I have never received such poor service. My last house purchase everything went through in 3 weeks. This time we have been stuck since January, we were due to move end of may yet we are now looking at mid July. I have had issues with the help to buy/mortgage initially the in house mortgage advisor worked it all but last month I was told I would either need to find a cheap house (having had one built from plan to my specifications) or increase my deposit by �4000 (luckily I was in a position to do this) Now I am getting no communication regarding the exchange and completion yet my house build is finished and sat waiting for us. My mortgage was agreed over a week ago and they chased it for 5 days finally I gave in and called the bank and my mortgage was sent to my solicitor. I have had to call 3 times a day to chase this as it feels like it's left to one side until I kick off. I try to contact my mortgage advisor to be told he's always in a meeting (never working on my purchase) The whole process couldn't be more stressful!