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Clifton, Bristol BS8
1/5, 8 Reviews
0% Recommended
33% sales valuation accuracy
0% letting valuation accuracy
25% sales fee satisfaction
25% letting fee satisfaction
We started Purple Frog to work around students’ needs. That meant the right properties, the right opening times, arranging viewings around you and giving a proper level of service.
Everything is built around giving students what they want. And that’s how the business thrives.
By doing this we make student living
easier. We tailor our service to every individual, and we strive to be the best, every single day.
"Purple frog are one of the..."
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1 Star Review
By : 'pete'
Services : Letting(As a Tenant)
Rent PCM : £600
Would you recommend ? : No
Postcode : BS26
1 Dec 2014
People found this helpful3
Purple frog are one of the most devious thieving con artists u will find out their do not go any where near them if you want deposit stolen and nothing fixed when broken and the boss is an arrogant peice of work all in all absolute joke house of 5 not one even got a penny back no lists of any damages or receipt for any work they just stole then and will not even reply to messages or phone calls 100% scam
Was this helpful?:
By : Greg - Purple Frog
26 Jan 2015Hi Pete. We have recently come across your review online and wanted to address it in further detail with you. Having looked at the information you have supplied, we do not have a property in BS26, the rent figure of £600pcm for a house/flat of 5 cannot be correct either, so we have having a lot of difficulty working out who you are. I also cross checked all the Peter or Pete's on our database for the 13-14 tenancy period cannot also identify you that way. The Government implemented Deposit Protection laws many years ago which enable a route to dispute deposit deductions on cases where we cannot agree amicably any proposed reduction in the amount of funds to return to tenants. We have a fully outlined complaints procedure on our website (http://www.purplefrogproperty.com/contact-us/happy/) but I cannot see that it has been followed to allow us to address this with you. I would appreciate it if you would contact me so I can understand fully your issues and hopefully go some-way to amending your view point. At the moment I feel it is unfair to post such allegations and comments online without being allowed to redress the issue. Kind Regards, Greg White, Director.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 33% | 25% | £0 | £0 |
| Lettings | 0% | 25% | £520 | £650 |
Areas covered
- BS8
Address
Purple Frog Property Ltd
134 Whiteladies Road, Bristol, Avon
BS8 2RS
0117 370 3330
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Purple Frog Property Ltd Branches (View All 3)
One of the worst agents ...
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1 Star Review
By : 'Tyler'
Services : Letting( As a Tenant )
Rent PCM : £650
Would you recommend ? : No
Postcode : BS1
30 Sept 2021
People found this helpful1
One of the worst agents i've dealt with I have rented many times from verious agencies in the last 10 years, and purple frog have been by far the worst of the bunch. Deposits are entirely unsafe with these people, you will not recieved the whole amount back regardless of the steps you... Read Full Review
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Purple Frog is a gaggle of ...
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1 Star Review
By : 'E'
Services : Letting( As a Tenant )
Rent PCM : £520
Would you recommend ? : No
Postcode : BS7
5 Jul 2021
People found this helpful1
Purple Frog is a gaggle of money-grabbers and swindlers who wouldn't know a breach of contract if it knocked over their fence and then their letting agency didn't fix it for 6+ months. In fact, as of time of writing it still isn't fixed. When we moved in the house was disgusting,... Read Full Review
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the property is a nightmareno ...
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1 Star Review
By : 'Chi'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : BS1
2 Sept 2020
People found this helpful1
the property is a nightmare no hot water broken washing machine broken kitchen table ( no one fix it for 4 months) and the staffs are terrible as well I have paid the full rent already and they suddenly increased the price and ask me for more money. What is wrong with these... Read Full Review
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Students be warned of this ...
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1 Star Review
By : 'Emma'
Services : Letting( As a Tenant )
Rent PCM : £584
Would you recommend ? : No
Postcode : BS8
12 Aug 2020
People found this helpful4
Students be warned of this agency! Nothing is ever simple with Purple Frog. In fact, every time I contacted them (even for something considered simple) problems arose due to the staff not being responsive or not bothering to sort things out properly. The communication across the management team ... Read Full Review
Comments (0)Was this helpful?:
Absolutely ...
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1 Star Review
By : 'Megan'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : BS34
30 Mar 2020
People found this helpful0
I am extremely disappointed with purple frog as a company. My problem I had with them started in July when I realised I wasn’t going to be a student any longer. After contacting Bristol council they informed me that it was up to purple frog to sort the direct debit payments. I then... Read Full Review
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UNACCEPTABLE ...
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1 Star Review
By : 'G'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : CF10
2 Nov 2018
People found this helpful0
when we check out they try to find way how to take money from our deposit. They finally charged us 230 pounds just for cleaning!... Read Full Review
Comments (1)Was this helpful?:
By : James Mason
2 Nov 2018Dear G Sorry to hear you are disappointed by our deposits process. Before the end of their tenancies, we give tenants lots of information about how to avoid unnecessary charges. We also give...
Hands down one of the most ...
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1 Star Review
By : 'Tom'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : BS7
26 Oct 2016
People found this helpful4
Hands down one of the most frustrating and unprofessional companies I've ever dealt with. They will blatantly lie to your face in an attempt to prize money from you. A couple of the staff can be helpful at times, but for the most part the very young team are dishonest, unprofessional, and... Read Full Review
Comments (2)Was this helpful?:
By : James Mason
10 Oct 2016Hi Tom Sorry to hear that your experience with Purple Frog has been so frustrating. We aim to make life as simple as possible for our tenants, so I'm bitterly disappointed to hear that we've...
Purple frog are one of the ...
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1 Star Review
By : 'pete'
Services : Letting( As a Tenant )
Rent PCM : £600
Would you recommend ? : No
Postcode : BS26
1 Dec 2014
People found this helpful3
Purple frog are one of the most devious thieving con artists u will find out their do not go any where near them if you want deposit stolen and nothing fixed when broken and the boss is an arrogant peice of work all in all absolute joke house of 5 not one even got a penny back no lists of any... Read Full Review
Comments (1)Was this helpful?:
By : Greg - Purple Frog
26 Jan 2015Hi Pete. We have recently come across your review online and wanted to address it in further detail with you. Having looked at the information you have supplied, we do not have a property in BS26,...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
In the first instance we ask that you contact: Shaun Phillips (0117 370 3330, Shaun.Phillips@purplefrogproperty.com)
In the event that you are not happy with the response you have received from our branch managers or it is not appropriate to put your complaint directly to them, please forward your complaint to Patrick Garratt. Please mark any correspondence as private and include any complaint you have previously forwarded; you can contact Patrick as below:
Patrick@purplefrogproperty.com, 07817 793 828, The Innovation Centre, 1 Devon Way, Birmingham, B31 2TS.
Last updated at 11/25/2016, 7:46:09 AM by allAgents
