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The UK's Largest Customer Review Website for the Property Industry

1.9/5, 9 Reviews
22% Recommended
100% letting valuation accuracy
33% letting fee satisfaction
By : 'MartinNorwichRubish'
Services :
Would you recommend ? : No
[[EDIT ORIGINAL START]] Renter beware!!! Do not use this Rental Agent under any circumstance. Without doubt the very worst rental experience ever. Martin & Co Norwich offer the poorest service I have ever experienced. They do not belong to any of the self regulatory bodies so there is no one to complain to other than Martins. In other words you have to complain to the people your complaining about. How does that work then? They are rude, unprofessional and just make rules up. They expect a house that has been lived in for a year to be returned in a better condition than when it was first rented. No allowance for fair wear and tear is made and they do all they can to keep your deposit. The inventory system is a total joke they just add things. They accused us of installing an extra smoke alarm. Just crazy, why on earth would we do that. In fact the list of remedial action need stretched to two pages, and there was at least ten items on the list that were like it when we moved in. Overall a dreadful experience. Dreadfull agents. Incompetent staff. Rude amatures. No regulation. An absolute free for all. DO NOT USE!!!!! [[EDIT ORIGINAL END]] Renter beware!!! Do not use this Rental Agent under any circumstance. Without doubt the very worst rental experience ever. Martin & Co Norwich offer the poorest service I have ever experienced. They are rude, unprofessional and just make rules up. They expect a house that has been lived in for a year to be returned in a better condition than when it was first rented. No allowance for fair wear and tear is made and they do all they can to keep your deposit. The inventory system is a total joke they just add things. They accused us of installing an extra smoke alarm. Just crazy, why on earth would we do that. In fact the list of remedial action need stretched to two pages, and there was at least ten items on the list that were like it when we moved in. Overall a dreadful experience. Dreadfull agents. Incompetent staff. Rude amatures. No regulation. An absolute free for all. DO NOT USE!!!!!
Joined a self regulatory body. Employed professional staff. Not tried to take us for a ride.
By : Unbiased Landlord and tenant
26 Oct 2011I think it is a shame that reviews like this can be left. Martin & Co Norwich are one of the few agents that do uphold quality standards of a property and ensure that it is left in the original state it was Let in. I have experience as both a tenant and a landlord using them. If I rent a property that has clean unstained carpets, rules for no pets, all light bulbs working and clean appliances, I do not consider it a problem to hand it back like that! I have found them to be fair, knowledgable and simply looking to achieve high standards for both tenant and landlord.
By : Stirling
22 Dec 2011I will warn people not to rent from Martin & Co. Stirling. The branch is a money snatching company and do nothing for the tenants. MUST AVOID MARTIN & CO. IF YOU ARE RENTING IN STIRLING AREA.
By : Lowes Yard
29 Aug 2012I totally agree with the review! They are the wrost without a doubt. Horrible experience! "Keep up the bad work Mike & Matthew the worst father and son team in lettings!!!"
By : Martin & Co Norwich
27 Sept 2012Your experience was the wrost(sic) for you because of what? You didn't get your own way when requesting an early release? Despite your childish stamping of feet we held firm and acted in the best interests of your landlord. I don't see how this makes us the "wrost without a doubt" Your comments are defamatory, shame for you you've now identified yourself. Mike White Martin & Co Norwich
By : Lowes Yard
20 Oct 2012I stand by my comments Mike! You acted in the best interests of YOURSELF! What was your comment to us “you are not our customer" what were we to you then Mike? You still have failed to answer that question even though we paid you money (rent) for services! We tried to negotiate with you to end a fixed term early (which other letting agents seem to put contingencies in their agreements for.)We tried to come up with options and finical settlement. All we got from you was belligerence. It was like being held to ransom. You are the worst because you display arrogance, a lack of empathy, or understanding for tenants regardless of their circumstances. You just displayed again in your previous comments. Do you think that tenants really want to be treated like that? If you don’t want negative comments then start treating your tenants properly! It was a†horrible experience†one I shall never repeat and one I hope no one else has to either. And why did you think I put Lowes Yard as the name Mike? Because I wanted you to know exactly who left the comment! Still being arrogant Mike. What a Shame!
By : Muriel
13 Feb 2013LOL WELL Lowes Yard I quite agree with you MICHAEL WHITE was an arrogant pig on the phone when I was just enquiring into a rental and I agree with everything and more in the 15 minute conversation I was unfortunate to have ..... HOW DARE YOU MICHAEL ASK ME VERY INTRUSIVE QUESTIONS WHICH HAVE NOTHING TO DO WITH YOU !!! once you found out i was with a boyfriend your attitude stunk even more no other Estate Agent has been like you they have all been POLITE HELPFUL FRIENDLY AND NOTHIGN IS TOO MUCH TROUBLE .YOU THINK DELETING MY FACEBOOK COMMENTS I WILL GO AWAY QUIETLY WELL THINK AGAIN SONNY JIM !!! MIKES comment s to you above Lowes Yard says it all and Im sorry you had the misfortune to deal with these bunch of T**TS I HAD A LUCKY ESCAPE !
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 100% | 33.00% | £660 | £1,150 |
Martin & Co
1 Charing Cross, Norwich, Norfolk
NR2 4AX
01603 766860

