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Chertsey, KT16
2.7/5, 17 Reviews
41% Recommended
100% letting valuation accuracy
33% letting fee satisfaction
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"Hodders are the most..."
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1 Star Review
By : 'fogoAcido'
Services :
Rent PCM : £1300
Would you recommend ? : No
Postcode : KT16
24 Aug 2014
People found this helpful6
Hodders are the most conspicuous agent in the Chertsey area. Their billboards are everywhere. I rented two properties over 30 months with them and I hardly know where to start. Anyway, property number one: after complaining of the fact the landlord was still registered as living at the property -a debt collector's visit which required a long negotiation at the front door to persuade him we merely rented the property alerted me to that.I must say that the agent advised me to move as the landlord, 'was difficult'. We were then alerted to the fact that the landlord was claiming Jobseeker's Allowance at the address - discovered after being refused credit. This, we were told, was none of our business and we received notice to quit soon after. Hodders went on to sell the property so clearly the agent remained on friendly terms with the crook. Of course we should have changed agents but Hodders have a virtual monopoly in the area. We (foolishly) rented another property with them. Although we have no beef with the owners (who were absent, living abroad) we still had the same problem with our deposit, against which ludicrous claims were made. Hodders use an inventory company (Longcross) who are totally in league with them and make claims that take your breath away. At the second property the check in listed, 'Extensive scratching on the lounge floor (wood). When we left the check out stated exactly the same, and £100 was claimed due to our damage! More ridiculous than that, we were unable to find a professional carpet cleaner, as stipulated by contract, so I called Hodders to offer the cost of cleaning to be deducted from the deposit. Better than that, Hodders said, they could arrange a cleaner, which they did. Two Poles from a cleaning company came, washed the carpets, and we paid £100. Hodders then insisted that we pay £150 as the carpets hadn't been professionally cleaned. Despite numerous emails pointing out that the carpets had been cleaned by a company sent by Hodders themselves they insisted for weeks that wasn't so. I refused to accept the reduced offer of my deposit and eventually settled to lose £300 for supposedly not having the place professionally cleaned (it was thoroughly cleaned but I had no receipt to show a company had done it). What sticks in the craw is that the place had awful damp / water infiltration and Hodders knew this, both from us and previous tenants but did absolutely nothing about it. Rain water rain down the walls and meters of plaster were blackened, The house always had a musty spell and large areas of blackened plaster. When we gave notice to quit they sent in painters and decorators as they wanted to cover up the affected areas with filler and paint to sell the property. Not only was that highly dishonest to any prospective buyer, the sanding of the filler coated the entire house with a film of dust. Anyway, I have rambled on too much, but please believe me, this company is dishonest, entirely on the landlord's side since they want to either rent or sell, knowing the market is hot. The inventory company dances to Hodders' tune. Others may be the same but beware, they put money before any responsibility for their clients.
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Latest Reviews
Carrie Arrowsmith
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 100% | 33.00% | £1,100 | £1,500 |
Address
Hodders
15 Windsor Street, Chertsey, Surrey
KT16 8AY
01932 562321
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Hodders Branches (View All 4)
Amazing ...
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5 Star Review
By : 'Carrie'
Services : Sales( As a Vendor )
Sold price : £569950
Would you recommend ? : Yes
Postcode : KT16
25 Oct 2022
People found this helpful0
The staff at Hodders exceeded our expectations, they were so knowledgable and efficient and their can-do attitude really stood out. We received an offer within a week following a three month listing with another local agent and couldn’t believe it! We were regularly kept updated and... Read Full Review
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Incompetent Shambles, I ...
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1 Star Review
By : 'Liam'
Services : Letting( Admin )
Rent PCM : £1500
Would you recommend ? : No
Postcode : TW20
18 Jul 2022
People found this helpful0
Incompetent Shambles, I wouldn't let these people run a bath. My daughter found a third share for her Uni accommodation. This agent took so long and made so many errors that the new tenant had to find alternative housing. The agent sends Document after document after document, which is... Read Full Review
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Shockingly ...
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1 Star Review
By : 'Ruth'
Services : Sales( Prospective Vendor/Buyer )
Sold price : £599000
Would you recommend ? : No
Postcode : KT16
4 Jun 2021
People found this helpful3
I had a long telephone conversation last Friday, outlining what I was looking for and the fact I was relocating from the North of England. I got an email confirming a 3pm viewing time for the property in Chertsey. I drove for 5 hours to view this and other houses. I arrived early and phoned the... Read Full Review
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As a Landlord I have used ...
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5 Star Review
By : 'PAUL'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : TW20
24 Mar 2021
People found this helpful0
As a Landlord I have used Hodders Chertsey for some time. Aaron and Adam have always been most helpful and found good tenants. They always inform me when a viewing is going to take place which is very helpful. I always feel they have my best interests at heart... Read Full Review
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seamless... ...
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5 Star Review
By : 'JW'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : KT16
15 Jan 2021
People found this helpful0
Thank you to Nick and the team for a seamless process in selling our house, Nick also did a fantastic job getting us over the line on exchanging just before Christmas. Would highly... Read Full Review
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Highly recommended - I found ...
