The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry
4.9/5, 556 Reviews
97% Recommended
100% letting valuation accuracy
96% letting fee satisfaction
Report generated on (03 April 2025 @ 16:50:04)
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Hannah
By : 'Kate'
Services : Letting(As a Owner)
Rent PCM : £1250
Would you recommend ? : Yes
Postcode : EH6
Extremely positive experience with Clan Gordon after 18 years with a previous letting agency which was becoming an increasingly frustrating and disappointing service in recent years with a drive for online expansion and depersonalised service. Finding Clan Gordon has been a breath of fresh air and I only wish I had had the sense to find them years ago. Since making contact with Hannah Doig early in the year to discuss the possibility of selling our old rental flat in Edinburgh and upgrading to something better, she has been unfailingly helpful with her general guidance and feedback about the potential of various properties on the market in terms of suitability for the rental market. Even though she had no guarantees that we would use her services as a letting agent, she has provided friendly, knowledgeable and patient advice and support throughout the process of our new purchase and then the process of preparing the property for renting. Her communication is excellent, she has always done exactly what she promised to do and she has enabled us to get from collecting keys to getting a tenant in situ within 6 weeks even though we live several hundred miles away and could only be in Edinburgh for 72 hours in the whole process. The rest of the staff in the office have also been extremely helpful and supportive in the process of remedial and compliance work, and again their communication and guidance has been excellent and reliable. We are not professional landlords, but are buying a flat which we hope to retire to eventually, so we were looking for an agency which would focus on caring well for the property and treating the tenants well, who are enabling us to pay off our mortgage. Clan Gordon have exceeded all our expectations and we would not hesitate to recommend them. It's an absolute revelation after our previous experience. Whether you email or ring them, you have a clear response from a staff team who clearly work together closely and want to help each other and all their clients. It is a completely different experience than the previous agency where in the past couple of years we would never get to speak to the same person twice, had no idea of whether any action was being taken, and where we were hitting our heads against a brick wall and going round in circles. Clan Gordon have a very accessible, easy to use online landlord portal which is a great way of accessing everything we need to understand what is happening to our property, but what is so refreshing after our previous experience is that this does not seem to be designed as a substitue for personal customer service. It is a tool to support genuinely efficient working, rather than a way of cutting corners and responsibility by an agency. Clan Gordon seems to have retained all of the positive approachability of a small business whilst also being really efficient and professional. Thank you Hannah, Matthew and everyone else we have had dealings with in the Clan Gordon office for your high standards and very friendly and supportive service.
Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
---|---|---|---|---|
Letting | 100% | 96.00% | £400 | £3,500 |
From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
---|---|---|---|---|---|---|---|---|---|
171 | 4 | 357 | 13 | 0 | 0 | 0 | 0 | 11 | 0 |
Clan Gordon
Suite 67, Bonnington Bond, Edinburgh, Midlothian
EH6 5NP
0131 555 4444
£324 pw | £1400 pcm
2 Bedroom Flat House to Rent - Western Harbour View, Leith, Edinburgh, EH6 6PF
£300 pw | £1300 pcm
2 Bedroom Flat House to Rent - Johns Place, Leith, Edinburgh, EH6 7EN
£249 pw | £1075 pcm
1 Bedroom Flat House to Rent - Lindsay Road, Leith, Edinburgh, EH6 4DS
£300 pw | £1300 pcm
2 Bedroom Flat House to Rent - Breadalbane Street, Leith, Edinburgh, EH6 5JW
By : 'Farah'
Branch : Edinburgh, Suite 67, Bonnington Bond
Services : Letting( As a Tenant )
Rent PCM : £1195
Would you recommend ? : Yes
Postcode : EH5
Had (and to have) a very pleasant experience with Clan Gordon Letting Agents from searching an apartment to arranging viewings to eventually applying the property I live in, moving in, etc. The staff are always very helpful and the entire letting process with them is very smooth and swift from ... Read Full Review
Anna
By : 'Essi'
Branch : Edinburgh, Suite 67, Bonnington Bond
Services : Letting( As a Tenant )
Would you recommend ? : Yes
We rented with Clan Gordon 2,5 years and it was by far the best experience we have ever had with a letting agent in Scotland. Everything went smoothly, great communication from the whole team, and any issues in the flat were dealt with and fixed extremely fast. Zero complaints, I really wish there ... Read Full Review
Hannah
By : 'Luke'
Branch : Edinburgh, Suite 67, Bonnington Bond
Services : Letting( As a Owner )
Sold price : £1650
Would you recommend ? : Yes
Postcode : EH12
I decided to rent out my Edinburgh home with Clan Gordon living abroad, and the experience has been excellent. From the very start, Hannah made everything straightforward and stressfree, and she’s been a pleasure to work with. The entire team is highly efficient and professional, handling ... Read Full Review
Well worth it
Anna
By : 'Aged'
Branch : Edinburgh, Suite 67, Bonnington Bond
Services : Letting( As a Owner )
Sold price : £1400
Would you recommend ? : Yes
Postcode : EH9
Our son lives in America and I am close to London so I help to look after his Edinburgh flat. We switched to Clan Gordon two years ago after our original agents were taken over yet again and Hannah made the change very straightforward. We have found the CG staff pleasant and extremely efficient and ... Read Full Review
