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Harrogate, HG1
2.7/5, 18 Reviews
50% Recommended
100% sales valuation accuracy
50% letting valuation accuracy
100% sales fee satisfaction
60% letting fee satisfaction
"No amount of negative..."
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1 Star Review
By : 'freddie_b'
Services :
Would you recommend ? : No
Postcode : HG1
1 Apr 2015
People found this helpful4
No amount of negative adjectives could truly describe my experience with this agent. Where to start? I enquired about viewing three properties in person and was initially impressed that they could arrange a viewing on two of the three properties the next day. I was told they would be able to arrange a viewing on the third one in due course as their was currently a tenant in there. That is where the good service stopped I'm afraid. I wasn't able to view the two I'd booked for as they had the wrong keys! Hardly ideal but everyone makes mistakes so I wasn't critical at this stage. I'd found out from the viewing chap that the third property I was interested in didn't actually have a tenant in (apparently the landlord is an old chap who lives nearby) so therefore contacted them immediately to arrange a viewing. They acknowledged receipt of my email and said they would arrange a viewing and let me know. I offered several available times and dates and heard absolutely nothing back. Considering the cock up with the keys I'm astounded at this shocking level of service on another property. To top it off, the property I've desperately been trying to view (the third one) has just been reduced on Rightmove at the time of writing. Presumably the Landlord was recommended to reduce the price due to a lack of interest. I feel so sorry for the landlord, especially with him being an older chap on his own. Morally, I feel this is absolutely disgusting. I'm now trying very hard to investigate where the landlord lives, explain the situation to him and see if he will be able to show me round and hopefully take the property on from there.
What agent could do to change your mind?
Responded to me.
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By : ed
1 Apr 2015NEVER use linley and simpson. THE WORST COMPANY I HAVE EVER DEALT WITH IN ALL WALKS OF LIFE. The York branch is particulary poor. You have been warned.
By : HARROGATEBRANCH
2 Apr 2015Dear Customer Thank you for your feedback. I am really disappointed by your review and wish to assure you that I am presently investigating this matter with my team with a view to finding out how this has happened with regard to your viewing experience. Please accept my profuse apologies for the poor level of service you have encountered on this occasion. It is certainly not our standard level of service! If you would like to contact me directly I will give your property search my personal attention and endeavor to secure you a viewing on that property you mention in your e-mail. Kind regards, Tara Cuddy, Branch Manager, Harrogate Office
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 100% | £185,500 | £302,500 |
| Lettings | 50% | 60% | £615 | £1,500 |
Address
Linley & Simpson
11a Princes Square, Harrogate, North Yorkshire
HG1 1ND
01423 540054
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Linley & Simpson Branches (View All 19)
Awful agency, terrible ...
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1 Star Review
By : 'Rebecca'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : HG2
24 Oct 2025
People found this helpful
Awful agency, terrible communication, issues with the property weren’t fixed including being left without toilet days, shocking service and totally incompetent... Read Full Review
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Highly Unprofessional. ...
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1 Star Review
By : 'Lilac'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : HG3
17 Jun 2025
People found this helpful1
Highly Unprofessional. Pressure you to put an offer in the day after viewing, will then say they have had other similar offers and ask any higher offers by the end of the day. Following day your offer is accepted. 3 days later will ring to say they have had a higher offer would you like to... Read Full Review
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Can recommend. We just sold ...
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5 Star Review
By : 'Diane'
Services : Sales( As a Vendor )
Sold price : £302500
Would you recommend ? : Yes
Postcode : LS22
3 Oct 2021
People found this helpful0
Can recommend. We just sold our house with Linley and Simpson. Ollie from the Harrogate branch was really helpful and communicated well throughout. Zero hassle for us through the whole... Read Full Review
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Dishonest and non- ...
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1 Star Review
By : 'Sun'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : HG2
28 Jul 2021
People found this helpful4
We viewed a house with Mr Ian Knibbs ..and we noticed that there was no sockets either for TV neither for telephone , the house has recently been renovated. Mr knibbs looked for the sockets and when he could not find them he went on a tirade of lies , first he said that nobody uses TV or phone ... Read Full Review
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Where to start with this ...
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1 Star Review
By : 'KSO'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £925
Would you recommend ? : No
Postcode : HD8
23 Feb 2021
People found this helpful3
Where to start with this lying shambles of an estate agents. Other than to say AVOID! Only have 1 star as there isn’t a choice for none (what they deserve) This is in relation to the HOLMFIRTH branch - Near Huddersfield - West Yorkshire (no option to add this one on the drop down box)... Read Full Review
Comments (1)Was this helpful?:
By : Leon Green
24 Feb 2021Thank you for the feedback, I understand you are unhappy at missing out on the property. I have looked into this yesterday and I have reviewed what Simon sent as our response which I agree with. If...
Excellent ...
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5 Star Review
By : 'David'
Services : Sales( As a Vendor )
Sold price : £185500
Would you recommend ? : Yes
Postcode : HG1
21 Feb 2019
People found this helpful0
This Estate Agent is the best I've used Alex was proactive and resourceful as this was a complex sale highly... Read Full Review
Comments on Agent Fees
Reasonable
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No amount of negative ...
