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Broadstairs, CT10
1.6/5, 5 Reviews
20% Recommended
0% letting valuation accuracy
0% letting fee satisfaction
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No Staff Registered
"For over ten years I have..."
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1 Star Review
By : 'Unsatisfied'
Services : Letting(I am a Tenant)
Rent PCM : £600
Would you recommend ? : No
Postcode : CT9
23 Oct 2014
People found this helpful0
For over ten years I have been renting accommodations, using numerous agencies and private landlords. Belmonte is by far the worst agency I have ever come across. Any time we requested something to be fixed or replaced in the property the response was no. The whole experience lead to anxiety problems as well as stress. They do not care what your living conditions are unless they want money from you. For almost a year our shower was broken, on numerous occasions we requested it be fixed. Surprise it never happened. However on vacating the property blelmonte demanded payment from us to fix it. Worst service I have ever come across. Please run a mile from this agency for your own health and wellbeing
What agent could do to change your mind?
Actually acted on behalf of the tenant and not just the landlord
Was this helpful?:
By : Belmonte
9 Feb 2015We are sorry to hear that you were dissatisfied by the service that was offered. We operate a strict complaints procedure and would like to look into the situation to ensure that everything was done in our power to rectify any issues. As you pointed out we are acting on behalf of the Landlord's instructions and we would like to ensure those were acted upon correctly. We have LET over 8,000 properties in the area and have had very few complaints, however there are situations sometimes whereby we may have made an error and it is vital that we rectify any issues to ensure that this isn't repeated in the future. Please contact anyone of our offices to ensure we record the complaint and make sure if there is an issue, that is be resolved for the future.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 0% | 0% | £600 | £600 |
Address
Belmonte Sales & Lettings
123 High Street, Broadstairs, Kent
CT10 1NQ
01843 861202
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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For over ten years I have ...
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1 Star Review
By : 'Unsatisfied'
Services : Letting (As a Tenant)
Rent PCM : £600
Would you recommend ? : No
Postcode : CT9
23 Oct 2014
People found this helpful0
For over ten years I have been renting accommodations, using numerous agencies and private landlords. Belmonte is by far the worst agency I have ever come across. Any time we requested something to be fixed or replaced in the property the response was no. The whole experience lead to anxiety... Read Full Review
What agent could do to change your mind?
Actually acted on behalf of the tenant and not just the landlord
Comments (1)Was this helpful?:
By : Belmonte
9 Feb 2015We are sorry to hear that you were dissatisfied by the service that was offered. We operate a strict complaints procedure and would like to look into the situation to ensure that everything was done...
Might be preferable not to ...
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1 Star Review
By : 'Disappointed132'
Services : Letting (As a Owner)
Would you recommend ? : No
25 Aug 2012
People found this helpful0
Might be preferable not to use this agent as a landlord. When requesting an inspection, the staff member was denied access to every room and accepted that! They have always protected the tenant (who was growing illegal substances in the bedroom). We have also been told that we will not be... Read Full Review
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i am disgusted with the ...
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1 Star Review
By : 'luke'
Services : Letting (As a Tenant)
Would you recommend ? : No
17 Jun 2012
People found this helpful0
i am disgusted with the service that me and my pregnant partner are getting from belmonte lettings. we have 8 cm holes in our window frames, dam in every room, wood rot on every frame yet it still takes the 6 months to sort and its still not sorted they are a night mare even spoke to an expert from ... Read Full Review
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Probably ok to go with if ...
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1 Star Review
By : 'tosca86'
Services : Letting (As a Tenant)
Would you recommend ? : No
17 Jan 2011
People found this helpful0
Probably ok to go with if nothing is ever going to go wrong with your property. If you don't want to wait literally years for the most basic maintenance to be done then find a different... Read Full Review
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Belmonte (Broadstairs) - I ...
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4 Star Review
By : 'delpino'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
4 Jun 2009
People found this helpful0
Belmonte (Broadstairs) - I would recommend them, the fee for the reference check is reasonable. The tenancy agreement is straightforward. Sometimes needed to follow-up with a problem, but all in all very... Read Full Review
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
