The UK's Largest Customer Review Website for the Property Industry
Crewe CW5, Crewe CW5
3.7/5, 10 Reviews
60% Recommended
86% sales valuation accuracy
100% letting valuation accuracy
75% sales fee satisfaction
75% letting fee satisfaction
Latest Reviews
A very happy landlady
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 86% | 75% | £0 | £0 |
| Lettings | 100% | 75% | £540 | £800 |
Address
Martin & Co
30 Hospital Street, Crewe, Cheshire
CW5 5RP
01270 611333
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Advertise on
- ?Relocation Agent Network
- ?National Homes Network
- ?Move With Us
- allAgents Portal
- ?OnTheMarket
- ?Rightmove
- ?Zoopla
Social Media
Rankings
Latest Properties
No Property Found
No Property Found
Martin & Co Branches (View All 220)
I've been with ...
Share On : 
5 Star Review
By : 'Eva'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : CW1
29 Mar 2023
People found this helpful0
I've been with Martin&Co about 6 months now. Since that time I had few issues in property that have been solved very fast. The communication is great and fast. I am very happy with the estate agent! Thanks Maria for the fast resolution of my... Read Full Review
Comments (0)
Was this helpful?:
Eva said about Martin & Co
Services : Letting( As a Tenant )Date: 29th Mar 2023
I've been with Martin&Co about 6 months now. Since that time I had few issues in property that have been solved very fast. The communication is great and fast. I am very happy with the estate agent! Thanks Maria for the fast resolution of my issues.
The UK's Largest Customer Review Website for the Property Industry
Very ...
Share On :
5 Star Review
By : 'Liz'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : CW5
6 Dec 2018
People found this helpful0
We are new LandLords, and needed much advice. From our initial phone call to a lovely pleasant young lady Jessica, who very quickly did the legwork, very efficiently and enthusiastically . She then passed it all over to Toby in Nantwich. Within one week we had a tenant into our property. They ... Read Full Review
Comments (0)Was this helpful?:
Liz and Ralph said about Martin & Co
Services : Letting( As a Owner )Date: 6th Dec 2018
We are new LandLords, and needed much advice. From our initial phone call to a lovely pleasant young lady Jessica, who very quickly did the legwork, very efficiently and enthusiastically . She then passed it all over to Toby in Nantwich. Within one week we had a tenant into our property. They have made the process as hassle free as possible, and we can't thank them enough. Would definitely recommend them.
The UK's Largest Customer Review Website for the Property Industry
Very ...
Share On :
4 Star Review
By : 'Emma'
Services : Letting( As a Tenant )
Rent PCM : £575
Would you recommend ? : No
Postcode : CW1
18 May 2018
People found this helpful0
Just a little review to say how helpful Jessica and Gina was helping us with our problems and house situation in April this year. Also we had a few problems which have been rectified as soon as they could. Also Brenda in property management very efficient and helpful on her visit. Thank... Read Full Review
Comments on Agent Fees
The fees are pricey but they are everywhere else too. They made sure that we would be successful before asking us to make a payment after we were stung at another letting agency
Comments (0)Just a little review to say how helpful Jessica and Gina was helping us with our problems and house situation in April this year.
Was this helpful?:
Emma Vyse said about Martin & Co
Services : Letting( As a Tenant )Date: 17th May 2018
Just a little review to say how helpful Jessica and Gina was helping us with our problems and house situation in April this year.
Also we had a few problems which have been rectified as soon as they could. Also Brenda in property management very efficient and helpful on her visit.
Thank you
The UK's Largest Customer Review Website for the Property Industry
diamond ...
Share On :
5 Star Review
By : 'hayley'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : CW1
25 Apr 2018
People found this helpful0
great assest to your company service with a smile thanks for all your help dan wish you all the best... Read Full Review
Comments (0)Was this helpful?:
hayley said about Martin & Co
Services : Letting( As a Tenant )Date: 24th Apr 2018
great assest to your company service with a smile thanks for all your help dan wish you all the best !!
The UK's Largest Customer Review Website for the Property Industry
Worst experience I have ever ...
Share On :
1 Star Review
By : 'Angrytenant'
Services : Letting( As a Tenant )
Rent PCM : £540
Would you recommend ? : No
Postcode : CW5
29 Nov 2017
People found this helpful3
Worst experience I have ever had dealing with this company. The staff have no customer service skills and regularly lie or just ignore you. When you do speak to them they are just rude with no empathy. Unwilling to take any responsibility for anything. Avoid at all... Read Full Review
Comments on Agent Fees
In line with everyone else
Comments (0)Worst experience I have ever had dealing with this company. The staff have no customer service skills and regularly lie or just ignore you. When you do speak to them they are just rude with no empathy. Unwilling to take any responsibility for anything.
Was this helpful?:
Angrytenant said about Martin & Co
Services : Letting( As a Tenant )Date: 29th Nov 2017
Worst experience I have ever had dealing with this company. The staff have no customer service skills and regularly lie or just ignore you. When you do speak to them they are just rude with no empathy. Unwilling to take any responsibility for anything.
