The UK's Largest Customer Review Website for the Property Industry

No Image Available

Norwich Charing Cross, Norwich NR2

1.9/5, 9 Reviews
22% Recommended

100% letting valuation accuracy

33% letting fee satisfaction

Contact Us
"[[EDIT ORIGINAL..."

Share On :  FacebookTwitter

1 Star Review

By : 'MartinNorwichRubish'
Services :
Would you recommend ? : No

5 Oct 2011
People found this helpful9

[[EDIT ORIGINAL START]] Renter beware!!! Do not use this Rental Agent under any circumstance. Without doubt the very worst rental experience ever. Martin & Co Norwich offer the poorest service I have ever experienced. They do not belong to any of the self regulatory bodies so there is no one to complain to other than Martins. In other words you have to complain to the people your complaining about. How does that work then? They are rude, unprofessional and just make rules up. They expect a house that has been lived in for a year to be returned in a better condition than when it was first rented. No allowance for fair wear and tear is made and they do all they can to keep your deposit. The inventory system is a total joke they just add things. They accused us of installing an extra smoke alarm. Just crazy, why on earth would we do that. In fact the list of remedial action need stretched to two pages, and there was at least ten items on the list that were like it when we moved in. Overall a dreadful experience. Dreadfull agents. Incompetent staff. Rude amatures. No regulation. An absolute free for all. DO NOT USE!!!!! [[EDIT ORIGINAL END]] Renter beware!!! Do not use this Rental Agent under any circumstance. Without doubt the very worst rental experience ever. Martin & Co Norwich offer the poorest service I have ever experienced. They are rude, unprofessional and just make rules up. They expect a house that has been lived in for a year to be returned in a better condition than when it was first rented. No allowance for fair wear and tear is made and they do all they can to keep your deposit. The inventory system is a total joke they just add things. They accused us of installing an extra smoke alarm. Just crazy, why on earth would we do that. In fact the list of remedial action need stretched to two pages, and there was at least ten items on the list that were like it when we moved in. Overall a dreadful experience. Dreadfull agents. Incompetent staff. Rude amatures. No regulation. An absolute free for all. DO NOT USE!!!!!


What agent could do to change your mind?

Joined a self regulatory body. Employed professional staff. Not tried to take us for a ride.

Was this helpful?:

By : Unbiased Landlord and tenant

26 Oct 2011

I think it is a shame that reviews like this can be left. Martin & Co Norwich are one of the few agents that do uphold quality standards of a property and ensure that it is left in the original state it was Let in. I have experience as both a tenant and a landlord using them. If I rent a property that has clean unstained carpets, rules for no pets, all light bulbs working and clean appliances, I do not consider it a problem to hand it back like that! I have found them to be fair, knowledgable and simply looking to achieve high standards for both tenant and landlord.

By : Stirling

22 Dec 2011

I will warn people not to rent from Martin & Co. Stirling. The branch is a money snatching company and do nothing for the tenants. MUST AVOID MARTIN & CO. IF YOU ARE RENTING IN STIRLING AREA.

By : Lowes Yard

29 Aug 2012

I totally agree with the review! They are the wrost without a doubt. Horrible experience! "Keep up the bad work Mike & Matthew the worst father and son team in lettings!!!"

By : Martin & Co Norwich

27 Sept 2012

Your experience was the wrost(sic) for you because of what? You didn't get your own way when requesting an early release? Despite your childish stamping of feet we held firm and acted in the best interests of your landlord. I don't see how this makes us the "wrost without a doubt" Your comments are defamatory, shame for you you've now identified yourself. Mike White Martin & Co Norwich

By : Lowes Yard

20 Oct 2012

I stand by my comments Mike! You acted in the best interests of YOURSELF! What was your comment to us “you are not our customer" what were we to you then Mike? You still have failed to answer that question even though we paid you money (rent) for services! We tried to negotiate with you to end a fixed term early (which other letting agents seem to put contingencies in their agreements for.)We tried to come up with options and finical settlement. All we got from you was belligerence. It was like being held to ransom. You are the worst because you display arrogance, a lack of empathy, or understanding for tenants regardless of their circumstances. You just displayed again in your previous comments. Do you think that tenants really want to be treated like that? If you don’t want negative comments then start treating your tenants properly! It was a” horrible experience” one I shall never repeat and one I hope no one else has to either. And why did you think I put Lowes Yard as the name Mike? Because I wanted you to know exactly who left the comment! Still being arrogant Mike. What a Shame!

