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Purbeck & Co
4.4/5, 11 Reviews
82% Recommended
67% sales valuation accuracy
0% letting valuation accuracy
67% sales fee satisfaction
67% letting fee satisfaction
Residential Estate Agents & Valuers
"Purbecks had an excellent..."
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2 Star Review
Luke
By : 'Seth'
Services : Sales(Prospective Vendor/Buyer)
Would you recommend ? : No
Postcode : IP14
11 Oct 2014
People found this helpful0
Purbecks had an excellent floorplan and a really impressive level of information about the prospective property available on Rightmove. The response when we requested a viewing was swift and accommodating and Luke, who showed us around, was impressive in his knowledge of the house. Unfortunately we hit problems with this estate agent when we put in an offer. We started receiving multiple contradictory emails from different staff members, all asking for different requirements to be met. After coaxing us into raising our offer three times, we were told our fourth offer would be accepted and the property removed from the market upon supply of further information from ourselves. Despite sending this, we received nothing and, after chasing, we were told a higher offer had been accepted within the 24 hours when we had been waiting for a response - this was apparently because we were unable to specify which solicitor we would be using. (We were unable to do this because we had not been told any of our offers had been accepted.) Disappointing ethics and disappointing service in the end. A real shame: they seemed a promising agency.
What agent could do to change your mind?
Clearer communication - one point of contact for customers Do not assume that all offer correspondence should be sent to both parties, or that both parties are married and have the same name No contradictions in what is being asked for Emails took 3-5 hours to arrive from agency: email setup appears to be inadequate for business use Be very clear in emails if an offer is accepted or not Be more clear about what is expected in a satisfactory offer from the get-go - changing the goalposts midway through raises suspicions Give customers the benefit of the doubt: they want to do business with you and have no intention of messing you or the vendor around. However, it is impossible to organize a mortgage application in <24 hours if you have not clearly indicated that an offer has been accepted. Do not request sensitive personal information (ID, DIP) until vendor is prepared to accept the offer
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By : Jo Fox
3 Mar 2016It was assumed that this review had been rectified by the reviewer, as all issues had been discussed and resolved and these first time buyers did purchase the property concerned. As they did not return to correct this negative review I feel compelled to reply to the comments. The gentleman leaving the review was not the person who negotiated the purchase of the property. The lady concerned (his partner) was difficult to reach as we were unable to telephone her during office hours and her works email blocked every email address we had other than the generic office email address. This email address is accessed by all members of staff. Negotiations took over a week as the buyer made an extremely low first offer and continued to increase the offer in small increments thereafter, during this time many viewings took place as the house is in an extremely popular location (something the reviewers partner was made aware of). Different staff had to respond to the offers as days off had to be taken during the negotiations. The buyers were informed that the first viewer to the property was extremely keen and only had to arrange their finances. A price was eventually agreed but the buyer was informed that our Vendor needed to know which Solicitor and lender the buyer would be using before the property could be removed from the market. He had had a terrible experience previously with a particular Solicitor causing delays and problems. The buyer was unable to provide details of a Solicitor. During this wait, the first viewer at the property arranged their finances, provided Solicitors details and offered the full asking price. Their asking price offer was accepted and the property was removed from the market. The buyer writing this review was notified. They then wrote the review above. The sale of the property did not go through, as the people whose offer was accepted changed their minds. The people who wrote this review were informed of this immediately and given the opportunity to offer again, before the property went back on the market. We were aware that they had written this negative review at the time we did this. A price was negotiated and sale agreed. The information required by our Vendor was provided and the sale proceeded to completion.
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Latest Reviews
Sian Boughton
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 67.00% | 67% | £450,000 | £450,000 |
| Lettings | 0% | 67% | £0 | £0 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 2 | 0 | 1 | 0 | 2 | 0 | 3 | 1 | 1 | 1 |
Address
Purbeck & Co
2b Station Road West, Stowmarket, Suffolk
IP14 1ES
01449771133
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- Closed
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Social Media
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Latest Properties
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Genuine, professional ...
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5 Star Review
By : 'Sue'
Branch : Stowmarket, 2b Station Road West
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : IP30
26 Jun 2023
People found this helpful0
Over the last couple of years we have used Jo and her team for two property sales and for managing a rental property. Our queries were always dealt with promptly and efficiently. On calling them they would always know exactly where they were at with the sale/let and would chase buyers ... Read Full Review
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I used Purbecks and Co to ...
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5 Star Review
By : 'Sarah'
Branch : Stowmarket, 2b Station Road West
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : IP14
12 Jun 2023
People found this helpful0
I used Purbecks and Co to purchase my first home alone. Everyone I spoke to was helpful and professional. I met Joy for the first house viewing made me feel relaxed and not rushed so I could spend time I needed to ensure the property was the right one for me. When going through the purchase the ... Read Full Review
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Excellent Estate ...
