are not ... Read Full Review
What agent could do to change your mind?
Published up front ALL fees and not say you wont have to pay VAT and then you end up having to pay
Comments (1)Was this helpful?:
By : franklinallan
5 Nov 2015We are very sorry to hear you felt this way, we try our very best to make our costs and charges as transparent as possible which is why we provide all prospective tenants with our "Terms and...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
