The UK's Largest Customer Review Website for the Property Industry
Cardiff, CF24
2.1/5, 7 Reviews
29% Recommended
40% sales valuation accuracy
33% sales fee satisfaction
No Description Found
"I booked to view a property..."
Share On : 
1 Star Review
By : 'Very'
Services : Letting(Prospective Landlord/Tenant)
Rent PCM : £675
Would you recommend ? : No
Postcode : CF23
23 Oct 2014
People found this helpful12
I booked to view a property and was told Justin would meet me there, and they would send me a text to confirm the house number and postcode. They didn't send a text but I was able to see from Google maps/street view which house we were viewing. We arrived a few minutes early to be safe, waited until about 10 minutes after we were supposed to be met and then phoned the office which went to an answering machine. Waited another 10 minutes until I phoned again but again there was no answer so I left a message this time. We eventually left the property 45 minutes after we should have been met very disappointed and have never heard back from them. I also sent a message through their website to the Albany Road branch complaining because we had travelled down from Swansea to view this property and wasted our time and money. Again I have recieved no reply.
Was this helpful?:
By : J McBarnet
30 Oct 2014As a Branch Lettings Manager it is important for us to review any complaints to better enable us to improve on our mistakes so we meet and exceed our customers expectations. I am sorry that our service levels on this occasion was not to your satisfaction. When a Client telephones to book a viewing on one of our properties, we register your details and inform you of the name of the member of staff who you will be meeting once an appointment is confirmed. We then inform you we will try and arrange an appointment for the time and date you have requested. Once this has been agreed we tell you that a text will be sent to your phone confirming the full address, time and date of your appointment. We do reiterate that you should not attend the property unless you receive this text. I apologise if this was not communicated successfully to you. By looking up the property google map and then attending without a text confirming the appointment this is the reason no member of staff would have been in attendance. I have reviewed our email communications and cannot find an email relating to a viewing at this time. I would be grateful if you could email me directly your concerns so I am able to give a more accurate response to any specific issues. my email is justin.mcbarnet@taylorscountrywide.co.uk I look forward to hearing from you and once again apologise for an inconvienance caused.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
Very disappointed
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 40.00% | 33.00% | £120,000 | £150,000 |
Address
Taylors Estate Agents
82 Albany Road, Cardiff, Caerdydd
CF24 3RS
029 2029 1732
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Advertise on
- ?Relocation Agent Network
- ?National Homes Network
- ?Move With Us
- allAgents Portal
- ?OnTheMarket
- ?Rightmove
- ?Zoopla
Social Media
Rankings
Latest Properties
No Property Found
No Property Found
Taylors Estate Agents Branches (View All 81)
From my first until last ...
Share On :
5 Star Review
By : 'adam'
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : CF25
1 Apr 2021
People found this helpful0
From my first until last engagement very impressed with the outstanding service from Karl excellently supported by Charles and Jacky. Their friendly approach and professionalism often through challenging times helped and I would highly recommend them to anyone buying or selling a property in the... Read Full Review
Comments (0)Was this helpful?:
At the start of the pandemic ...
Share On :
5 Star Review
By : 'Nicholas'
Services : Letting (As a Owner)
Rent PCM : £1100
Would you recommend ? : Yes
Postcode : CF14
10 Mar 2021
People found this helpful0
At the start of the pandemic my father died leaving me to deal with the property. After ringing Taylors they gave me advise about what I needed to do to get the property on the market and reassured me they would find me 'respectable' tenants. By October, Taylor was a good as their word ... Read Full Review
Comments (0)Was this helpful?:
aviod aviod ...
Share On :
1 Star Review
By : 'Laura'
Services : Sales (Prospective Vendor/Buyer)
Sold price : £125000
Would you recommend ? : No
Postcode : CF23
27 Feb 2021
People found this helpful2
I am trying to sell my four bed, beautifully positioned, in catchment for five schools yes FIVE very high quality schools, great garden, easy access to motorway, public transport, shops all near by, one even less than two minutes walk. Had trouble the moment we started viewings. Firstly *ropes... Read Full Review
Comments (0)Was this helpful?:
Don't use ...
Share On :
1 Star Review
By : 'Ljack83'
Services : Sales (As a Vendor)
Sold price : £120000
Would you recommend ? : No
Postcode : CF23
23 Jan 2021
People found this helpful1
I started selling my grandparents property with Taylors roath, they organised viewings and the problems started. We asked them to call when they were done showing people round so we could come home, they didn't call, half hour after viewings were meant to end, freezing we headed home to see... Read Full Review
Comments (0)Was this helpful?:
I booked to view a property ...
Share On :
1 Star Review
By : 'Very'
Services : Letting (As a Prospective Landlord/Tenant)
Rent PCM : £675
Would you recommend ? : No
Postcode : CF23
23 Oct 2014
People found this helpful12
I booked to view a property and was told Justin would meet me there, and they would send me a text to confirm the house number and postcode. They didn't send a text but I was able to see from Google maps/street view which house we were viewing. We arrived a few minutes early to be safe, waited... Read Full Review
Comments (1)Was this helpful?:
By : J McBarnet
30 Oct 2014As a Branch Lettings Manager it is important for us to review any complaints to better enable us to improve on our mistakes so we meet and exceed our customers expectations. I am sorry that our...
I used Taylors as I had a ...
Share On :
1 Star Review
By : 'Anon'
Services : Sales (As a Vendor)
Sold price : £145000
Would you recommend ? : No
Postcode : CF24
10 Aug 2014
People found this helpful0
I used Taylors as I had a really positive experience when buying through them. This was a big mistake. The valuation was over £20,000 too high (which conveniently meant that I payed a higher rate). I must have spent a total of around 40 hours attempting to get hold of various staff at Taylors. I ... Read Full Review
What agent could do to change your mind?
As above
Comments on Agent Fees
As above
Comments (0)Was this helpful?:
Booked an appointment to view ...
Share On :
1 Star Review
By : 'C'
Services : Sales (Prospective Vendor/Buyer)
Sold price : £150000
Would you recommend ? : No
Postcode : CF24
1 Aug 2014
People found this helpful0
Booked an appointment to view a property. A day later received a call to advise then property is not advertised correctly & it should say there was a sitting tenant. When I asked what the move out date / current contract situation was I was advised "Dunno, to be honest." Decided to ... Read Full Review
What agent could do to change your mind?
General professional courtesy would be nice when dealing with people who would be earning you commission.
Comments (0)Was this helpful?:
1 - 7 of 7 items
No Staff Registered
NaN - NaN of items
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