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5 Star Review
By : 'Sian'
Branch : Stowmarket, 2b Station Road West
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : IP14
22 May 2023
People found this helpful0
We have previously been a tenant through Purbeck & Co for the past couple of years. From the day we enquired about the property, to the day we moved in, and now moved out we found Jo and her team to be welcoming, friendly and very helpful. We have recently purchased our first property ... Read Full Review
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Dreadful estate agent. Would ...
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1 Star Review
By : 'Cathy'
Branch : Stowmarket, 2b Station Road West
Services : Sales (As a Buyer)
Sold price : £450000
Would you recommend ? : No
Postcode : IP14
23 Apr 2023
People found this helpful0
Dreadful estate agent. Would not trust the owner. Sold us one of her own properties whilst incorrectly filling in property forms. Proceed with caution. Go with any other estate agent than this one. Be very ... Read Full Review
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A Five Star ...
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5 Star Review
By : 'Jill'
Branch : Stowmarket, 2b Station Road West
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : IP14
27 Jan 2021
People found this helpful0
The team at Purbeck and Co.under Jo were no less than amazing. I recommend them whole heartedly for their professional skills and personable approach. As a team they offer excellent, direct, honest advice based on detailed knowledge of the property scene. Their local knowledge also enables them to ... Read Full Review
Comments (1)Was this helpful?:
By : Jo Fox
27 Jan 2021Thank you so much Jill. It has been a pleasure to work with you and your family. All the best and stay safe. Jo, Luke, Joy and...
Purbecks had an excellent ...
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2 Star Review
By : 'Seth'
Branch : Stowmarket, 2b Station Road West
Services : Sales (Prospective Vendor/Buyer)
Would you recommend ? : No
Postcode : IP14
11 Oct 2014
People found this helpful0
Purbecks had an excellent floorplan and a really impressive level of information about the prospective property available on Rightmove. The response when we requested a viewing was swift and accommodating and Luke, who showed us around, was impressive in his knowledge of the ... Read Full Review
What agent could do to change your mind?
Clearer communication - one point of contact for customers Do not assume that all offer correspondence should be sent to both parties, or that both parties are married and have the same name No contradictions in what is being asked for Emails took 3-5 hours to arrive from agency: email setup appears to be inadequate for business use Be very clear in emails if an offer is accepted or not Be more clear about what is expected in a satisfactory offer from the get-go - changing the goalposts midway through raises suspicions Give customers the benefit of the doubt: they want to do business with you and have no intention of messing you or the vendor around. However, it is impossible to organize a mortgage application in <24 hours if you have not clearly indicated that an offer has been accepted. Do not request sensitive personal information (ID, DIP) until vendor is prepared to accept the offer
Comments (1)Was this helpful?:
By : Jo Fox
3 Mar 2016It was assumed that this review had been rectified by the reviewer, as all issues had been discussed and resolved and these first time buyers did purchase the property concerned. As they did not...
When I was looking for a ...
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5 Star Review
By : 'twinkle'
Branch : Stowmarket, 2b Station Road West
Services : Letting (As a Tenant)
Would you recommend ? : Yes
15 Aug 2011
People found this helpful3
When I was looking for a house to rent in March 2009, I met Jo Fox from Purbeck & Co. I had never rented privately before and was unsure of how to go about things. Jo was fantastic and more than helpful. She answered the many questions I had professionally. Jo is very approachable and friendly. ... Read Full Review
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I would have no hesitation in ...
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5 Star Review
By : 'SAA'
Branch : Stowmarket, 2b Station Road West
Services : Sales (As a Buyer)
Would you recommend ? : Yes
11 Aug 2011
People found this helpful1
I would have no hesitation in recommending Purbecks as I received excellent service. Jo was very honest and helpful, she kept me up to date throughout the sale and nothing was too much ... Read Full Review
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Due to pressure on them from ...
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5 Star Review
By : 'Mary'
Branch : Stowmarket, 2b Station Road West
Services : Letting (As a Owner)
Would you recommend ? : Yes
9 Aug 2011
People found this helpful1
Due to pressure on them from my ex husband I was left high and dry by the Estate Agents in Stowmarket who were handling the property. I contacted Jo (late one night form here in Australia) and she instantly took on the job of sorting things out. Jo had given us a quote initially, and I regret ... Read Full Review
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As an overseas landlord, I ...
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5 Star Review
By : 'D.'
Branch : Stowmarket, 2b Station Road West
Services : Letting (As a Owner)
Would you recommend ? : Yes
6 Aug 2011
People found this helpful0
As an overseas landlord, I was looking for an agent who could manage my property completely, asure me of regular correspondance and be totally trustworthy. Purbeck and Co. are fulfilling all these requirements and more. They sorted out a totally suitable tenent almost immediately, and their skill ... Read Full Review
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I bought a property through ...
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5 Star Review
By : 'mistigger'
Branch : Stowmarket, 2b Station Road West
Services : Surveying (Surveys)
Would you recommend ? : Yes
6 Jul 2011
People found this helpful0
I bought a property through Purbeck & Co and received a first class service! Jo is very knowledgeable of the housing market and local area and is always on hand to help with any enquiries even if it means going out of her way! would defiantly recommend Purbecks to ... Read Full Review
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