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1 Star Review
By : 'freddie_b'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : HG1
1 Apr 2015
People found this helpful4
No amount of negative adjectives could truly describe my experience with this agent. Where to start? I enquired about viewing three properties in person and was initially impressed that they could arrange a viewing on two of the three properties the next day. I was told they would be able to... Read Full Review
What agent could do to change your mind?
Responded to me.
Comments (2)Was this helpful?:
By : ed
1 Apr 2015NEVER use linley and simpson. THE WORST COMPANY I HAVE EVER DEALT WITH IN ALL WALKS OF LIFE. The York branch is particulary poor. You have been...
Very helpful and enthusiastic ...
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1 Star Review
By : 'Harrogate'
Services : Letting( As a Owner )
Rent PCM : £700
Would you recommend ? : No
Postcode : HG5
22 Sept 2014
People found this helpful0
Very helpful and enthusiastic on check in, unfortunately that was when the good service ended. As a landlord would not use the agent again, examples of poor service included below. Tenant was away, left front door wide open, contacted Linley and Simpson out of hours service - the national out of ... Read Full Review
What agent could do to change your mind?
Poor customer service post tenant check out, lack of call back, finding things missing that we were told would be returned post check out. Overall very disappointing.
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They told us 4 weeks before ...
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1 Star Review
By : 'Chief'
Services : Letting( As a Tenant )
Rent PCM : £800
Would you recommend ? : No
Postcode : HG2
2 Sept 2014
People found this helpful1
They told us 4 weeks before the move in date that they had to change our move-in date by 1 week, so we had to stay in a BnB for that time. Of course there was no compensation for that. When we were give the wrong keys and no-one could help us get the correct ones. Their processes are slow and... Read Full Review
Comments on Agent Fees
too high for the poor service we received.
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Terrible from misleading ...
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1 Star Review
By : 'mr'
Services : Letting( As a Tenant )
Rent PCM : £750
Would you recommend ? : No
Postcode : HG1
19 Jul 2014
People found this helpful0
Terrible from misleading advertising to getting the run around don't deal with these just try to rent from them it will become clear very quickly they are not bothered at all terrible customer service from start to finish the only good part is the guy who shows you around the rented properties is... Read Full Review
Comments on Agent Fees
ok
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I rented a flat using Linley ...
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5 Star Review
By : 'John'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : HG1
1 Apr 2014
People found this helpful0
I rented a flat using Linley and Simpson's Harrogate branch. From the first meeting until we checked out 6 months later I found the service orovided was excellent. Queries were answered, repairs were handled quickly and the overall service could not be faulted. They were first... Read Full Review
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I am getting really fustrated ...
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1 Star Review
By : 'joinerman'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : HG1
19 Mar 2014
People found this helpful0
I am getting really fustrated with Linley and Simpson, repairs take round 6 months, they charge you for ever little thing they can (extending contract etc) and now they are trying to charge me a late rent fee, even though I sent them my bank statment showing when the rent left my account? I... Read Full Review
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Dealing with L&S was ...
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5 Star Review
By : 'Matt'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : HG1
20 Feb 2014
People found this helpful0
Dealing with L&S was excellent from start to finish, from organising the initial viewings, to keeping me informed with the lettings process I have had no problems in dealing with this company. I would recommend them following my... Read Full Review
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Horrendous - I have lived in ...
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1 Star Review
By : 'Caffrey'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : HG3
14 Nov 2013
People found this helpful2
Horrendous - I have lived in several countries and dealt with landlords and agents of various nationalities. None of whom have provided a worse experience that Harrogate's Linley and Simpson. Repeatedly ignored offers to clear an old broken bench from the back garden at our expense, house was so ... Read Full Review
What agent could do to change your mind?
They know - the manager was left in no doubt as to my feelings!
Comments (1)Was this helpful?:
By : joinerman
19 Mar 2014We are also getting hounded for money we have already paid, apparently a bank statment isnt good enough...
Having spent the last 6 years ...
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5 Star Review
By : 'Hamish'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
2 Aug 2012
People found this helpful0
Having spent the last 6 years using letting agents, Linley & Simpson have thus far been the easiest, most friendly and by far the most efficient/helpful. Looking forward to continued fantastic... Read Full Review
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the agents did a very good ...
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4 Star Review
By : 'megan'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
23 Jul 2012
People found this helpful0
the agents did a very good job in fighting for me to get a house to rent regarding my circumstances and i am very grateful for that. the arrangements went through easily and i moved in 2 weeks ago. there is a down side though as i have found a few faults with the house as in leaking pipework under... Read Full Review
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very good services very ...
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5 Star Review
By : 'Mr'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
14 Jul 2012
People found this helpful0
very good services very efficient team with a nice... Read Full Review
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I am writing to thank all the ...
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5 Star Review
By : 'Mr'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
26 Apr 2012
People found this helpful0
I am writing to thank all the lettings team at Linley and Simpson at Harrogate for the outstanding service that I received whilst i was trying to find an apartment to rent in Harrogate. From my first meeting with Tara and Arianna on my first viewing, to the times I have had to come into the... Read Full Review
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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