Trully bloody awful - typifying everything that is terrible about an estage agent and proving all the sterotypes of this profession. Only use them if you really trully love the house that they they have for sale - as otherwise oh boy are you in for a lot of frustration, headbanging and being lead up the garden path. The previous reviewer is right - size is most certainly not an advantage with this bunch - all the branches are out for themselves and what they can individually get - there is absolutely no agent loyalty here. There are plenty of words to describe them - and none of them are positive.....