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East Dulwich, London SE22
3.9/5, 15 Reviews
58% Recommended
33% sales valuation accuracy
67% letting valuation accuracy
75% sales fee satisfaction
60% letting fee satisfaction
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"Take the 'nots' out of the..."
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1 Star Review
By : 'M'
Services :
Rent PCM : £2
Would you recommend ? : No
Postcode : SE23
6 Nov 2014
People found this helpful2
Take the 'nots' out of the letting-manager's (Shoe-Horn P) smarm and the truth is plain to see, as liars often spell out the truth when they deny something in this way: "WE DO (not) TRY TO SHOE-HORN THE TYPE OF TENANTS INTO A PROPERTY WHICH WE KNOW THE OWNER IS NOT KEEN ON BY CONCEALING INFORMATION JUST TO PUSH A DEAL THROUGH. THAT IS JUST (not) HOW WE WORK " What Happened: I emphasised from the start to KFH East Dulwich that one of the solid requirements we had was that the property NOT be let to people likely to be noisy at night - over young people, and obviously those working at night coming in in the early hours - as the walls are pretty thin and it's a very quiet neighbourhood. Clearly a family was our 1st choice but next we'd consider sharers, not too young and clearly not night workers. I was keenly assured by F at KFH East Dulwich that the group of proposed tenants she had found included a teacher, a shop manager and ... she wasn't sure about the others. "Ok" I naively thought and I came back to London from Devon to make final preparations in the property. I met 2 of them at the property, a shop manager and a younger person working in a pub. Though it wasn't ideal I thought: "Well, she seems nice, so does he, and the balance of the teacher (not present) and other person (not found yet) would make it all fine". It was late afternoon the day before tenants were due to arrive when F at KFH finally responded to my request for details of who would actually be moving in. Details: 2 of the 4 tenants work in pubs, so regular late night returns home were guaranteed; 3 of the 4 are 25 or under (with the shop manager 30). The teacher had apparently dropped out." Feck! I called to ask what happened and to say that, unfortunately for the prospective tenants and for us, we couldn't go ahead, as the group's make-up goes fully against a key requirement we had stated repeatedly at the start. Why didn't she tell me? Why did she hide the clear mismatch? (Money perhaps?) She had kept the changed details of the tenants from us. But still she denied the bleedin obvious: it's a huge mismatch which she wanted to push through to win the deal! Obviously the lead tenant, who I'd shared contact details with, is upset and angry, and blames me entirely, angrily calling me ageist etc. All at KFH - the head of lettings and 2 underlings - jump on that bandwagon. They refuse to accept that they misinformed me despite email evidence they did, and keep blaming me for 'changing my mind' and being 'discriminatory!' But I had specified right from the start - and it being my property I had every right to - I didn't want noisy night people; so, making necessary generalisations, better not to have too young folks and certainly not night-workers. Fully aware of that greatly emphasised requirement, they didn't disclose the change in tenants until it was so late that it made a huge very upsetting drama for everyone (except for them of course - the only ones unaffected). And rather than apologise for hiding information from me, they point the finger at me on the back of the negatively affected upset lead tenant calling me 'discriminatory' - what a totally careless, selfish manager and team. They created this huge problem by doing exactly what the letting manager P ('shoe-horn P') smarmily said they didn't do: "WE DO (not) TRY TO SHOE-HORN THE TYPE OF TENANTS INTO A PROPERTY WHICH WE KNOW THE OWNER IS NOT KEEN ON BY CONCEALING INFORMATION JUST TO PUSH A DEAL THROUGH. THAT IS JUST (not) HOW WE WORK "
What agent could do to change your mind?
They could have been honest, told us about the change in tenants and the tenants\' night work and ages. Instead they kept their eyes only on the money, creating a huge painful drama for several people, for which they deny any responsibility. Truly disgusting; perhaps illegal, certainly totally immoral.
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 33.00% | 75% | £550,000 | £1,500,000 |
| Lettings | 67% | 60% | £1,075 | £1,075 |
Areas covered
- SE22, SE5
Address
Kinleigh Folkard & Hayward
107-109 Lordship Lane, London, Greater London
SE22 8HU
020 8299 8800
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Kinleigh Folkard & Hayward Branches (View All 71)
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5 Star Review
By : 'Maya'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : Yes
Postcode : SW4
5 Apr 2025
People found this helpful
All the staff at KFH East Dulwich were incredibly welcoming and responsive. Even though I didn’t end up renting a property through them, they were professional, friendly, and always quick to respond to any questions. Great customer service from start to... Read Full Review
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outstanding ...
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5 Star Review
By : 'Bella'
Services : Sales( As a Buyer )
Would you recommend ? : No
25 Mar 2025
People found this helpful
would highly recommend Paul Bent and the sales team in East Dulwich, amazing service, could not have asked anything... Read Full Review
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Efficient service from start ...
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5 Star Review
By : 'Kelly'
Services : Sales( As a Vendor )
Sold price : £700
Would you recommend ? : Yes
Postcode : SE22
24 Mar 2025
People found this helpful
Efficient service from start to finish.. Great friendly warm team always welcoming both face to face & at the end of the phone. Proactive in getting the job done and keeping clients up to date with the process. Would definitely use these guys again …. Well done KFH East... Read Full Review
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My fiancé and I worked with ...
