97% lettings valuation accuracy
97% lettings fee satisfaction
Aug 30,2024
Aug 30,2024
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Extremely positive experience with Clan Gordon after 18 years with a previous letting agency which was becoming an increasingly frustrating and disappointing service in recent years with a drive for online expansion and depersonalised service. Finding Clan Gordon has been a breath of fresh air and I only wish I had had the sense to find them years ago.
Since making contact with Hannah Doig early in the year to discuss the possibility of selling our old rental flat in Edinburgh and upgrading to something better, she has been unfailingly helpful with her general guidance and feedback about the potential of various properties on the market in terms of suitability for the rental market. Even though she had no guarantees that we would use her services as a letting agent, she has provided friendly, knowledgeable and patient advice and support throughout the process of our new purchase and then the process of preparing the property for renting. Her communication is excellent, she has always done exactly what she promised to do and she has enabled us to get from collecting keys to getting a tenant in situ within 6 weeks even though we live several hundred miles away and could only be in Edinburgh for 72 hours in the whole process. The rest of the staff in the office have also been extremely helpful and supportive in the process of remedial and compliance work, and again their communication and guidance has been excellent and reliable.
We are not professional landlords, but are buying a flat which we hope to retire to eventually, so we were looking for an agency which would focus on caring well for the property and treating the tenants well, who are enabling us to pay off our mortgage. Clan Gordon have exceeded all our expectations and we would not hesitate to recommend them. It's an absolute revelation after our previous experience. Whether you email or ring them, you have a clear response from a staff team who clearly work together closely and want to help each other and all their clients. It is a completely different experience than the previous agency where in the past couple of years we would never get to speak to the same person twice, had no idea of whether any action was being taken, and where we were hitting our heads against a brick wall and going round in circles.
Clan Gordon have a very accessible, easy to use online landlord portal which is a great way of accessing everything we need to understand what is happening to our property, but what is so refreshing after our previous experience is that this does not seem to be designed as a substitue for personal customer service. It is a tool to support genuinely efficient working, rather than a way of cutting corners and responsibility by an agency. Clan Gordon seems to have retained all of the positive approachability of a small business whilst also being really efficient and professional.
Thank you Hannah, Matthew and everyone else we have had dealings with in the Clan Gordon office for your high standards and very friendly and supportive service.
Since making contact with Hannah Doig early in the year to discuss the possibility of selling our old rental flat in Edinburgh and upgrading to something better, she has been unfailingly helpful with her general guidance and feedback about the potential of various properties on the market in terms of suitability for the rental market. Even though she had no guarantees that we would use her services as a letting agent, she has provided friendly, knowledgeable and patient advice and support throughout the process of our new purchase and then the process of preparing the property for renting. Her communication is excellent, she has always done exactly what she promised to do and she has enabled us to get from collecting keys to getting a tenant in situ within 6 weeks even though we live several hundred miles away and could only be in Edinburgh for 72 hours in the whole process. The rest of the staff in the office have also been extremely helpful and supportive in the process of remedial and compliance work, and again their communication and guidance has been excellent and reliable.
We are not professional landlords, but are buying a flat which we hope to retire to eventually, so we were looking for an agency which would focus on caring well for the property and treating the tenants well, who are enabling us to pay off our mortgage. Clan Gordon have exceeded all our expectations and we would not hesitate to recommend them. It's an absolute revelation after our previous experience. Whether you email or ring them, you have a clear response from a staff team who clearly work together closely and want to help each other and all their clients. It is a completely different experience than the previous agency where in the past couple of years we would never get to speak to the same person twice, had no idea of whether any action was being taken, and where we were hitting our heads against a brick wall and going round in circles.
Clan Gordon have a very accessible, easy to use online landlord portal which is a great way of accessing everything we need to understand what is happening to our property, but what is so refreshing after our previous experience is that this does not seem to be designed as a substitue for personal customer service. It is a tool to support genuinely efficient working, rather than a way of cutting corners and responsibility by an agency. Clan Gordon seems to have retained all of the positive approachability of a small business whilst also being really efficient and professional.
Thank you Hannah, Matthew and everyone else we have had dealings with in the Clan Gordon office for your high standards and very friendly and supportive service.
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Latest Reviews
31st Aug 2024
reviewed by 'Ronja'
31st Aug 2024
reviewed by 'Anna'
31st Aug 2024
reviewed by 'Andrew Phillips'
31st Aug 2024
reviewed by 'Charlotte'
31st Aug 2024
reviewed by 'Richard Honeywell'
30th Aug 2024
reviewed by 'Jamie'
Opening Hours
Address
Clan Gordon
Suite 67, Bonnington Bond
Edinburgh
Midlothian
EH6 5NP
0131 555 4444
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 97% | 97% | £400 | £3,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 167 | 4 | 348 | 12 | 0 | 0 | 0 | 0 | 11 | 0 |
Areas covered
- EH1
- Edinburgh
- EH2
- EH3
- EH4
- EH5
- EH6
- EH7
- EH8
- EH9
- EH10
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Aug 31,2024
Aug 31,2024
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Never had any problems, super quick reply at all times and anything maintenance-related was resolved very quickly....
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Aug 31,2024
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Good communication, quick to reply. Usually quite helpful with advice....