Hannah
Gregor
By : 'Isobel'
Branch : Edinburgh, Suite 67, Bonnington Bond
Services : Letting( As a Owner )
Would you recommend ? : Yes
As a landlord of Clan Gordon I cannot recommend them highly enough. They have given me 100% service regarding the letting of my flat in Trinity from my first meeting with Hannah who guided me through the letting procedure to the efficient communication between Clan Gordon & myself. Because of ... Read Full Review
By : 'Annika'
Branch : Edinburgh, Suite 67, Bonnington Bond
Services : 2
Would you recommend ? : Yes
Postcode : EH6
Great experience so far. Gregor and team are easy to communicate with and an issue ever comes up, very quick to resolve ... Read Full Review
Krisztina
By : 'Waqas'
Branch : Edinburgh, Suite 67, Bonnington Bond
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EH5
Best Letting Agency. Treats you like a family and keep you worry free so you can focus on your job. Always there your help no matter what time or day it ... Read Full Review
By : 'Laura'
Branch : Edinburgh, Suite 67, Bonnington Bond
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EH7
Great experience so far in securing my property through Clan Gordon. All staff I’ve dealt with have been extremely helpful and efficient. Really ... Read Full Review
Malin
By : 'dario'
Branch : Edinburgh, Suite 67, Bonnington Bond
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EH17
A serious company, attentive to requests, quick in responses and resolutions. Friendly and courteous staff, highly ... Read Full Review
Anna
By : 'Michal'
Branch : Edinburgh, Suite 67, Bonnington Bond
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EH11
I was with Clan Gordon for the last 8 years and I had always a great experience. People were very friendly and all the matters were dealt quickly and efficiently. Special thanks to the property manager Anna Furdal for being a very helpful and caring ... Read Full Review
Anna
Mike
By : 'JOSE'
Branch : Edinburgh, Suite 67, Bonnington Bond
Services : Letting( As a Tenant )
Rent PCM : £1600
Would you recommend ? : Yes
Postcode : EH7
Just began a tenancy managed by ClanGordon, excellent communication pathways and quick turnaround time to respond to questions (even for escalations to landlord). Clear expectation on how to contact them and when; really looking forward to a strong ... Read Full Review
Anna
By : 'Sam'
Branch : Edinburgh, Suite 67, Bonnington Bond
Services : Letting( As a Tenant )
Rent PCM : £940
Would you recommend ? : Yes
Postcode : EH6
We were tenants with Clan Gordon for around three years and they were really excellent to deal with. Anna, our property manager was helpful, prompt coming back to enquiries and we just always felt like they were across everything which gave us real peace of mind. Anytime we dealt with anyone else ... Read Full Review
Gregor
By : 'Hayley'
Branch : Edinburgh, Suite 67, Bonnington Bond
Services : Letting( As a Tenant )
Rent PCM : £10
Would you recommend ? : No
Postcode : EH17
Below is an email on check out to Clan Gordon outlining their unethical and unprofessional behaviour towards tenants and home owners. Needless to say we are pursing this through our deposit scheme but i would warn tenants to think carefully before selecting this agency and homeowners based on their ... Read Full Review
By : Coral Burgess
Dec 4, 2024As the landlord of the mentioned property I wish to dispute the condition the property was left in following the tenants exit. A full report containing pictures was provide by Clan Gordon which, due...
Hannah
Euan
By : 'Georg'
Branch : Edinburgh, Suite 67, Bonnington Bond
Services : Letting( As a Owner )
Rent PCM : £1500
Would you recommend ? : Yes
Postcode : EH4
Clan Gordon helped me a lot with the renovation and letting of my flat in Edinburgh. The staff are always very friendly and ... Read Full Review
By : 'Andrew'
Branch : Edinburgh, Suite 67, Bonnington Bond
Services : Letting( As a Owner )
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : EH7
Couldn't be happier with Clan Gordon they have been very attentive and responsive to any issues with the tenants ... Read Full Review
By : 'Anna'
Branch : Edinburgh, Suite 67, Bonnington Bond
Services : Letting( As a Tenant )
Rent PCM : £850
Would you recommend ? : Yes
Postcode : EH5
Good communication, quick to reply. Usually quite helpful with ... Read Full Review
By : 'Ronja'
Branch : Edinburgh, Suite 67, Bonnington Bond
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EH7
Never had any problems, super quick reply at all times and anything maintenance-related was resolved very ... Read Full Review
Gregor
Krisztina
By : 'Charlotte'
Branch : Edinburgh, Suite 67, Bonnington Bond
Services : Letting( As a Tenant )
Rent PCM : £875
Would you recommend ? : Yes
Postcode : EH5
If you value feeling respected and safe in your rented home, can count on an expert team to respond promptly and with consideration should troubles arise, and enjoy the reassurance of thorough safety checks to ensure the offer of a warm and comfortable tenure, then look no further than ... Read Full Review
Anna
Dori
By : 'Richard'
Branch : Edinburgh, Suite 67, Bonnington Bond
Services : Letting( As a Owner )
Rent PCM : £1400
Would you recommend ? : Yes
Postcode : EH10
We are very happy with our move to Clan Gordon, who have managed our property efficiently and professionally. The last change of tenant was managed particularly well, as was a recent out of hours boiler ... Read Full Review
By : 'Van'
Branch : Edinburgh, Suite 67, Bonnington Bond
Services : Letting( As a Owner )
Rent PCM : £645
Would you recommend ? : Yes
Postcode : EH11
We have been very pleased with Clan Gordon's service and I believe our tenant is happy with Clan Gordon's ... Read Full Review
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Last updated at 2/15/2024, 7:29:38 AM by allAgents
2022 Best Letting Agent in Scotland
2024 Best Letting Agent in Scotland