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5 Star Review
By : 'Tosin'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : SE22
5 Sept 2023
People found this helpful0
My fiancé and I worked with Jamie Neicho who was helping us find our first home in Dulwich. Jamie is a very honest and transparent agent who has great knowledge of the area and his job. We did not end up going for the property Jamie showed us as we found another which suited us more, however,... Read Full Review
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We just completed on our ...
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4 Star Review
By : 'Enida'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SE22
16 Aug 2021
People found this helpful0
We just completed on our property in ED - Julia Raynolds was our assigned estate agent. Julia was wonderful, very patient, professional, handled comms with the buyer and their solicitor very swiftly, pushed when necessary and was lovely to work with. I've given 4 stars as i would have liked... Read Full Review
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Jenny Gray ...
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5 Star Review
By : 'Mr'
Services : Letting( As a Owner )
Rent PCM : £1075
Would you recommend ? : Yes
Postcode : SE23
13 Aug 2021
People found this helpful0
During the past month I have been in close communication with Jenny Gray. I think KFH should be very proud of her in the way she represents the company. There were several issues that she helped me resolve during the re- letting of our 1 Bedroom flat & during this time she was always very... Read Full Review
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Thanks ...
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4 Star Review
By : 'Damian'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : SE22
9 Jun 2021
People found this helpful0
My house purchase wasn't straightforward for various reasons but Stephen at KFH kept it on the road when it was looking like it might fall through. I'm very grateful to him, especially as having settled in and got over the trauma of all the difficulties I absolutely love the house. I... Read Full Review
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Kyley was brilliant ...
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5 Star Review
By : 'Beck'
Services : Sales( As a Buyer )
Sold price : £550000
Would you recommend ? : No
Postcode : SE22
6 Jun 2021
People found this helpful0
Kyley was brilliant throughout the whole process. She was helpful, available, supportive and above all has a great sense of humour and gets to know your needs quickly. Made a stressful situation a whole lot easier! Totally... Read Full Review
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Professionalism from Elliot ...
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5 Star Review
By : 'Luis'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE23
2 Jun 2021
People found this helpful0
Thanks to Elliot all our issues renting the property have been sorted thanks to his professionalism and empathy towards our selves. Luis... Read Full Review
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it was an allright experience ...
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2 Star Review
By : 'tom'
Services : Sales( As a Vendor )
Sold price : £1500000
Would you recommend ? : No
Postcode : SE21
23 Feb 2021
People found this helpful0
it was an allright experience with this agent to sell our house, they are pricey, in hindsight should have shopped around, some of the staff are rude but some are friendly, other high street agents provide a more personal experience, all in all it took them a while to sell our... Read Full Review
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Im very thankful to have ...
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5 Star Review
By : 'Carlos'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE21
29 Jul 2020
People found this helpful0
Im very thankful to have found this agency because of what they did to help me and my wife find a home in such short notice and a very bug thanks you especially to Zac Green because he was a professional in everything he did clearly standing out from the rest doing everything he could to help us.... Read Full Review
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Hassle free ...
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5 Star Review
By : 'Patricia'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE21
10 May 2018
People found this helpful0
I found Elliot very supportive and he totally understood my rental requirements. He was extremely pleasant and polite plus really helpful. I can't thank him... Read Full Review
Comments on Agent Fees
As expected
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Take the 'nots' out of the ...
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1 Star Review
By : 'M'
Services : Letting( As a Owner )
Rent PCM : £2
Would you recommend ? : No
Postcode : SE23
6 Nov 2014
People found this helpful2
Take the 'nots' out of the letting-manager's (Shoe-Horn P) smarm and the truth is plain to see, as liars often spell out the truth when they deny something in this way: "WE DO (not) TRY TO SHOE-HORN THE TYPE OF TENANTS INTO A PROPERTY WHICH WE KNOW THE OWNER IS NOT KEEN ON BY CONCEALING... Read Full Review
What agent could do to change your mind?
They could have been honest, told us about the change in tenants and the tenants\' night work and ages. Instead they kept their eyes only on the money, creating a huge painful drama for several people, for which they deny any responsibility. Truly disgusting; perhaps illegal, certainly totally immoral.
Comments (0)Was this helpful?:
House was filthy when we ...
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1 Star Review
By : 'Kirsty'
Services : Letting( As a Tenant )
Would you recommend ? : No
8 May 2012
People found this helpful6
House was filthy when we moved in - ex-tenants had trashed it & left loads of heavy furniture & urine soaked linen behind. House was actually properly cleaned 3 days later after 10+ phone calls, being spoken to very rudely by the staff & us having to tip all the old dirty furniture into ... Read Full Review
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We are currently dealing with ...
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1 Star Review
By : 'Avoid'
Services : Letting( As a Tenant )
Would you recommend ? : No
13 Mar 2012
People found this helpful7
We are currently dealing with KFH as a tenant, and are having the worst experience ever. The staffs are rude and arrogant, the administrator is a mess and had we not been pro active in chasing them up for documents and procedures we would still be waiting for our contracts. As soon as we had ... Read Full Review
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