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Bournemouth, BH1
1.4/5, 10 Reviews
0% Recommended
100% sales valuation accuracy
20% sales fee satisfaction
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"The general contents of the..."
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1 Star Review
By : 'MrBeck'
Services :
Would you recommend ? : No
Postcode : NW1
21 Aug 2014
People found this helpful5
The general contents of the contract, knowledge and attitude of the staff is appalling. Not only did they charge me £80 and not carry out for an inventory check for it, but they also argued that I was supposed to effectively to conduct a self inventory and complete the form for them. The document I received was the previous tenants inventory document with the dates tipexed out. Arguments back and forth regarding this covered comments from Austin & Wyatt to the effect that "The £80 inventory charge isn't necessarily for an inventory" - well that's interesting... This coupled with the fact that Austin & Wyatt tried to force household contents insurance on me "under the legal requirements of their contract" for £200 with their conveniently available insurance partner is outrageous. When I asked what law this was supposed to link to, and pointed out this is not what the contract said, they refused to give me the keys. I asked what business it is of theirs if my own belongings are insured. I was told protection from unforeseen occurrences such as a bath in the roof above leaking onto my things. This is an attic apartment. Why must I pay their business partners money to protect items that I do not want to? When this company is not trying to swindle money from people they make it their mission to be inconvenient. After demanding my keys to do a flat check (for which they are unable to narrow it down within a 24 hour period) they have now given me a ridiculously narrow window to get my keys back. How am I supposed to get into my flat? This agency needs to realise they are an intermediary between two customers and tenants do not work for them. They are reinforcing the belief that Estate Agents are the modern equivalent to tax collectors in the eyes of the public. e.g. disliked.
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 100.00% | 20.00% | £400,000 | £400,000 |
Address
Austin & Wyatt
113 Old Christchurch Road, Bournemouth, Dorset
BH1 1EP
01202 298571
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Austin & Wyatt Branches (View All 38)
Amazing Experience Renting My ...
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5 Star Review
By : 'D'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : Yes
Postcode : BH10
1 Oct 2025
People found this helpful0
I had a fantastic experience with Austin & Wyatt Bournemouth! From start to finish, the process of renting my flat was smooth, professional, and stressfree. A huge thank you to Anna and Tia all their help — they were both friendly, responsive, and incredibly supportive throughout the entire... Read Full Review
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Lesson ...
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1 Star Review
By : 'STheBit'
Services : Sales( Prospective Vendor/Buyer )
Sold price : £400000
Would you recommend ? : No
Postcode : BH2
7 Jun 2023
People found this helpful1
The sale of our flat should have been fairly simple, at least that was the case according to Austin and Wyatt. The reality however was significantly different. The misrepresentation of our flat and the made up information during viewings was reason enough for us to terminate our contract with them. ... Read Full Review
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THE WORST EXPERIENCE ...
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1 Star Review
By : 'Cathy'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : BH15
18 Feb 2019
People found this helpful8
Renting from Austin & Wyatt, Bournemouth, was the WORST thing we ever did. They are rude, arrogant, unfriendly, uncaring & show absolutely no respect for renting tenants. We had an absolute nightmare dealing with them & would NEVER recommend them to anyone. They are... Read Full Review
Comments on Agent Fees
Extortionate.
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Absolutely Appalling ...
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1 Star Review
By : 'Disgruntled'
Services : Letting( As a Owner )
Rent PCM : £1100
Would you recommend ? : No
Postcode : BH65
13 Jul 2018
People found this helpful4
We used Austin Wyatt when we let our house whilst overseas. The only thing they did consistently well was take money from us! They were quick enough to take money for 'visits' and minor repairs; but every time we emailed with a concern they NEVER responded! For example, we had evidence... Read Full Review
Comments on Agent Fees
Laughable!
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By : Mark
23 Apr 2020I have found exactly the same as this reviewer Poor service, unprofessional, take your money and basically do nothing Very corporate and not...
Unfortunately, I'm a tenant ...
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1 Star Review
By : 'Luna'
Services : Letting( As a Tenant )
Rent PCM : £825
Would you recommend ? : No
Postcode : RATH
22 Aug 2016
People found this helpful2
Unfortunately, I'm a tenant with this agent. IF you are a tenant then you are the lowest of the low apparently. These people are out to rip you off and make you feel like you should be grateful to be one of their tenants. I am moving out because I do not like these agents. I like the property but I ... Read Full Review
What agent could do to change your mind?
Rip off
Comments on Agent Fees
Rip off
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I have been living in my ...
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1 Star Review
By : 'tracey'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : BH1
3 Jul 2015
People found this helpful1
I have been living in my property for nearly seven years with my now seven year old daughter. And i can honestly say for the whole period of lbeing here i have had CONSTANT problems with (countrywide) Austin Wyatt! From being spoken to by... Read Full Review
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The general contents of the ...
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1 Star Review
By : 'MrBeck'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NW1
21 Aug 2014
People found this helpful5
The general contents of the contract, knowledge and attitude of the staff is appalling. Not only did they charge me £80 and not carry out for an inventory check for it, but they also argued that I was supposed to effectively to conduct a self inventory and complete the form for them. The document... Read Full Review
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I have terminated our ...
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1 Star Review
By : 'M'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : BH1
16 Jun 2014
People found this helpful2
I have terminated our contract with this agent after an appalling 2 months. At the first point of contact, I was told "we have sold one in this block, and have plenty of people interested. It will sell within a fortnight." It took nearly 2 weeks to get the property on the market, and... Read Full Review
What agent could do to change your mind?
I don\'t think anything could change my mind with the current staff. I had dealt with this office previously when James worked there and had no problems.
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I wish I could say one ...
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1 Star Review
By : 'Shelley'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : BH8
1 Aug 2013
People found this helpful4
I wish I could say one positive thing about this agency, but I truly can not. They have outrageous fees and when you pay these type of fees you expect problems to be dealt with in a timely manner. They are not. They, to me are very corrupt, rude and treat you like a second class citizen. They... Read Full Review
What agent could do to change your mind?
I always was dealing with a different person and never knew who to contact for my issue. Constantly being transferred from person to person just to figure out a simple problem.
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This has to be the worse ...
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1 Star Review
By : 'Lisa'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : BH8
17 Jan 2013
People found this helpful1
This has to be the worse estate agent I have ever experienced in renting over the years. Not only did they put an contract up she i had to pay for the property for a week before I could get the keys. Now after the 6 months are up they have terminated the contract because the plumber the sent round ... Read Full Review
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By : Karen Akerman
24 Jan 2013Duly noting that payment was required a couple of days before move in for clearance purposes for the landlord which is standard procedures for alot of Agencies and you were aware of this when taking...
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