THE WORST customer service I have ever received! During our time renting with Martin and Co we dealt with Saul, who from the word go was utterly terrible at his job and treating customers. To start, he rushed us into paying a deposit on the property we viewed and then convinced my girlfriend (who did the initial signing for the property) that we had to take out their contents insurance. It was not until I called Saul and asked him about this and told him I already had contents insurance with my provider and he rudely said that he had explained that to my girlfriend, which he did not. I then emailed Saul to ask for the following information: Please could you email me the following details so I can get my bills etc organised before the move? - Current gas supplier to the property - Current electricity supplier to the property - Current water supplier to the property Saul never even acknowledged my email and when I called him to ask about it denied receiving it. He has always spoke to us with a negative tone unless it was regarding us paying him or helping him out with something, he was the nicest person in the world when it was in his favour! The main problems we had though was when we were moving out of the property. We got confirmation from our landlord and from Martin and Co that we could leave contract early if we paid the £350.00 marketing fee, which we did. We did however ask that we have a 2 week period before the house goes on the market so that we could prepare for viewings etc. This agreement was not honoured by Saul and he had booked in viewings on the property for the day after. I called Saul and explained to him that we had all agreed that viewings would not be for another 2 weeks and he said he would cancel them for the next 2 days and wait until the 2 week period was over. The next day, whilst I was at home on my lunch break a women came round to view the property. She said that Saul had booked her in and told her that he would show her around. He did not call her to tell her the viewing had been cancelled. When I called him that day to tell him someone had arrived he claimed to have called her and left a voice mail. Which was a blatant lie as her phone did not ring nor a voice mail come through. Saul did not even follow up and check she received the message if he was telling the truth. I showed the women around that day to be courteous as she was very keen on the property. She was very impressed and went to Martin and Co straight afterwards and paid her deposit. Upon paying her deposit she did not hear from Martin and Co and tried contacting them numerous times. I then spoke to her and she said she had enough of waiting around and pulled out of the move. I then tried to contact Saul and every time I rang I was told he was 'in a meeting' or 'out of the office' or 'on the phone' and I left a message every time for him to call me back, which he NEVER did. I finally managed to get his mobile number and caught him off guard when he was driving and explained the situation with the potential new tenant. Saul then lied again saying he had chased her for weeks and she had not answered the phone to him etc. He then tried to say that if he did not find a tenant to move into the property by the time we moved out then we would be liable for paying the rent. I was astonished at his cheek and that fact he could not do his job properly in the first place yet tried to turn it around on me. I then told him about the agreement between me, him and the landlord regarding the early exit from contract and agreed date. He then again lied to me saying he had forgot about this discussion as he was driving at the time when he spoke to me. Which was not true, I did NOT speak to him in the first place, he spoke to the landlord and he was not driving, he was in his office. I hope Saul reads this and uses it to correct his attitude and treat people with more respect and courtesy. I will NEVER use Martin and Co again and I will not recommend it to anyone else. I will discourage people from dealing with Saul.