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Unida Place
1.1/5, 15 Reviews
0% Recommended
0% letting valuation accuracy
0% letting fee satisfaction
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"On first meeting the Unida..."
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1 Star Review
Daniel
By : 'Londonrenter'
Services : Letting(I am a Tenant)
Would you recommend ? : No
13 Oct 2011
People found this helpful3
On first meeting the Unida Place team they were very friendly & professional, although alarm bells started ringing when current tenants had no idea we were coming, and they were happy to sign us up immediately - no reference checks! In desperation we decided to take a chance & sign up. We were given a very short lease but soon realised why with 'renewal fees' & a sudden increase in the rent - we were notified after only 3 weeks! I wouldn't suggest these agents to anyone, the new tenants moving in as we left we charged an inflated rate including a cleaner - who hadn't appeared in the first 3 weeks? We also filed a maintenance report 5 times & after 3 months this was still not addressed. We have since been charged an 'administration fee to move out??' - stay away!!
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By : Unida Place
13 Apr 2012Hello Londonrenter it's Unida Place. We are sorry that you left with a bad impression. As your experience shows we recognise that communication is one area we needed to improve in. While we specialise in lets of minimum 6 month duration we are sometimes able to arrange shorter lets but these come with separate conditions. Nevertheless these should always be explained clearly before signing the contract so we apologise if this wasn't done successfully on this occasion. We now ensure staff sit down with clients to go through contracts in full prior to signing. We'd also like to apologise if your maintenance issue did not receive the prompt response we aim to give. We do acknowledge that this has been a problem in the past and we have now established new procedures and set up a dedicated client relations team to handle correspondence such as this. Our overall client experience has undergone a significant overhaul which has lead to a marked increase in positive customer feedback and we are confident that any past client returning to us would notice an appreciable difference! Sincere regards Elek Urban Client Relations Coordinator Unida Place Ltd
By : Unida Place
13 Apr 2012Hello Londonrenter this is Unida Place. We wanted to answer some of the important points you raise. We recognise that your experience shows that communication has been one area where we needed to make improvements. While we specialise in lets of minimum 6 months duration we are sometimes able t arrange shorter lets but these come with separate conditions. Nevertheless these should always be explained clearly before signing so we apologise if this wasn't done successfully on this occasion. We now ensure that a member of staff sits with each client to go through their contract in full prior to signing. Wed also like to apologise if your maintenance issue did not receive the prompt response we aim to give. We do acknowledge that this has been a problem in the past and we have now established new procedures and set up a dedicated client relations team to handle correspondence such as that. We have noticed these steps have improved customers' experiences and this has shown in a marked increase in positive feedback from our tenants. We aim to keep building on those improvements and put right the things we could have been doing better in the past. Sincere regards Elek Urban Client Relations Coordinator Unida Place
By : Unida Place
13 Apr 2012Hello Londonrenter this is Unida Place. We wanted to answer some of the important points you raise. We recognise that your experience shows that communication has been one area where we needed to make improvements. While we specialise in lets of minimum 6 months duration we are sometimes able t arrange shorter lets but these come with separate conditions. Nevertheless these should always be explained clearly before signing so we apologise if this wasn't done successfully on this occasion. We now ensure that a member of staff sits with each client to go through their contract in full prior to signing. Wed also like to apologise if your maintenance issue did not receive the prompt response we aim to give. We do acknowledge that this has been a problem in the past and we have now established new procedures and set up a dedicated client relations team to handle correspondence such as that. We have noticed these steps have improved customers' experiences and this has shown in a marked increase in positive feedback from our tenants. We aim to keep building on those improvements and put right the things we could have been doing better in the past. Sincere regards Elek Urban Client Relations Coordinator Unida Place
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 0% | 0% | £0 | £0 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
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 |  | | | | | | | | |
| 0 | 0 | 0 | 13 | 0 | 0 | 0 | 0 | 0 | 2 |
Address
Unida Place
3 Bloomsbury Place, London, Greater London
WC1A 2QL
020 7831 7940
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- Closed
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Services offered
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- Lettings
- Block Management
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Appalling service from Unida ...