Avoid at all costs
The UK's Largest Customer Review Website for the Property Industry
A huge thank you to Dan for ...
Share On :
5 Star Review
By : 'A'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : CW1
9 Nov 2017
People found this helpful0
A huge thank you to Dan for all of his help. We had a very difficult situation where are tenants were sub letting and not responding to any correspondence that was sent. Thanks to Dan the tenants have now vacated the property. Dan gathered all the evidence needed, and professionally put together a... Read Full Review
Comments on Agent Fees
Worth every penny
Comments (0)Was this helpful?:
A very happy landlady said about Martin & Co
Services : Letting( As a Owner )Date: 9th Nov 2017
A huge thank you to Dan for all of his help. We had a very difficult situation where are tenants were sub letting and not responding to any correspondence that was sent. Thanks to Dan the tenants have now vacated the property. Dan gathered all the evidence needed, and professionally put together a pdf report. Not only did he arrange everything from inspections, communication and serving a section 21 he also arranged repairs for our property which were finished in 48 hours!! It was back on the market and re let within one week.
The UK's Largest Customer Review Website for the Property Industry
Excellent, efficient and ...
Share On :
5 Star Review
By : 'Ruth'
Services : Letting( As a Owner )
Rent PCM : £625
Would you recommend ? : Yes
Postcode : CW3
16 Aug 2017
People found this helpful0
Excellent, efficient and helpful service. Quick to deal with any issues in a way that suits both landlords and tenants. As a landlord I would recommend Martin & Co as a letting... Read Full Review
Comments on Agent Fees
Fees are in my opinion fair
Comments (0)Was this helpful?:
Ruth said about Martin & Co
Services : Letting( As a Owner )Date: 15th Aug 2017
Excellent, efficient and helpful service. Quick to deal with any issues in a way that suits both landlords and tenants. As a landlord I would recommend Martin & Co as a letting agency.
The UK's Largest Customer Review Website for the Property Industry
THE WORST customer service I ...
Share On :
1 Star Review
By : 'AngryTenant1'
Services : Letting( As a Tenant )
Rent PCM : £750
Would you recommend ? : No
Postcode : CW5
31 Oct 2014
People found this helpful5
THE WORST customer service I have ever received! During our time renting with Martin and Co we dealt with Saul, who from the word go was utterly terrible at his job and treating customers. To start, he rushed us into paying a deposit on the property we viewed and then convinced my girlfriend ... Read Full Review
What agent could do to change your mind?
- Stop lying - Take phone calls - Return missed calls and messages - Don\'t patronise people - Don\'t be two faced and try be best mates when something is in your favour - Go out of your way to help tenants and provide good customer service
Comments on Agent Fees
The rent fee was Ok for the property but the agency fees were too high
Comments (0)THE WORST customer service I have ever received!
Was this helpful?:
AngryTenant1 said about Martin & Co
Services : Letting( As a Tenant )Date: 31st Oct 2014
THE WORST customer service I have ever received!
During our time renting with Martin and Co we dealt with Saul, who from the word go was utterly terrible at his job and treating customers.
To start, he rushed us into paying a deposit on the property we viewed and then convinced my girlfriend (who did the initial signing for the property) that we had to take out their contents insurance.
It was not until I called Saul and asked him about this and told him I already had contents insurance with my provider and he rudely said that he had explained that to my girlfriend, which he did not.
I then emailed Saul to ask for the following information:
Please could you email me the following details so I can get my bills etc organised before the move?
- Current gas supplier to the property
- Current electricity supplier to the property
- Current water supplier to the property
Saul never even acknowledged my email and when I called him to ask about it denied receiving it.
He has always spoke to us with a negative tone unless it was regarding us paying him or helping him out with something, he was the nicest person in the world when it was in his favour!
The main problems we had though was when we were moving out of the property. We got confirmation from our landlord and from Martin and Co that we could leave contract early if we paid the £350.00 marketing fee, which we did.
We did however ask that we have a 2 week period before the house goes on the market so that we could prepare for viewings etc. This agreement was not honoured by Saul and he had booked in viewings on the property for the day after.
I called Saul and explained to him that we had all agreed that viewings would not be for another 2 weeks and he said he would cancel them for the next 2 days and wait until the 2 week period was over.
The next day, whilst I was at home on my lunch break a women came round to view the property. She said that Saul had booked her in and told her that he would show her around. He did not call her to tell her the viewing had been cancelled.
When I called him that day to tell him someone had arrived he claimed to have called her and left a voice mail. Which was a blatant lie as her phone did not ring nor a voice mail come through. Saul did not even follow up and check she received the message if he was telling the truth.
I showed the women around that day to be courteous as she was very keen on the property. She was very impressed and went to Martin and Co straight afterwards and paid her deposit.
Upon paying her deposit she did not hear from Martin and Co and tried contacting them numerous times.
I then spoke to her and she said she had enough of waiting around and pulled out of the move.
