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Amberley Estates
1.5/5, 8 Reviews
13% Recommended
0% sales valuation accuracy
0% letting valuation accuracy
0% sales fee satisfaction
0% letting fee satisfaction
Amberley Estates is a new concept for Estate Agency combining the importance of finding, selling or renting a home with your everyday convenience supermarket shop! We are the first Estate Agents in the country to have premises in-house within a major supermarket chain (Morrisons) giving a whole new meaning to One-
stop-shop!
"Amberley Estates'..."
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1 Star Review
By : 'Mrs'
Services : Letting(I am a Landlord / Landlady)
Rent PCM : £775
Would you recommend ? : No
Postcode : SE28
28 Jun 2015
People found this helpful7
Amberley Estates' (Thamesmead) Managing Director boast of her experienced accounting back ground and "hands on" approach to customer care on their website, which I have found no evidence of, in my three and half years experience as a customer. Accounts have been unreliable: on numerous occasions accounts for rents had to be chased up despite my tenant having paid them on time. No explanations nor apologies for errors were ever given. I am still having to wait over a year for final accounts to be settle despite numerous visits to their office, emails and letters. When asked why their managing director could not even send an email in reply to my complaints, their office's reply was: her email was down! Clearly this does not support her statement " customer care is of huge importance"!
What agent could do to change your mind?
Reply to my communication and settle final account.
Was this helpful?:
By : Cesare Valesi
26 Jun 2018After 3 weeks my tenant has paid, I still have not received my rent and no one is answering the phone or my emails! My tenant has paid and I pay a rental guarantee insurance! Lost for words! I just need to get my propiety back!
By : Ben
1 Dec 2018I cannot contact them, they have 4 months of my Tennant's rent. Have they closed down? What happened in your case?
By : Rach
15 Dec 2018Did the company go bust? Haven't received the rent lately. Couldn't get on their site or contact them via phone!!
By : Tom Cho
15 Jan 2019I have the same problem here. Missing 4 months of my Tenant's rent and no one in Amberley estate seem to be answering the phone or emails! Has anyone escalate a formal complaint to a trade association?
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 0% | £0 | £0 |
| Lettings | 0% | 0% | £775 | £1,000 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 0 | 5 | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 1 |
Address
Amberley Estates
2 Twin Tumps Way, London, Greater London
SE28 8RD
020 8310 5911
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- Closed
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Social Media
Rankings
Latest Properties
No Property Found
No Property Found
Closed down and run off with ...
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1 Star Review
By : 'Abdul'
Branch : London, 2 Twin Tumps Way
Services : Letting (As a Owner)
Would you recommend ? : No
Postcode : SE28
7 May 2020
People found this helpful0
Closed down and run off with my rent money. Donna Dustin is the owner Not trustworthy Ambeley inside morrisons. She does not pay rent on time and currently on the ... Read Full Review
Comments (0)Was this helpful?:
Angry ...
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1 Star Review
By : 'Mrs'
Branch : London, 2 Twin Tumps Way
Services : Letting (As a Owner)
Rent PCM : £1000
Would you recommend ? : No
Postcode : SE28
15 May 2019
People found this helpful2
I got really annoyed by this agent because I want to get back my tenant deposit but I cannot get hold of them any helpful ... Read Full Review
Comments (3)Was this helpful?:
By : Frustrated Landlord
17 May 2019Nightmare agent.. The agent fails to respond to phone calls for weeks on end and is now owing me money also. DO NOT USE this agency until they get their act...
The most crappiest service ...
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1 Star Review
By : 'Valerie'
Branch : London, 2 Twin Tumps Way
Services : Letting (As a Owner)
Rent PCM : £900
Would you recommend ? : No
Postcode : SE28
20 Mar 2017
People found this helpful5
The most crappiest service ever! Crooks! Very unreliable and non efficient service 3 weeks after tenant left hasn't bothered to view property so has the ... Read Full Review
Comments on Agent Fees
Awful
Comments (0)Was this helpful?:
Amberley Estates' ...
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1 Star Review
By : 'Mrs'
Branch : London, 2 Twin Tumps Way
Services : Letting (As a Owner)
Rent PCM : £775
Would you recommend ? : No
Postcode : SE28
28 Jun 2015
People found this helpful7
Amberley Estates' (Thamesmead) Managing Director boast of her experienced accounting back ground and "hands on" approach to customer care on their website, which I have found no evidence of, in my three and half years experience as a customer. Accounts have been unreliable: on numerous ... Read Full Review
What agent could do to change your mind?
Reply to my communication and settle final account.
Comments (4)Was this helpful?:
By : Cesare Valesi
26 Jun 2018After 3 weeks my tenant has paid, I still have not received my rent and no one is answering the phone or my emails! My tenant has paid and I pay a rental guarantee insurance! Lost for words! I just...
What a bad bad bad bunch of ...
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1 Star Review
By : 'Lucia'
Branch : London, 2 Twin Tumps Way
Services : Sales (Prospective Vendor/Buyer)
Would you recommend ? : No
Postcode : SE28
29 Oct 2013
People found this helpful6
What a bad bad bad bunch of people who work in this agency!!! I really wonder how on earth do they earn some money? I was interested in buying a flat from them - it takes days to get hold on somebody, or they don't pick up the phone or there is no one in the office at the moment who could help me. ... Read Full Review
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I rented my property through ...
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5 Star Review
By : 'prettyinpink'
Branch : London, 2 Twin Tumps Way
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SE28
4 Jun 2013
People found this helpful0
I rented my property through Amberley Estates and had a fantastic experience, my viewing of the property/ referencing and tenancy details went swiftly. I was kept up to date with the process at each step and would highly recommend the services of this agency. I have regular inspections of my ... Read Full Review
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One of the worst services I ...
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1 Star Review
By : 'Ben'
Branch : London, 2 Twin Tumps Way
Services : Letting (As a Owner)
Would you recommend ? : No
24 Oct 2012
People found this helpful10
One of the worst services I have ever seen from a professional organisation. I contracted them to manage my property. Firstly, they got the evaluation completely wrong by over 16% of what it should have been. After the initial deposit I received from Amberly, there was no money paid for the next 4 ... Read Full Review
What agent could do to change your mind?
Poor customer Service
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The laziness and incompetence ...
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1 Star Review
By : 'Ewan'
Branch : London, 2 Twin Tumps Way
Services : Letting (As a Tenant)
Would you recommend ? : No
15 May 2011
People found this helpful10
The laziness and incompetence displayed by this agency is truly exceptional. They didn't bother chasing the reference agency at the start of the tenancy, I had to do it all myself. Towards the end of the tenancy they repeatedly allowed prospective tenants into my home when I was out, without ... Read Full Review
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