By : Muriel

13 Feb 2013

LOL WELL Lowes Yard I quite agree with you MICHAEL WHITE was an arrogant pig on the phone when I was just enquiring into a rental and I agree with everything and more in the 15 minute conversation I was unfortunate to have ..... HOW DARE YOU MICHAEL ASK ME VERY INTRUSIVE QUESTIONS WHICH HAVE NOTHING TO DO WITH YOU !!! once you found out i was with a boyfriend your attitude stunk even more no other Estate Agent has been like you they have all been POLITE HELPFUL FRIENDLY AND NOTHIGN IS TOO MUCH TROUBLE .YOU THINK DELETING MY FACEBOOK COMMENTS I WILL GO AWAY QUIETLY WELL THINK AGAIN SONNY JIM !!! MIKES comment s to you above Lowes Yard says it all and Im sorry you had the misfortune to deal with these bunch of T**TS I HAD A LUCKY ESCAPE !


Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.

Your name*

Your email (not displayed)*

Comment*

Upload your files

Please upload file with .jpg, .jpeg or .pdf format

  Please tick the box if you work for this firm

Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.

Latest Reviews
Performance Statistics
ServicesValuationFeesMin Price of property reviewedMax Price of property reviewed
Letting100%33.00%£660£1,150
Address

Martin & Co
1 Charing CrossNorwich, Norfolk
NR2 4AX
01603 766860

Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Advertise on
  • ?Relocation Agent Network
  • ?National Homes Network
  • ?Move With Us
  • allAgents Portal
  • OnTheMarket
  • ?Rightmove
  • ?Zoopla
Social Media
FacebookEmail
Latest Properties

No Property Found

No Property Found
Martin & Co Branches (View All 220)
Very rude ...

Share On :  FacebookTwitter

1 Star Review
UserName

By : 'Lou'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NW6

21 Aug 2018
People found this helpful0

Avoid at all costs Staff are VERY rude, unhelpful and abusive Asekd for the managers name and conact details and Emily refused to give them ! Found them in the website but the manger was even worse... Read Full Review

Comments (0)Was this helpful?:
As a landlord and having used ...

Share On :  FacebookTwitter

5 Star Review

By : 'Jasper'
Services : Letting( As a Owner )
Rent PCM : £660
Would you recommend ? : Yes
Postcode : NR6

7 Sept 2017
People found this helpful2

As a landlord and having used other agents in the past, Martins are the best around. I want decent tenants who will my treat my houses properly as they are well maintained and looked after.Yes Martins work for the landlord but tenants who follow the rules and respect their homes will be properly... Read Full Review

Comments (0)Was this helpful?:
Unfortunately the agents ...

Share On :  FacebookTwitter

1 Star Review
UserName

By : 'Arnold'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NR3

19 May 2017
People found this helpful3

Unfortunately the agents position is that the Landlords are their only customer. What that makes the tennants is unclear. What is clear is that any issues that arise are difficult to have resolved professionally. The first port of call from the agent is to assume, then allege that the issue raised ... Read Full Review


Comments on Agent Fees

During the many years I have been living at the property, I have experienced several rent increases yet no money has been spent on maintaining the property. If this Agent was managing a property I owned, I would be upset that the building is allowed to fall into disrepair. I would find it especially upsetting if the person living there was raising the issues without there being a resolution.

Comments (0)Was this helpful?:
They are the worst agent I ...