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1 Star Review
By : 'owed'
Branch : London, 3 Bloomsbury Place
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : NW6
29 Nov 2013
People found this helpful0
Appalling service from Unida Place and Daniel Burton. Here has now moved to Whitegates in Scunthorpe. Channel 4 has now caught up on him were he even initially denied running the franchise. check this out on Channel 4, fast forward to 6mins and 30 seconds to see the story ... Read Full Review
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Hello I am writing to ...
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1 Star Review
By : 'Victim'
Branch : London, 3 Bloomsbury Place
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : W9
20 Nov 2013
People found this helpful0
Hello I am writing to express my concern on Unida Place's handling of the current rental agreement I have with them. It has been over 2 months and I still haven't received a deposit certificate as promised in the contract. Can anyone recommend a legal service to claim the deposit back or if ... Read Full Review
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To put it simply, I got ...
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1 Star Review
By : 'V.'
Branch : London, 3 Bloomsbury Place
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : W9
10 Oct 2013
People found this helpful0
To put it simply, I got scammed: they never gave me back my deposit. After asking around, it seems they have been trading with it and did not insure with the proper scheme. A class action is very likely, I am looking for an existing one to ... Read Full Review
What agent could do to change your mind?
A scammer, like the rest of his organization.
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Wish I'd read the reviews ...
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2 Star Review
By : 'disgruntled'
Branch : London, 3 Bloomsbury Place
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : SW12
17 Sept 2013
People found this helpful2
Wish I'd read the reviews before my son took a room with Unida, trying to get the deposit back is proving a nightmare. Not answering emails and no deposit arriving in account. They also owe a refund on one months rent which is not being ... Read Full Review
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Dreadful experience and ...
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1 Star Review
By : 'narval'
Branch : London, 3 Bloomsbury Place
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : NW6
16 Sept 2013
People found this helpful0
Dreadful experience and dreadful people. During the whole of Winter I didn't have heating in my room and for more than 20 days we didn't get neither heating nor hot water in the whole flat. They never answer emails - it takes usually five or six emails for them to answer back so basically 2 or ... Read Full Review
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Hello This is the ABSOLUTE ...
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1 Star Review
By : 'Ex'
Branch : London, 3 Bloomsbury Place
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : SW46
9 Aug 2013
People found this helpful2
Hello This is the ABSOLUTE WORST letting agency I have rented from. In fact, the whole AGENCY is a scam. The Director - Daniel Burton - does not register the bond (as required by law) and then does not repay the bond in the hope that the ex-tenant will just give up. They will not reply to ... Read Full Review
Comments (1)Was this helpful?:
By : T
8 Sept 2013Hi, also rented from Unida Place and I they won't respond to my emaiils to get my deposit back. Did you get yours back in the end? If you could give me some information on the right steps to take...
Beware. Full of charm ...
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1 Star Review
By : 'Angry'
Branch : London, 3 Bloomsbury Place
Services : Letting (As a Prospective Landlord/Tenant)
Would you recommend ? : No
Postcode : W9
30 Jul 2013
People found this helpful1
Beware. Full of charm pre-contract. Full of B/S afterwards. It turns out that young Uni drop-out Dan Burton's company is built on sub-letting; Unida is not the landlord. He rents a property for X and then sublets the rooms for more than X in total, as well as charging for things left, right ... Read Full Review
Comments (1)Was this helpful?:
By : JournoEmma
2 Oct 2013Hi there. I'm a journalist following up on a story I did a few months ago for The Guardian on "rent-to-rent" and Unida Place. I'm interested in your experiences - can you drop me a line...
This estate agency is the ...
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1 Star Review
By : 'Henrietta'
Branch : London, 3 Bloomsbury Place
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : NW6
2 Jul 2013
People found this helpful0
This estate agency is the worst place you EVER sign up to. When looking for a property to rent they far too kind. I am from Europe and thought I knew about scams they pull in London. Like the saying ' Too good to be true'. As soon as the contract was signed and moved into the house, ... Read Full Review
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There's a reason this company ...
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1 Star Review
By : 'Mike'
Branch : London, 3 Bloomsbury Place
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : SW4
21 Jun 2013
People found this helpful0
There's a reason this company is ranked once of the worst in London. I think my review pretty much matches all the previous ones. Possibly the worst company I've ever had to deal with. They're very friendly and happy to communicate when trying to sign you up (Minus the client relations guy, ... Read Full Review
Comments (4)Was this helpful?:
By : Flo
29 Aug 2013Hi, Thank you for all these info, I am having the same problem with the deposit, but I tried to show up there and the office has moved, and I cannot find their new address. Would you know where it ...
