The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

3.1/5, 7 Reviews
57% Recommended
0% sales valuation accuracy
0% letting valuation accuracy
0% sales fee satisfaction
0% letting fee satisfaction
By : 'am'
Services : Letting(I am a Tenant)
Would you recommend ? : No
[[EDIT ORIGINAL START]] I am very upset with this Estate agent. We saw a property through this agent on Saturday in Welwyn Garden City. Liked the property and gave the holding deposit and credit referencing fee right away. The lady came back to me on Monday telling us that the landlord has rented out the property through another agent. And now its been more then 2 weeks and I still have not got my holding money and referencing fee back. This is total fraud. Never go to this estate agent please. [[EDIT ORIGINAL END]] I am very upset with this Estate agent. We saw a property through this agent on Saturday in Welwyn Garden City. Liked the property and gave the holding deposit and credit referencing fee right away. The lady came back to me on Monday telling us that the landlord has rented out the property through another agent. And now its been more then 2 weeks and I still have not got my holding money and referencing fee back. Never go to this estate agent please.
By : David @ Suburbia
3 Jun 2011These comments are sadly untrue. I agree that this person did reserve a property through us on Saturday 21st May. Several messages were left for the landlord on the Saturday. The landlord returned our calls on the following Monday 23rd to inform us that another agent had also taken a holding deposit that Saturday The landlord requested a reference race, sadly not uncommon in these situations. This is where the first applicant with an acceptable reference gets the property. The obvious risk is you may not get the property but you will still have spent your reference/admin fees with nothing to show for it. This person was advised not enter into this race. A full refund was offered and their bank account details were requested. We finally received these details on Thursday afternoon and the refund was sent from our bank at 9.36am Saturday. Less than 48 hours after receiving the bank details, so we are hardly dragging our feet.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 0% | £0 | £0 |
| Lettings | 0% | 0% | £0 | £0 |
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 2 | 3 | 2 | 0 | 0 | 0 | 0 | 0 |
Suburbia
37 Church Street, Hatfield, Hertfordshire
AL9 5AS
01707 268782
By : 'MsHattie'
Branch : Hatfield, 37 Church Street
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : AL10
Awful Estate Agents The worst customer service every. Arrogant and rude would not recommend to anyone. There are plenty of agents that offer a good service....and if you are looking for a reliable agent then stay away from these ... Read Full Review
By : 'Ben'
Branch : Hatfield, 37 Church Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Best agent I have ever dealt with. Because of my job I travel a lot and I have had to deal with many many agents and not one was as good as suburbia. Thank ... Read Full Review
By : 'Mrs'
Branch : Hatfield, 37 Church Street
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Very good, always kept me informed and found me a great buyer. Thnak ... Read Full Review
By : 'Rita'
Branch : Hatfield, 37 Church Street
Services : Sales (As a Vendor)
Would you recommend ? : Yes
The agent was always very helpful and kept me update with the sale of my property, any queries I had were deAlt with quickly and efficiently. I would defiantly use suburbia again to sell another ... Read Full Review

By : 'Bob'
Branch : Hatfield, 37 Church Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
I found the service i have recieved brilliant. Always helpful and nothing is too much bother. Any maintenace issues I have had have been dealt fast and with a minimal of ... Read Full Review
By : 'Jackie'
Branch : Hatfield, 37 Church Street
Services : Letting (As a Tenant)
Would you recommend ? : No
[[EDIT ORIGINAL START]] Hi all, Stay away from this estate agent, Jackie and David (MD), they are always lie about different stuff and try to take money first before doing anything in the name of 'taking property off the market', 'reference checks' etc. They dont have any accounts department ... Read Full Review
By : David @ Suburbia
3 Jun 2011These comments are sadly untrue. I agree that this person did reserve a property through us on Saturday 21st May. Several messages were left for the landlord on the Saturday. The landlord returned...
By : 'am'
Branch : Hatfield, 37 Church Street
Services : Letting (As a Tenant)
Would you recommend ? : No
[[EDIT ORIGINAL START]] I am very upset with this Estate agent. We saw a property through this agent on Saturday in Welwyn Garden City. Liked the property and gave the holding deposit and credit referencing fee right away. The lady came back to me on Monday telling us that the landlord has rented ... Read Full Review
By : David @ Suburbia
3 Jun 2011These comments are sadly untrue. I agree that this person did reserve a property through us on Saturday 21st May. Several messages were left for the landlord on the Saturday. The landlord returned...
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.