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Cambridge, CB2

2.2/5, 9 Reviews
33% Recommended

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1 Star Review

By : 'Victoria'
Services : Letting(I am a Tenant)
Would you recommend ? : No

14 Aug 2011
People found this helpful1

I have left a review of JSM on the other listing for them on this website, but basically, they kept entering my house without asking me! Everytime I complained that just fobbed me off saying they had sent me a card in the post - total rubbish. This is a dreadful agency.


What agent could do to change your mind?

Been honest. Been helpful. Had manners. Done their job.

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Having been a landlord with ...

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5 Star Review

By : 'JRP'
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : CB1

8 Apr 2013
People found this helpful0

Having been a landlord with Accent Property for a number of years I have been extremely happy with their service. My dedicated Property Manager Eva always ensured that the property was kept in good order, whilst providing a professional and friendly link between myself and the tenant. I would... Read Full Review

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We were very pleased with ...

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4 Star Review

By : 'AKF'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : CB1

5 Dec 2012
People found this helpful0

We were very pleased with Eva's services. She always responded promptly to our requests and was always fair with... Read Full Review

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I would suggest avoiding ...

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1 Star Review

By : 'Please'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : CB4

3 Dec 2012
People found this helpful12

I would suggest avoiding using this agent if at all possible especially if you are unfortunate enough to have to deal with a particular member of staff called Eva. If you are not a landlord using this service (as you will see, the only positive comment about this company has come from a landlord)... Read Full Review


What agent could do to change your mind?

For this member of staff (Eva) as I can\'t comment on all staff; Training on the following: Communication skills - dealing with customers in a polite,respectful and professional manner. Time management - it is important when you say you are going to do something for a customer that you either deliver or at least provide an explanation as to why there will be a delay.

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5 Star Review
UserName

By : 'Elspeth'
Services : Letting (As a Owner)
Would you recommend ? : Yes

3 Nov 2012
People found this helpful0

------------------------------------------------ Re.: Rachael Ratcliffe, Lettings agent at your Cambridge branch. I nominated Rachael as Employee of the year, and am quite disappointed that she was not selected! I consider myself very fortunate that my flat is in Rachael's capable... Read Full Review

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I am sorry that I have to ...

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1 Star Review

By : 'Emily'
Services : Letting (As a Tenant)
Would you recommend ? : No

14 Aug 2011
People found this helpful2

I am sorry that I have to give this awful company even one star! They repeatedly entered my house and snooped around without my permission. Each time they said that someone had tried to phone but got no answer and that they had sent a postcard. It was a very stressful time being associated with... Read Full Review


What agent could do to change your mind?

For a start, if they hadn't broken the law my letting themselves into my house whenever they felt like it would have been a start.

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I have left a review of JSM ...

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1 Star Review

By : 'Victoria'
Services : Letting (As a Tenant)
Would you recommend ? : No

14 Aug 2011
People found this helpful1

I have left a review of JSM on the other listing for them on this website, but basically, they kept entering my house without asking me! Everytime I complained that just fobbed me off saying they had sent me a card in the post - total rubbish. This is a dreadful... Read Full Review


What agent could do to change your mind?

Been honest. Been helpful. Had manners. Done their job.

Comments (0)Was this helpful?:
I am a reasonable person and ...

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1 Star Review

By : 'Dan'
Services : Letting (As a Tenant)
Would you recommend ? : No

15 Dec 2010
People found this helpful1

I am a reasonable person and understand that it might take a few weeks to get repairs etc done given all the red tape etc - BUT these guys take incompetence to another level! I waited over 3 months to get the cold water pipe fixed in my bathroom and even now it rattles like a banshee. It wasn't ... Read Full Review

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I also have suffered these ...

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1 Star Review

By : 'Yannis'
Services : Letting (As a Tenant)
Would you recommend ? : No

21 Nov 2010
People found this helpful0

I also have suffered these people coming into my house without asking me my permission. They never say sorry and are very... Read Full Review

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I am a tenant that is moving ...

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1 Star Review

By : 'Very'
Services : Letting (As a Tenant)
Would you recommend ? : No

13 Oct 2010
People found this helpful2

I am a tenant that is moving out of a house that JSM have just taken on. One of their agents let themselves into my home without asking or notifying me. I complained to the Manager and he said that their internet had been down that day, but that someone had sent me a card to let me know - I never ... Read Full Review

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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 9/13/2018, 8:40:28 AM by allAgents

Awards won by JSM, Cambridge CB2 1AW