I then tried to contact Saul and every time I rang I was told he was 'in a meeting' or 'out of the office' or 'on the phone' and I left a message every time for him to call me back, which he NEVER did. I finally managed to get his mobile number and caught him off guard when he was driving and explained the situation with the potential new tenant.
Saul then lied again saying he had chased her for weeks and she had not answered the phone to him etc. He then tried to say that if he did not find a tenant to move into the property by the time we moved out then we would be liable for paying the rent.
I was astonished at his cheek and that fact he could not do his job properly in the first place yet tried to turn it around on me.
I then told him about the agreement between me, him and the landlord regarding the early exit from contract and agreed date. He then again lied to me saying he had forgot about this discussion as he was driving at the time when he spoke to me. Which was not true, I did NOT speak to him in the first place, he spoke to the landlord and he was not driving, he was in his office.
I hope Saul reads this and uses it to correct his attitude and treat people with more respect and courtesy.
I will NEVER use Martin and Co again and I will not recommend it to anyone else. I will discourage people from dealing with Saul.
The UK's Largest Customer Review Website for the Property Industry
excellent service, found a ...
Share On :
5 Star Review
By : 'KSmith'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : CW5
18 Oct 2013
People found this helpful1
excellent service, found a tenant exceptionally quickly who has been as good as gold through out. Far better than my experience with other agents in the... Read Full Review
Comments (0)Was this helpful?:
KSmith said about Martin & Co
Services : Letting( As a Owner )Date: 18th Oct 2013
excellent service, found a tenant exceptionally quickly who has been as good as gold through out. Far better than my experience with other agents in the town
The UK's Largest Customer Review Website for the Property Industry
We gave Martin and co 8 weeks ...
Share On :
1 Star Review
By : 'Matthew'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : CW5
2 Aug 2013
People found this helpful5
We gave Martin and co 8 weeks notice of our intention not to renew. Our landlady then informed them of the instruction to re-advertise. However, we repeatedly asked them by email to keep us informed of the arrangements and likely dates the viewings would start so we could make sure the place was... Read Full Review
What agent could do to change your mind?
More considerate and communicative where appropriate. I.E where the tenants are being as helpful as possible, return the favour. Apologise when they have made a mistake.
Comments (1)We gave Martin and co 8 weeks notice of our intention not to renew. Our landlady then informed them of the instruction to re-advertise. However, we repeatedly asked them by email to keep us informed of the arrangements and likely dates the viewings would start so we could make sure the place was tidy. To help attract tenants and because we wanted it to look nice, as you do. They gave us 48 hours notice and said they would let themselves in. If there was 4 weeks left until renew date I'd understand, but there were 8. When I said they had been poor in communication and inconsiderate they replied without a single apology and just said it was the land lady's fault. They also lied about the 48 hours notice and said they had given us plenty of time. I replied and received an apology from Mark Bowler, a director at the company / branch. I accepted and said all I wanted was some consideration and respect that we were trying to be accommodating and communicative and that's what we would like in return.
Was this helpful?:
Matthew Stockford said about Martin & Co
Services : Letting( As a Tenant )Date: 1st Aug 2013
We gave Martin and co 8 weeks notice of our intention not to renew. Our landlady then informed them of the instruction to re-advertise. However, we repeatedly asked them by email to keep us informed of the arrangements and likely dates the viewings would start so we could make sure the place was tidy. To help attract tenants and because we wanted it to look nice, as you do. They gave us 48 hours notice and said they would let themselves in. If there was 4 weeks left until renew date I'd understand, but there were 8. When I said they had been poor in communication and inconsiderate they replied without a single apology and just said it was the land lady's fault. They also lied about the 48 hours notice and said they had given us plenty of time. I replied and received an apology from Mark Bowler, a director at the company / branch. I accepted and said all I wanted was some consideration and respect that we were trying to be accommodating and communicative and that's what we would like in return.
But then, the final straw was the advert they posted on the net, completely wrong, so wrong it was comical, saying it was detached when it was a mid terrace,unfurnished when it wasn't and no parking when there is a drive for 3 cars. But from our point of view the worst thing was they put the available date as 4 days earlier than it was, when we would still be living there! I very politely let them know this via email, and 3 days later I have received no reply so I check the website and they have changed it. No apology, nothing.
On top of that, the staff don't seem to know what they are doing in the branch, they take days to reply to emails, their terms are incredibly harsh and borderline theft (they take 10% of your monthly rent if you accidentally pay them an extra payment after your contract expires just to refund it, how horrible is that!?).
But worst of all, they simply do not care. They take your money, as much as they possibly can and offer you nothing in return.
I will never use Martin and Co again.
The UK's Largest Customer Review Website for the Property Industry
By : Clonty
28 Nov 2013I hear the same comments from so many people. I don't know why anyone uses...
1 - 10 of 10 items
No Staff Registered
NaN - NaN of items
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Last updated at 11/30/2, 12:00:00 AM by allAgents
