I was shown a property at the end of June and the agent promised to send me details of fees etc the next day - I am still waiting. I also sent a few enquiries via Rightmove asking about pets and children etc and never received any responses. In the middle of July I rang and complained about how there had been no response and no one had been in touch. The lady I spoke to said that she would pass it on to Alison who would call me back - still waiting for that call. I then chased them again and asked about 3 properties via their contact form and Richard sent me an email about 2 of the properties and asked me if I wanted to view one of them. I rang to discuss the viewing and Richard was out so I left a message for him to call me back I am still waiting even though it was the end of July/beginning of August. As I had not heard anything I put a complaint into the Head of Rentals who was going to look into the situation and speak to those involved. That was approximately 2 weeks ago and I have still not heard a thing. No matter how busy they are this total breakdown of customer service is disgusting. They obviously do not want to let me a property - perhaps they give a better service to USAF applicants but ALL applicants should be treated with good customer service and this has not been the case with me.