By : 'Lou'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NW6
Avoid at all costs Staff are VERY rude, unhelpful and abusive Asekd for the managers name and conact details and Emily refused to give them ! Found them in the website but the manger was even worse... Read Full Review
By : 'Jasper'
Services : Letting( As a Owner )
Rent PCM : £660
Would you recommend ? : Yes
Postcode : NR6
As a landlord and having used other agents in the past, Martins are the best around. I want decent tenants who will my treat my houses properly as they are well maintained and looked after.Yes Martins work for the landlord but tenants who follow the rules and respect their homes will be properly... Read Full Review

By : 'Arnold'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NR3
Unfortunately the agents position is that the Landlords are their only customer. What that makes the tennants is unclear. What is clear is that any issues that arise are difficult to have resolved professionally. The first port of call from the agent is to assume, then allege that the issue raised ... Read Full Review
During the many years I have been living at the property, I have experienced several rent increases yet no money has been spent on maintaining the property. If this Agent was managing a property I owned, I would be upset that the building is allowed to fall into disrepair. I would find it especially upsetting if the person living there was raising the issues without there being a resolution.
By : '00k00'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NR1
They are the worst agent I have ever had the misfortune to deal with. Matthew and Michael are the worst father and son duo in the history of lettings. Michael especially is rude and arrogant and thinks it is acceptable to talk down and patronise tenants, and no doubt landlords. Matthew seems to... Read Full Review
A rip off considering how rude they are. If you wish to pay in excess of £300 to be treated poorly then be my guest.
By : Amy
16 May 2017Extreamly rude arrogant staff ! Worst company I have ever come across rip off with fees and absolutely liars!! DO NOT...

By : 'MT'
Services : Letting( As a Owner )
Rent PCM : £1000
Would you recommend ? : Yes
Postcode : NR4
I've used Martin & Co as a letting agency for 6 years as a landlord. One of the best I have used and quick and responsive to get issues repaired at the property whenever they arise and communicate it back to me. They are pretty diligent with their paperwork, reviewing the tenants and keeping... Read Full Review
Agents fees are very reasonable for the level of service and time spent on property.


By : 'LMP008'
Services : Letting( As a Tenant )
Rent PCM : £1150
Would you recommend ? : No
Postcode : NR4
The most horrendous experience I have ever had. Staff at Martin & Co are rude, obnoxious and totally unwilling to help; from the smallest cases to cupboard doors breaking (due to them being improperly fixed at the hinges in the first place), to very adverse living conditions such as horrendous... Read Full Review
Rip off
Rip off
By : Matthew White
5 Mar 2015This Review contains a number of significant inaccuracies. Firstly the damp has been confirmed by several experienced contractors to have been caused by the Tenant's lifestyle and failure to...


By : 'ANON'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NR2
Utter money hungry robots. Very happy to take your money but extremely keen to keep hold of it. Moved into a property that was NOT clean. They kindly offered to pay for us to clean it (bear in mind we had moved in at that point so no deep clean could be attempted) and gave us a measly £35... Read Full Review
Any kind of human touch to their customer service
By : 'Colin'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : NR6
Essentially unhelpful and utterly mean spirited. These agents would charge for the use of a ball point pen. At every stage of the letting process they do as little as possible to help, but do all they can to take as much money as possible from tenants. Our landlord, when we met him was very... Read Full Review
By : 'MartinNorwichRubish'
Services : Letting( As a Tenant )
Would you recommend ? : No
[[EDIT ORIGINAL START]] Renter beware!!! Do not use this Rental Agent under any circumstance. Without doubt the very worst rental experience ever. Martin & Co Norwich offer the poorest service I have ever experienced. They do not belong to any of the self regulatory bodies so there is no one... Read Full Review
Joined a self regulatory body. Employed professional staff. Not tried to take us for a ride.
By : Unbiased Landlord and tenant
26 Oct 2011I think it is a shame that reviews like this can be left. Martin & Co Norwich are one of the few agents that do uphold quality standards of a property and ensure that it is left in the original...
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