I hate to make complaints, I never do because its easy to criticise and often it doesn't get you anywhere. I am passionate to write this one though because I have never had a more stressful experience with any other company ever in my life. It's a shame - because my contact with the company is a nice person, they are just doing their job and they are unlucky that they have to carry out unprofessional and mercenary 'procedures'. The problems in this company are at the top of the hierarchy, their strategy is solely focused on money, I'm pretty sure our wellbeing, isn't even considered. The first week living in the rented house one year ago was at the height of winter and our boiler was not even working when we arrived and we were left literally shivering. I don't want to bore you about how the microwave provided had previously been repaired with a metal screw on the inside so we could watch as sparks flew at our food, or how it took about 5 months to replace it. I wont go into how we were threatened of being evicted just because half way through the tenancy we properly organised a replacement tenant who was on exactly the same wage as the one who left, yet it took a HUGE amount of stress and time to sort out all of that. And we are people Ocean, that means that we might have problems, we might have family problems, we might be busy focusing on our career, we might be trying to deal with IMPORTANT life problems, so please why do you treat us like statistics for your benefit, which in turn creates unnecessary unimportant problems for us. These are your problems, make procedures that take human beings into account and are designed for us to have a pleasant, simple, experience. Others companies do it, so why can't you? Before I got the house I was actually warned by a friend that "Ocean are bad stay away" but I thought I'd give them a chance. He told me "they have too many properties to look after". That would make perfect sense, they are so obsessed with money and more money and making some more money that they are struggling to successfully manage individual tenants. This week I learnt another of Oceans procedures. It goes: "If we owe money to someone, and we accidentally pay the wrong person, then the person we owe money to should suffer for our mistake, they will have to wait until we have recovered the funds from the wrong payment. They have to pay for our mistake, even if they are on minimum wage and actually that wrong payment was food to this person, then we will deprive them, because the most important thing is us and our money and that the pile is grown to all it can be. We are greedy greedy people. We are the problem with this world." The top of Ocean, you screwed it up, you truly screwed it up, and managers you are putting up with this because it benefits your lives, look at yourselves and look again at tenants and realise that your way of business is actually having a very negative effect on them. I doubt you will care. But maybe I can save a prospective tenant: Unless you can afford to waste money and want an unnecessarily stressful experience, don't choose Ocean. The front of house staff are nice and I'm sure good people, but they are being prodded by devils and their sticks.