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5 Star Review
By : 'Jon'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : KT16
11 Aug 2020
People found this helpful0
Highly recommended - I found the service to go above and beyond from start to finish. Always thinking about what was best for me through the process and really greasing the wheels once the sale was made - despite major interruptions caused by the virus. I’m very grateful to Hodders and... Read Full Review
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Thank You to Claire & ...
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5 Star Review
By : 'Charlotte'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : KT16
17 Jun 2020
People found this helpful0
We cannot thank Matt and Claire enough for everything they have done for us during our house sale and purchase. We haven't had the easiest experience going through a house move during lockdown but both Matt and Claire where there for us every step of the way, from Matt securing us our dream... Read Full Review
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Our experience with ...
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5 Star Review
By : 'Vanda'
Services : Sales( As a Vendor )
Sold price : £215500
Would you recommend ? : Yes
Postcode : KT15
14 Apr 2020
People found this helpful0
All the staff were great and dealt with the sale of our property in a very professional and caring way. Thank you all. I will definitly recommend Hodders to... Read Full Review
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Not ...
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1 Star Review
By : 'Jay'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : KT16
14 Jan 2020
People found this helpful1
We made an offer on a house which was accepted. Then a week later we found the property is still on the market and Hodders called to let us know that someone else has put an offer in, which means we might need to increase our offer in order to secure the property. They explained that the offer was... Read Full Review
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By : Jon
11 Aug 2020My advice when you make an offer that is accepted is to confirm that it’s taken off the market which you then swiftly follow up with a survey to expedite the process. If you don’t do...
The worst agents I've ever ...
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1 Star Review
By : 'Chrisb'
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : KT22
31 Jan 2017
People found this helpful6
The worst agents I've ever used I was selling my late father in laws house which they seriously undervalued. The guy who I see is now the sales manager was aggressive to me on phone which in hindsight was great because I got another £40.000 and paid £ 2000 less in fees Only use these ... Read Full Review
Comments on Agent Fees
Very bad
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I was booked in to view a ...
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1 Star Review
By : 'KM'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : TW
23 Jan 2017
People found this helpful4
I was booked in to view a property and when I arrived (having travelled over an hour to get there) they did not have the keys. I said i would wait around in the area for a while for them to get the keys or rectify their mistake. They said they would call me, they did not call me, so i called them,... Read Full Review
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Shoddy dishonest estate ...
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1 Star Review
By : 'Chris'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : KT16
18 Jan 2017
People found this helpful5
Shoddy dishonest estate agents. If you have to deal with them to buy a property then watch your back for their dirty tactics. If you're thinking of selling then I'd recommend you go anywhere else. It appears most others on here have the same... Read Full Review
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By : Jane
24 Feb 2019This is similar to the experience I had with them. They were very underhand in all their...
Hodders are the most ...
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1 Star Review
By : 'fogoAcido'
Services : Letting( As a Tenant )
Rent PCM : £1300
Would you recommend ? : No
Postcode : KT16
24 Aug 2014
People found this helpful6
Hodders are the most conspicuous agent in the Chertsey area. Their billboards are everywhere. I rented two properties over 30 months with them and I hardly know where to start. Anyway, property number one: after complaining of the fact the landlord was still registered as living at the property... Read Full Review
Comments (0)Was this helpful?:
Hodders are an absolute joke, ...
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1 Star Review
By : 'Leanne'
Services : Letting( As a Tenant )
Rent PCM : £1100
Would you recommend ? : No
Postcode : KT16
31 May 2014
People found this helpful5
Hodders are an absolute joke, awful company! Communication is non existent, moved into a property that within 3 months has had to be completely re-wired electrically, due to dangerous c1 faults, a gas leak, water leak, we have damp in the bedrooms and kitchen, the roof fascia is rotten and falling ... Read Full Review
What agent could do to change your mind?
Refund us our money for renting us a house that is absolutely not fit for purpose and shouldn\'t have been let in the first place!
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I had a terrible experience ...
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1 Star Review
By : 'Martin'
Services : Sales( As a Buyer )
Would you recommend ? : No
Postcode : KT16
5 Mar 2014
People found this helpful7
I had a terrible experience dealing with Hodders. The estate agent was dishonest and lied to try to keep the purchase moving forward. One to... Read Full Review
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In the initial days when we ...
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2 Star Review
By : 'Koel'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : KT16
8 Aug 2013
People found this helpful5
In the initial days when we put an offer on a rental property we got a lot of attention. There were days when documents were demanded one at a time with phone calls several times a day during the work day. However, when it came to the actual details of wanting to clarify points in the contract or... Read Full Review
What agent could do to change your mind?
They could have tried to understand my concerns instead of brushing them off and refusing to clarify matters for me. They could also have given me the simple respect of answering my emails within an acceptable time limit without me having to constantly follow up with them.
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...
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5 Star Review
By : 'John'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
4 Aug 2010
People found this helpful1
... Read Full Review
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