Hello and thank you for your review, as you are aware this was not your average house sale and there were a lot of hiccups along the way. We have our vendors best interest at heart and in respect we work very hard to try and get sales through quickly and as easy as possible. The issues that came to light when you was buying the property were solely out of our hands and due to the age of the property and information requested it wasn't plain sailing as you will agree. As for the repairs on the property the vendor was not responsible for them and changing broken light bulbs was not condemned an emergency. Due to the repairs requested by yourself, the vendor (even though not responsible) out of the goodness of his heart agreed to split the cost even though he did not need to as previously he accepted your offer which was £15,000 under the asking price. The only reason we had an urgency to get this completed was because our vendor was at risk of losing the house he was buying and the only thing that was holding it up was the fact the property had not been cleaned. I do understand that when you buy a property you want everything to be perfect and we are really sorry that you feel you have had a bad experience with Sanderson James. We try to make everyone's buying and selling experience as enjoyable as we can even though everybody knows it’s not as simple as that especially if you’re buying a very old property issues can pop up. I ensure you that all members of staff except ones currently in training are educated to a high standard and are very experienced in this field of work. We pride ourselves on doing a good job for our vendors and the same goes for the person buying their property, we will do anything in our power to make sure they are happy along with someone buying their property. We believe the vendor is very happy with the work we put into this sale as it took over 3 months to complete, I am truly sorry if we caused you stress and believe me that was not our intentions but buying a property can be a stressful time and we did offer you advise time and time again but if I recall you would only take advice and updates from your solicitor so we were restricted to what we could do for you. We will take into account what issues you have raised but we believe we did everything and more to assure this sale went through as smoothly as possible. The vendor in this case was very happy with the sale and I'm sorry you wasn't. If there is anything Sanderson James can do please don't hesitate in contacting us and we will try our up most best to change your opinion. Many Thanks Emma O'Rourke (dealt with your sale from start to finish)