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Carterton, OX18
4.1/5, 10 Reviews
80% Recommended
0% letting valuation accuracy
50% letting fee satisfaction
"We used Chancellors when we..."
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1 Star Review
By : 'unsatisfied'
Services :
Rent PCM : £675
Would you recommend ? : No
Postcode : OX18
24 Jul 2014
People found this helpful1
We used Chancellors when we were looking for a property to rent in West Oxfordshire. At first they were very keen to get us signed to the property in which taking our money was the main priority, this was evident. When problems occurred during our stay Chancellors were hard to get hold of and when we eventually did get hold of them, we were told they would take a message and get someone to call us back. This usually wasn't until some two days later! They used obviously cheap cowboys to "fix" the issues we had. They were never properly fixed and their contractor's would wear their muddy shoes on the cream carpet (we had one issue with our shower and the contractor stood in the shower with his muddy shoes on and had the water flowing, he then proceeded to walk through the house!). We were never a specific day or time as to when the contractors would turn up. When the property was put on the market for sale the agents did not turn up at the property at all and we had to show the prospective tenants around, which we felt was completely unprofessional. When we confronted Chancellors about this issue they gave the excuse that there was traffic even though they are exactly 5 minutes drive from the property. VERY PROFESSIONAL! When we came to moving out we filled out all relevant paperwork as instructed and yet have not received any post at the address we provided and the new owner returned all our post to sender as they had not been given an address to forward it onto. There was nothing in writing as to how much the check out inventory would cost and it was deducted without notice or permission from our deposit, it would have been nice just to have been informed of this as we do understand that inventories have to be paid for. Eventually we bypassed Chancellors and went straight to the Landlord, in which the Landlord was very apologetic and said she had noticed the same issues with them herself. As this is the first bad review I have ever written I feel that this shows that the service we received from Chancellors was less than POOR!
What agent could do to change your mind?
provided a better service by actually being there and keeping to their word instead of making sorry excuses!
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By : Chancellors HQ
30 Jul 2014We are sorry to read you feel dissatisfied with elements of the service you have received from Chancellors. Communication is of paramount importance and we strive to respond to all communications on the day they are received, and I am sorry if you felt this did not always take place during your tenancy. We can confirm that all contractors we recommend to our landlords are suitably qualified to carry out the work requested of them and should always look to leave a property in a clean and tidy state. Due to prior bookings we are occasionally unable to attend every viewing we arrange on behalf of a vendor, but we should speak to the occupant of the property to specifically discuss if they would be happy to accompany any viewings in our absence. We are sometimes delayed en route to a viewing and we would always look to phone ahead and advise the attendees that we may be slightly delayed. We will be reviewing why these communications were not to your satisfaction in this case Neither Chancellors nor your landlord would be expected to send on any post that has been delivered to your old property; it would be your responsibility to either set up a mail redirect or liaise with the appropriate companies to provide them with the details of your new address. Details of your liability to pay for the check-out are in section 4 of your tenancy agreement you signed and are also contained in our Guide to Tenants; when you signed the offer declaration form at the start of your tenancy you also signed to confirm you had read this document.
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 0% | 50.00% | £675 | £675 |
Address
Chancellors
Black Bourton Road, Carterton, Oxfordshire
OX18 3DN
01993 841402
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Chancellors Branches (View All 54)
Steve Buchanan was really ...
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5 Star Review
By : 'Emma'
Services : Surveying
Would you recommend ? : Yes
Postcode : OX28
10 Jun 2022
People found this helpful0
Steve Buchanan was really helpful. Chancellors have shared the news of the Women's Tour that will be racing through Carterton tomorrow. It's great to see businesses supporting local events. Thanks a... Read Full Review
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I found Nick Prince very ...
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4 Star Review
By : 'Nick'
Services : Sales( As a Vendor )
Sold price : £230000
Would you recommend ? : Yes
Postcode : OXI
4 Aug 2014
People found this helpful0
I found Nick Prince very friendly and helpful in answering my question in relation to the sale. Also whenever I had to go into the office, the staff were always friendly. I will certainly use Chancellors again in the... Read Full Review
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I have got to know Valerie ...
