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Rochester, ME2
2/5, 7 Reviews
29% Recommended
0% letting valuation accuracy
33% letting fee satisfaction
No Description Found
"If you're looking to live in..."
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1 Star Review
By : 'Gwar21111'
Services : Letting(I am a Tenant)
Rent PCM : £700
Would you recommend ? : No
Postcode : ME2
8 Oct 2014
People found this helpful7
If you're looking to live in damp, sub-standard conditions, pay thousands of pounds over the course of 6 months and then get evicted when you complain, then this is the company for you. This agency are the most deceitful, dishonest, money-hungry company that I have ever come across. We paid £600 in admin fees - in addition to the rent that we parted with each month for living in a house that largely had no heating and, on on occasion, no electricity. Nothing was done about any of this besides a slanderous letter from the landlord telling us to go live elsewhere. They are only interested in the landlords - not the tenants. Do not use this company.
What agent could do to change your mind?
For one, they could respond to our letter of complaint in which we asked for compensation. They could also have not ignored numerous emails to them and not treated us like morons when we requested anything.
Comments on Agent Fees
We paid £600 for \"admin\" and \"guarantor forms\". These forms were EMAILED TO US. Why on earth did this then cost us £600? WE were the ones who printed and sent them off again at our own expense. We also only needed one guarantor form, and so should in some form have been refunded for the second. It is also laughable that the admin fees went towards writing a tenancy agreement which we were told by the agency was only \"a matter of opinion\". What a massive waste of money then given that they breached over 5 major points on the agreement.
Was this helpful?:
By : Greenleaf
25 Oct 2014As agents we are employed by the landlords however do always try to get issues resolved for tenants as quickly as possible however are governed by the landlords in terms of the works they want to do, we have responded to your complaint letter and have offered to refund the £180 you have highlighted as an over payment but have yet to hear from you in order for us to pay this to you and would have paid this back sooner should you have bought this to our attention. Gareth went out of his way including visiting you after work hours in order to get issues resolved.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 0% | 33.00% | £675 | £875 |
Address
Greenleaf Property Services
122 High Street, Rochester, Kent
ME2 4TR
01634 730672
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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1 Star Review
By : 'Michelle'
Services : Letting (As a Tenant)
Rent PCM : £675
Would you recommend ? : No
Postcode : ME7
17 Jul 2021
People found this helpful2
The WORST mould I have ever seen in all my life. I initially decided to hold back on a negative review when I first moved in because I wanted to give them the benefit of doubt and time to fix the issue. Month after month I was ignored and directed to different members of staff within Greenleaf... Read Full Review
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I leased a property from ...
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4 Star Review
By : 'Ben'
Services : Letting (As a Tenant)
Rent PCM : £800
Would you recommend ? : Yes
Postcode : ME5
22 Jun 2019
People found this helpful0
I leased a property from Greenleaf for just over 2 years, from start to finish their staff have always been on-hand to ensure that any enquiry I had was quickly resolved and I was given lots of time to renew contracts, schedule inspections etc. Unfortunately I had to move out as the landlord needed ... Read Full Review
Comments (0)Was this helpful?:
Been my agent for over 10 ...
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5 Star Review
By : 'Jenny'
Services : Letting (As a Tenant)
Rent PCM : £775
Would you recommend ? : Yes
Postcode : ME5
31 Jul 2018
People found this helpful0
Greenleaf have been my estate agent for over 10 years in the same house. They are always polite in communications, I've never had any negative or bad customer service from anyone in the office. They do very well managing the house, considering they dont own it so are constrained in what they... Read Full Review
Comments on Agent Fees
The agent fees are the same if not cheaper than some I have seen on the market.
Comments (0)Was this helpful?:
Greenleaf Avoid at all ...
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1 Star Review
By : 'Olubodun'
Services : Letting (As a Prospective Landlord/Tenant)
Rent PCM : £875
Would you recommend ? : No
Postcode : ME7
30 Jul 2018
People found this helpful1
Two applicants failed their referencing within a week. Property 2, Holly Close. It appears to be a deceitful way to take £360 from individuals and they have an incomplete reference, fail them then don't offer them an apportunity to use a guarantor. Only letting agency I know that charges 360... Read Full Review
Comments on Agent Fees
Terribly Bad.
Comments (2)Was this helpful?:
By : suzi graves
31 Jul 2018We carry out full referencing on all applicants who apply for our properties, applicants are given all our terms and conditions for applications prior to paying any money and applicants are made...
Such a bad experience. ...
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1 Star Review
By : 'SHAKILA'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : BR1
1 Mar 2017
People found this helpful0
Such a bad experience. Service was totally Rubish. They charge me from my deposit �600 .00. I would never recommend to anyone. Honestly it was my bad experience I would like to say all tanent before u sign anything have a look reviews first. They don't know how to do customers service even... Read Full Review
Comments (2)Was this helpful?:
By : Suzi Graves
6 Mar 2017In response to the review, i am slightly surprised as the deduction was £250 + VAT and this was to repaint a whole room. We allowed access and time into the property after you moved out to collect...
I would never use Greenleaf ...
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1 Star Review
By : 'RJA'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : ME7
23 Feb 2016
People found this helpful6
I would never use Greenleaf Property Services again! My tenancy with them was plagued with problems (and mice). Twice they tried to increase my rent in direct contravention of my tenancy agreement. Then they wanted �150 in order for me to move to a statutory periodic tenancy (hello, do you... Read Full Review
What agent could do to change your mind?
Extortionate. Wanted between £70 and £150 each time to renew tenancy agreement (not required).
Comments on Agent Fees
Extortionate. Wanted between £70 and £150 each time to renew tenancy agreement (not required).
Comments (0)Was this helpful?:
If you're looking to live in ...
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1 Star Review
By : 'Gwar21111'
Services : Letting (As a Tenant)
Rent PCM : £700
Would you recommend ? : No
Postcode : ME2
8 Oct 2014
People found this helpful7
If you're looking to live in damp, sub-standard conditions, pay thousands of pounds over the course of 6 months and then get evicted when you complain, then this is the company for you. This agency are the most deceitful, dishonest, money-hungry company that I have ever come across. We paid £600... Read Full Review
What agent could do to change your mind?
For one, they could respond to our letter of complaint in which we asked for compensation. They could also have not ignored numerous emails to them and not treated us like morons when we requested anything.
Comments on Agent Fees
We paid £600 for \"admin\" and \"guarantor forms\". These forms were EMAILED TO US. Why on earth did this then cost us £600? WE were the ones who printed and sent them off again at our own expense. We also only needed one guarantor form, and so should in some form have been refunded for the second. It is also laughable that the admin fees went towards writing a tenancy agreement which we were told by the agency was only \"a matter of opinion\". What a massive waste of money then given that they breached over 5 major points on the agreement.
Comments (1)Was this helpful?:
By : Greenleaf
25 Oct 2014As agents we are employed by the landlords however do always try to get issues resolved for tenants as quickly as possible however are governed by the landlords in terms of the works they want to do, ...
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Complaints Procedure
