We visited an open house with Robinson Jackson for a property located in Bexleyheath. We liked the property as it seemed like a nice location and we were expecting our first child shortly. We asked the agent on the day how the open house worked and she said you should put in your highest offer of what you would be prepared to pay for the property. We asked what if we put an offer but our bank advises the property is worth less than our offer, and she clearly stated that the vendor would need to negotiate the price down with you. We placed our offer and two days later were informed our offer was accepted and they disclosed full details of all other offers on the table and the reasons why we were accepted which we thought was good. The Receptionist was very quick at chasing our solicitor and mortgage details and other documents which we provided promptly. Our bank arranged the mortgage valuation survey a week later and the following week we received the survey results advising the property was worth �15k less than our offer. We discussed this with Robinson Jacksons and they advised they would need to speak to the vendor. We kept chasing daily only to be told the contact was not available, at lunch, out of the office, on a viewing without EVER receiving a call back. Around a week later we were informed the vendor was travelling and needed time to reconsider. We then received a call from Robinson Jacksons asking to see the valuation report. We sent this to them by email and the following morning they advised the vendors have accepted a cash offer. Quite bluntly stated without even giving us any other option - even time to find the extra cash if we wanted to proceed with the purchase. This made us believe they had already agreed with the vendor to have the open day just to get some unsuspecting person to pay for a valuation from their own pockets to give to the vendor so they could confirm the price with their cash buyer. This supposed cash offer was never disclosed to us at the time our offer was accepted - we demanded to speak to the agent who disclosed our officers as he was also avoiding our calls for days and he finally admitted he did not tell us about the cash offer. Absolutely abysmal and really shabby service, very unprofessional company with no consideration for potential buyers. We explained our situation and informed them we were keen to proceed with the purchase prior to our first baby arriving - they not only wasted our time and our money but were completely inconsiderate and made the whole situation feel like a planned plot to which we just happened to be the victims. I will never use Robinson Jacksons again and I would not recommend others to as this may happen to you!