Tell you what, I'll just ...
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1 Star Review
By : 'Lesley'
Branch : London, 3 Bloomsbury Place
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : NW6
10 Jan 2013
People found this helpful5
Tell you what, I'll just copy and paste the email i sent them upon vacating the house..... "Diana, Carrie, Alex and whoever else works for your disgrace of a company, you'll be pleased to know that I've vacated Room B of the house in Kilburn. I just thought I'd bring a few things to ... Read Full Review
What agent could do to change your mind?
The best thing for Unida Place to do is shut down.
Comments (2)Was this helpful?:
By : George
28 Aug 2013I am a victim of Unida Place's practices. I am a student that just left London, but had started a dispute resolution with mydeposits, the agency with which my deposit was supposed to be protected. I...
2 month, I've left London ...
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1 Star Review
By : 'Leo'
Branch : London, 3 Bloomsbury Place
Services : Letting (As a Tenant)
Would you recommend ? : No
19 Nov 2012
People found this helpful0
2 month, I've left London and they still don't refund my deposit. I write every week but I even got an answer. As I read in many websites, they look "cool" and professionnal until you've signed. After thex don't care..... They've well played, I'm currently not in England and they ... Read Full Review
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Unidaplace is one of those ...
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1 Star Review
By : 'Smith'
Branch : London, 3 Bloomsbury Place
Services : Letting (As a Tenant)
Would you recommend ? : No
26 Jan 2012
People found this helpful5
Unidaplace is one of those agents who exploits the lease agreement and charge their tenants additional fees whenever possible. For example, the first draft of my lease did not include certain charges which suddenly appeared on my second and final draft (this is despite me asking them outright if ... Read Full Review
What agent could do to change your mind?
Business ethics.
Comments (1)Was this helpful?:
By : UnidaPlace
29 Jan 2012Smith, I am sorry you left with bad feelings. However, exploiting the lease agreement is not what we are, or have ever been about. And as for extra hidden charges, all charges are within the...
Utterly offended. Started out ...
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1 Star Review
By : 'A'
Branch : London, 3 Bloomsbury Place
Services : Letting (As a Prospective Landlord/Tenant)
Would you recommend ? : No
8 Dec 2011
People found this helpful0
Utterly offended. Started out with a simple property enquiry, ended with me being called an idiot. I can't believe I've just been spoken to like that. Sean Condon, their sales guy, has a serious personailty disorder and should not be allowed in ... Read Full Review
What agent could do to change your mind?
Maybe they could have tried not sweating at me?
Comments (1)Was this helpful?:
By : Unida Place
13 Apr 2012We obviously regret 'AB's experience if any such exchange took place and offence was caused. We would like to offer an apology for that and an assurance that this isolated incident has never been...
On first meeting the Unida ...
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1 Star Review
By : 'Londonrenter'
Branch : London, 3 Bloomsbury Place
Services : Letting (As a Tenant)
Would you recommend ? : No
13 Oct 2011
People found this helpful3
On first meeting the Unida Place team they were very friendly & professional, although alarm bells started ringing when current tenants had no idea we were coming, and they were happy to sign us up immediately - no reference checks! In desperation we decided to take a chance & sign up. We ... Read Full Review
Comments (3)Was this helpful?:
By : Unida Place
13 Apr 2012Hello Londonrenter it's Unida Place. We are sorry that you left with a bad impression. As your experience shows we recognise that communication is one area we needed to improve in. While we...
2 months before my contract ...
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1 Star Review
By : 'David'
Branch : London, 3 Bloomsbury Place
Services : Letting (As a Tenant)
Would you recommend ? : No
9 Sept 2011
People found this helpful2
2 months before my contract was ending they started arranging visits to my room without telling me! While I was at work, strangers would come and see my room and all my belongings (laptops, cameras, desktop computer and even cash). One of my flatmates saw the agents and viewers and warned me they ... Read Full Review
Comments (1)Was this helpful?:
By : Unida Place
13 Apr 2012Hello David, this is Unida Place We appreciate that room viewings can be an inconvenience to tenants but they are unfortunately unavoidable, they are part and parcel of rented accommodation...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
