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Weybridge, KT13
1.8/5, 6 Reviews
17% Recommended
33% sales valuation accuracy
0% letting valuation accuracy
25% sales fee satisfaction
25% letting fee satisfaction
No Description Found
"Multiple errors on the lease..."
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1 Star Review
Shoeni
Hayley
By : 'Patrick'
Services :
Rent PCM : £1550
Would you recommend ? : No
Postcode : KT13
10 Sept 2014
People found this helpful0
Multiple errors on the lease agreement after requesting a simple extension to push the rent due date to the 29th of each month. No ability to negotiate an unfair, landlord heavy lease as after requesting a copy of the lease weeks in advance, only received it a few days before leaving the UK on a holiday and so bullied into accepting it unchanged if I didnt want to be homeless and lose the exorbitant fees and the deposit that I had already paid. Now told the lease is still wrong and I owe an extra days rent due to their miscalculation. Lease term started on the 25th, only able to move in on the 29th to find that the previous tenant hadnt moved out completely and there were numerous items noted in the check in report to be done but nothing had been done by the agent to correct anything. I was told they are only able to observe and notify and outsource everything. Passive aggressive email from the lettings manager and yet to receive an apology for their mistakes. Utter incompetence at every stage of the process. Stay away from them, especially if you are a prospective tenant and they are managing the property.
What agent could do to change your mind?
Negotiated the lease in an open, fair and reasonable way. Not delayed the release of the lease to myself to allow me to review despite multiple requests. Followed simple instructions and requests and check their work before releasing multiple incorrect versions of the lease for agreement. Once mistake in calculation identified, write a full apology and requesting politely that I agree the requested amendment. Ultimately pay the shortfall now due to the landlord through their incompetence and apologise for the harassment, threatening emails and bullying tactics.
Comments on Agent Fees
Above average, charged for production of the lease but did not accept any requested amendments so not sure what exactly I paid for other than simply populating a word document with addresses, dates and amounts which they didnt even manage to do correctly.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 33% | 25% | £0 | £0 |
| Lettings | 0% | 25% | £1,325 | £1,550 |
Address
John D Wood & Co
7 Baker Street, Weybridge, Surrey
KT13 8AF
01932 842323
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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John D Wood & Co Branches (View All 36)
Alice thank you! Fantastic ...
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5 Star Review
By : 'Louise'
Services : Letting( As a Tenant )
Rent PCM : £1325
Would you recommend ? : Yes
Postcode : KT13
20 May 2020
People found this helpful0
Alice thank you! Fantastic service above and beyond. We were really desperate to find a property as Covid began. Alice took videos and gave a thorough overview. She helped change the date at the last minute and kindly met us on our move in date. Best agent and service I have ever received! Thank ... Read Full Review
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Think before you ...
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1 Star Review
By : 'XF'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £1500
Would you recommend ? : No
Postcode : KT13
2 Mar 2020
People found this helpful1
Price agreed with Landlord, paperwork going through, financial checks done, provisional date of moving agreed. Told day before move that the Landlord has some “flags” about the financial references. Offered to pay 18k first year rent up front. JDW then came clean and said that... Read Full Review
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By far the worst agent I have ...
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1 Star Review
By : 'Anonymous'
Services : Letting( As a Tenant )
Rent PCM : £1400
Would you recommend ? : No
Postcode : KT13
12 Oct 2015
People found this helpful1
By far the worst agent I have ever rented through. We were deceived from the start by the agent who persuaded us to agree to a 6 month break clause as the landlord always wants a 6 month break clause and didn't know us as tenants. We told the agent that we were looking for at least 18 months as we... Read Full Review
What agent could do to change your mind?
There is nothing this agent can do. They are shocking in every way.
Comments on Agent Fees
Far too high
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Having had an offer accepted ...
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1 Star Review
By : 'Anonymous'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £1350
Would you recommend ? : No
Postcode : KT13
1 Feb 2015
People found this helpful1
Having had an offer accepted pending references and having dealt with friendly and helpful staff (James & Alexia) we then had the unfortunate experience of having to speak to the 'Lettings manager' Shoeni Oates. She was abrupt, rude, unprofessional and aggressive. This was in stark contrast to... Read Full Review
What agent could do to change your mind?
Fees are too high
Comments on Agent Fees
Fees are too high
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Multiple errors on the lease ...
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1 Star Review
By : 'Patrick'
Services : Letting( As a Tenant )
Rent PCM : £1550
Would you recommend ? : No
Postcode : KT13
10 Sept 2014
People found this helpful0
Multiple errors on the lease agreement after requesting a simple extension to push the rent due date to the 29th of each month. No ability to negotiate an unfair, landlord heavy lease as after requesting a copy of the lease weeks in advance, only received it a few days before leaving the UK on a... Read Full Review
What agent could do to change your mind?
Negotiated the lease in an open, fair and reasonable way. Not delayed the release of the lease to myself to allow me to review despite multiple requests. Followed simple instructions and requests and check their work before releasing multiple incorrect versions of the lease for agreement. Once mistake in calculation identified, write a full apology and requesting politely that I agree the requested amendment. Ultimately pay the shortfall now due to the landlord through their incompetence and apologise for the harassment, threatening emails and bullying tactics.
Comments on Agent Fees
Above average, charged for production of the lease but did not accept any requested amendments so not sure what exactly I paid for other than simply populating a word document with addresses, dates and amounts which they didnt even manage to do correctly.
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Very disappointed with ...
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2 Star Review
By : 'Shirley'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
13 Jun 2012
People found this helpful2
Very disappointed with service - Lack of communication and general interest in pursuing a sale - lots of viewings but totally unsuitable - unfriendly service and rather stuffy. Always got the impression they had bigger fish to fry! Would not use again or... Read Full Review
What agent could do to change your mind?
Better service More contact More approachable Less stuffy Generally work harder to sell and source suitable potential buyers
Comments (1)Was this helpful?:
By : John D Wood & Co.
27 Jun 2012Dear Shirley, I'm sorry to read of your bad experience. If you can send me more details about the agent and branch you were dealing with I'll try and get to the bottom of this for you. Yours,...
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