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5 Star Review
By : 'Lisa'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : OX18
1 Aug 2014
People found this helpful0
I have got to know Valerie over the last few years as a result of visiting the office numerous times on a search for rental properties to purchase. Always friendly and welcoming. Answers lots of questions!! I have now purchased 2 properties with an interest in a third. Valerie has made the whole... Read Full Review
Comments on Agent Fees
As a buyer i am not familiar with agent\'s fees
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I found using Chancellors was ...
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5 Star Review
By : 'Karen'
Services : Letting( As a Tenant )
Rent PCM : £675
Would you recommend ? : Yes
Postcode : OX18
31 Jul 2014
People found this helpful0
I found using Chancellors was a very satisfactory experience. The staff were very professional, polite and helpful. No question I asked was ever too much trouble and they dealt with my queries with efficiency and professionalism. I would highly recommend Chancellors to... Read Full Review
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Valerie & Nick were very ...
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5 Star Review
By : 'Jack'
Services : Sales( As a Buyer )
Sold price : £335000
Would you recommend ? : Yes
Postcode : OX18
30 Jul 2014
People found this helpful0
Valerie & Nick were very professional throughout our purchase, we were kept up to date with any changes as the purchased progressed, had multiple viewings arranged with no issues and had any questions answered promptly and... Read Full Review
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My wife and I were first time ...
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5 Star Review
By : 'Mr'
Services : Sales( As a Buyer )
Sold price : £180000
Would you recommend ? : Yes
Postcode : OX18
30 Jul 2014
People found this helpful0
My wife and I were first time buyers so went to all of our local estate agents to ask if we could view properties in our price range and made as many appointments as we could, we were first let down by another local agent as they couldn't make a viewing we had booked then another said they had only ... Read Full Review
Comments on Agent Fees
No one likes fees but the agent really worked hard for them so I don\'t mind having to pay them if they do a good job. Had they not not this review would be very different
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Throughout the whole process ...
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5 Star Review
By : 'Hollie'
Services : Sales( As a Buyer )
Sold price : £135000
Would you recommend ? : Yes
Postcode : OX18
30 Jul 2014
People found this helpful0
Throughout the whole process the agent was very thorough and professional. All of my queries were answered promptly and the buying and subsequent selling of my property was extremely efficient. I would recommend this agent to anyone I know as it was a very smooth... Read Full Review
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They was all very friendly ...
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5 Star Review
By : 'Amanda'
Services : Sales( As a Vendor )
Sold price : £155000
Would you recommend ? : Yes
Postcode : OX18
30 Jul 2014
People found this helpful0
They was all very friendly and helpful thorough what can be a stressful process. Would definitely use them again. Property was sold very quickly! The team got in viewings pretty fast, the portfolio pictures of the property were amazing and really helped sell it! Kept me up to date, and all run ... Read Full Review
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We used Chancellors when we ...
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1 Star Review
By : 'unsatisfied'
Services : Letting( As a Tenant )
Rent PCM : £675
Would you recommend ? : No
Postcode : OX18
24 Jul 2014
People found this helpful1
We used Chancellors when we were looking for a property to rent in West Oxfordshire. At first they were very keen to get us signed to the property in which taking our money was the main priority, this was evident. When problems occurred during our stay Chancellors were hard to get hold of and... Read Full Review
What agent could do to change your mind?
provided a better service by actually being there and keeping to their word instead of making sorry excuses!
Comments (1)Was this helpful?:
By : Chancellors HQ
30 Jul 2014We are sorry to read you feel dissatisfied with elements of the service you have received from Chancellors. Communication is of paramount importance and we strive to respond to all communications...
Having had dealings with ...
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1 Star Review
By : 'ExtremelyUnimpressed'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : OX18
31 May 2013
People found this helpful2
Having had dealings with Chancellors as both a vendor and a buyer I am firmly of the opinion that they the WORST estate agent around, how they keep trading is beyond me. As a seller my house was on the market with them for 6mths last year, and right from the start they were a nightmare. They... Read Full Review
What agent could do to change your mind?
CLOSED DOWN!!!!!
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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