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Aug 31,2024
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Couldn't be happier with Clan Gordon they have been very attentive and responsive to any issues with the tenants needs....
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Aug 31,2024
Aug 31,2024
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If you value feeling respected and safe in your rented home, can count on an expert team to respond promptly and with consideration should troubles arise, and enjoy the reassurance of thorough safety checks to ensure the offer of a warm and comfortable tenure, then ...
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Aug 31,2024
Aug 31,2024
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We are very happy with our move to Clan Gordon, who have managed our property efficiently and professionally. The last change of tenant was managed particularly well, as was a recent out of hours boiler leak....
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Aug 30,2024
Aug 30,2024
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Brilliant letting agent, offering bespoke support. First used them as a tenant years ago, then returned as a landlord. They have taken great care of me in both situations....
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Aug 30,2024
Aug 30,2024
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Clan Gordon deserve to be rated the number one letting agency in Edinburgh. They have been looking after my property for two years now and I have been continually impressed with the service they have provided; they are friendly, reliable and efficient and their prices ...
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Aug 30,2024
Aug 30,2024
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Brilliant letting agent. I appreciate their services and support all the time, and most importantly, I liked the friendly staff who provided necessary information. I would recommend anyone choose Clan Gordon as their letting agent....
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Aug 30,2024
Aug 30,2024
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I have worked with multiple letting agencies in Edinburgh while I was trying to find a flat to live in. Clan Gordon was (and still is) by far the best at communicating, executing repairs, and responding to questions/working with the landlord. All the agents ...
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Aug 30,2024
Aug 30,2024
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Our flat has been managed by Clan Gordon for many years. They have been professional and kept the property at a high standard. Not living in Scotland means we need trustworthy agents, which they are....
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Aug 30,2024
Aug 30,2024
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Excellent service, helpful and friendly staff, easy and straightforward process to let the property, sort out references and move in....
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Aug 30,2024
Aug 30,2024
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I have only good thoughts about the office team at clan Gordon, the only let down was the Maintenance contractors called by the agency, as they appear not knowing what they were doing and kept milking the cow to finish jobs taking sometimes 2 months to ...
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Aug 30,2024
Aug 30,2024
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I have been a tenant at a Clan Gordon property for two and a half years. They have been an excellent letting agency to deal with in that time. Unlike other agencies I have had experience with previously, their flat inspections are conducted professionally and ...
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Aug 30,2024
Aug 30,2024
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We have been very pleased with Clan Gordon's service and I believe our tenant is happy with Clan Gordon's factoring...
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Aug 30,2024
Aug 30,2024
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No issues. I like the regular visits it gives me a chance to ask questions and show them faults with the property....
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Aug 30,2024
Aug 30,2024
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Very responsive when we are in need of assistance. Friendly and professional....
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Aug 30,2024
Aug 30,2024
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Great reporting system which flags up faults quickly and these are dealt with efficiently with a good list of professional tradesman.
Marketing and vetting of tenants has been very good and we have always found a new tenant quickly and efficiently.
Had to clarify a ...
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Aug 30,2024
Aug 30,2024
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Clan Gordon agents always respond very quickly and if there is an issue, it's resolved immediately. Communication is good and appropriately regular. There seems to be an impression that they get on with the landlord well also....
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Aug 30,2024
Aug 30,2024
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Property very neat and up to standard. Immediate and positive response to calls and complains...
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Aug 30,2024
Aug 30,2024
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I like the quality of the support and the team's professionalism.
Timely response for maintenance report and effective communication....
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Aug 30,2024
Aug 30,2024
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Agents you can rely on! With Clan Gordon, I have had peace of mind since the beginning on all elements of my property. Be it staying compliant, advising on decisions and keeping me informed (and all the right amount).
Would highly recommend for a more ...
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Aug 30,2024
Aug 30,2024
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I have found the staff at Clan Gordon to be very friendly, efficient, and helpful in dealing with any maintenance issues we have had. I would be happy to recommend them as a reliable and professional agency....
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Aug 30,2024
Aug 30,2024
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As a new customer of Clan Gordon, I've been impressed with their level of service and professionalism. Any issues have been quickly rectified and I always get a swift response....
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Aug 30,2024
Aug 30,2024
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Fantastic service, got into my new flat quick and easy with no problems....
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Aug 30,2024
Aug 30,2024
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Really well organised, good system for repairs if something has broken and quick communication....
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Aug 30,2024
Aug 30,2024
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We have recently moved into our rented property and the team at Clan Gordon were very helpful. They made the move seamless and were very accommodating to all our questions and flat viewing requests....
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Aug 30,2024
Aug 30,2024
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As a landlord I have been very impressed with ClanGordon's efficient communications and ease of service. They work hard to make sure issues are resolved quickly and amicably for both tenant and landlord....
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Aug 30,2024
Aug 30,2024
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Having rented in Edinburgh for the last 7 years from several letting agents I feel a review for Clan Gordon and their top tier service and professionalism is justified. I feel their letting agents (particularly Anna who we have dealt with) have a genuine care and ...
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Aug 30,2024
Aug 30,2024
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The agents are very professional and patient with us. They look after our property very well, and attention to the details.
We're super happy with them....
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Aug 30,2024
Aug 30,2024
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Great property agents, always quick to respond and sort any issues for tenants....
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Last updated at 12:59 PM 15/02/2024 by allAgents
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