I was renting from David Davies a 3 bedroom detached property for 10 months (March 2014- January 2015). They would have to look after the property when there was a problem, but they never answered any of my concerns, questions, requests for help. On the very first day when I moved in and put the heating on the hot water was gushing out from the bedroom`s heater and I had no emergency contact number for the agency. I contacted the property owner who was living 2 streets away, but subsequently I was told off by the Agency because I dared to disturb the owner! I couldn't call him anymore in emergency but still I had no emergency number given by the agency. I was living in fear, thinking that I have nobody to contact in case of an emergency out of working hours. When I moved in, I was promised that the boiler will be changed, but they never did. I had problems with the washing machine, as it was connected to the hot water tap. This left me for 2 months with shrank clothes and a gas bill of £460/month. I was complaining for weeks, and all I've got was ignorance. At the end I paid for somebody to repair it. I continued having problems with lights, electricity, hot water and heating. The heater came on automatically in all of the bedrooms in summer time when I put the hot water on and there was 36 C in the bedroom. I couldn't switch it off as the heaters were old and I had to keep my new-born baby in this heat all summer. When I said about it several times, the answer what I've got from the agency was: the heating system is old and I was ignored again. I had safety issues too with the electricity and chimney but they were ignored as everything else. When a gentleman (Gordon) came out to the house to do the 3 and 6 months reviews I told him all the problems/concerns. He took notes and he promised the problems will be addressed. I never received even an email to say they acknowledged my problems. In winter I had again problems with heating, I kept the heating on constantly and was freezing cold in the house ( 16 C ), as the windows weren't sealed properly and the wind was blowing through the house. I was keeping my baby in a 16 C house and she constantly had a cold till we moved out. This time eventually after weeks I've got a reply from the agency saying the landlord would fix the windows in my baby`s room. All these left me with a sick child and with enormous gas bills. When I moved out and I said my opinion for the very last time the Agency blamed a lady who was dealing with lettings but left the agency at the end of the year. It is very easy to blame one person who left the agency , but I know everybody else was fully aware about my problems but they denied this. Finally I spilt coffee by accident on the living room carpet for which they took my deposit money £680 and demanded another £393.45 as extra cost for the carpet. I paid my rent regularly and I am also paying the carpet to close every existing contact with the agency.They were threatening me to take to court if I don't pay. Sad people.... I am working as hospital doctor, and I can afford all these bills, so its not about money, but I wrote this review so people who want to get future business with this Agency to be fully aware about what they can expect from them. I am hoping this review will help people make the right choice about there estate agent and anybody with sound mind will avoid David and Davies Agents from Rainford. Thanks for reading.