Share On :  FacebookTwitter

1 Star Review

By : '00k00'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NR1

11 Apr 2017
People found this helpful5

They are the worst agent I have ever had the misfortune to deal with. Matthew and Michael are the worst father and son duo in the history of lettings. Michael especially is rude and arrogant and thinks it is acceptable to talk down and patronise tenants, and no doubt landlords. Matthew seems to... Read Full Review


Comments on Agent Fees

A rip off considering how rude they are. If you wish to pay in excess of £300 to be treated poorly then be my guest.

Comments (1)Was this helpful?:

By : Amy

16 May 2017

Extreamly rude arrogant staff ! Worst company I have ever come across rip off with fees and absolutely liars!! DO NOT...

I've used Martin & Co as ...

Share On :  FacebookTwitter

5 Star Review
UserName

By : 'MT'
Services : Letting( As a Owner )
Rent PCM : £1000
Would you recommend ? : Yes
Postcode : NR4

23 Jan 2017
People found this helpful2

I've used Martin & Co as a letting agency for 6 years as a landlord. One of the best I have used and quick and responsive to get issues repaired at the property whenever they arise and communicate it back to me. They are pretty diligent with their paperwork, reviewing the tenants and keeping... Read Full Review


Comments on Agent Fees

Agents fees are very reasonable for the level of service and time spent on property.

Comments (0)Was this helpful?:
The most horrendous ...

Share On :  FacebookTwitter

1 Star Review
UserName

UserName

By : 'LMP008'
Services : Letting( As a Tenant )
Rent PCM : £1150
Would you recommend ? : No
Postcode : NR4

5 Mar 2015
People found this helpful4

The most horrendous experience I have ever had. Staff at Martin & Co are rude, obnoxious and totally unwilling to help; from the smallest cases to cupboard doors breaking (due to them being improperly fixed at the hinges in the first place), to very adverse living conditions such as horrendous... Read Full Review


What agent could do to change your mind?

Rip off


Comments on Agent Fees

Rip off

Comments (1)Was this helpful?:

By : Matthew White

5 Mar 2015

This Review contains a number of significant inaccuracies. Firstly the damp has been confirmed by several experienced contractors to have been caused by the Tenant's lifestyle and failure to...

Utter money hungry robots. ...

Share On :  FacebookTwitter

1 Star Review
UserName

UserName

By : 'ANON'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NR2

1 Oct 2013
People found this helpful3

Utter money hungry robots. Very happy to take your money but extremely keen to keep hold of it. Moved into a property that was NOT clean. They kindly offered to pay for us to clean it (bear in mind we had moved in at that point so no deep clean could be attempted) and gave us a measly £35... Read Full Review


What agent could do to change your mind?

Any kind of human touch to their customer service

Comments (0)Was this helpful?:
Essentially unhelpful and ...

Share On :  FacebookTwitter

1 Star Review

By : 'Colin'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : NR6

23 Aug 2013
People found this helpful3

Essentially unhelpful and utterly mean spirited. These agents would charge for the use of a ball point pen. At every stage of the letting process they do as little as possible to help, but do all they can to take as much money as possible from tenants. Our landlord, when we met him was very... Read Full Review

Comments (0)Was this helpful?:
[[EDIT ORIGINAL ...

Share On :  FacebookTwitter

1 Star Review

By : 'MartinNorwichRubish'
Services : Letting( As a Tenant )
Would you recommend ? : No

5 Oct 2011
People found this helpful9

[[EDIT ORIGINAL START]] Renter beware!!! Do not use this Rental Agent under any circumstance. Without doubt the very worst rental experience ever. Martin & Co Norwich offer the poorest service I have ever experienced. They do not belong to any of the self regulatory bodies so there is no one... Read Full Review


What agent could do to change your mind?

Joined a self regulatory body. Employed professional staff. Not tried to take us for a ride.

Comments (6)Was this helpful?:

By : Unbiased Landlord and tenant

26 Oct 2011

I think it is a shame that reviews like this can be left. Martin & Co Norwich are one of the few agents that do uphold quality standards of a property and ensure that it is left in the original...

1 - 9 of 9 items
No Staff Registered

NaN - NaN of items
No fees information available

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure



Awards won by Martin & Co, Norwich NR2 4AX