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Clan Gordon
4.9/5, 699 Reviews
97% Recommended
98% letting valuation accuracy
80% letting fee satisfaction
At Clan Gordon, we pride ourselves on providing exceptional customer service to our landlord and tenant clients. We provide a complete service - from property investment to lettings and property management - for Edinburgh landlords. Regulated by ARLA and RICS.
"Below is an email on check..."
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1 Star Review
Gregor
By : 'Hayley'
Services : Letting(I am a Tenant)
Rent PCM : £10
Would you recommend ? : No
Postcode : EH17
16 Oct 2024
People found this helpful0
Below is an email on check out to Clan Gordon outlining their unethical and unprofessional behaviour towards tenants and home owners. Needless to say we are pursing this through our deposit scheme but i would warn tenants to think carefully before selecting this agency and homeowners based on their lack of regard for the property. ****** Whilst disappointed by mail and way in which Clan Gordon chooses to operate, I cannot say I am surprised. The property was left in excellent condition having been professionally cleaned by an external company. When Clan Gordon decided to take over the tenancy based on the landlords decision to change agency, we made them aware of various issues that were faced on check in, this included: - Damage to the walls, redecoration needed – As noted by the agency at the time in writing - Lack of cleaning – Documented and agreed with agent on entry - Marks and stains on the carpet – note previous owners had a dog and this was evident - Lack of cleaning of bathrooms, sink and appliances - No maintenance of the garden - Leaving of rubbish, full bins, rubbish in the garden and on driveway We had agreed with the previous agent that given we had to pay for an agency to clean on entry we would not be expected to clean on leaving, but we did this anyway out of courtesy and pride. I made you aware of all these issues and asked you to acknowledge and agree this in writing prior to signing an agreement with you, all of which was done. The fact that you choose now to disregard and ignore previous correspondence, requesting I submit everything again – inspite of my reminding you prior to check out is at best incompetence. Between the period of April when you took over the property and September, Clan Gordon entered on 4 separate occasions: 1) To check the property and confirm its state 2) To recheck the property and supply missing safety equipment (although this viewing happened no equipment was provided) 3) To take photos of the property for marketing 4) To conduct a series of back to back viewings of the property in our absence over morning On the final occasion on returning to the property damage to an upper bedroom window was found and reported immediately. Clan Gordon acknowledged this damage happened during the viewing and agreed to resolve. This was also documented in writing. At no stage did you suggest that we would be responsible for damage caused during your visit and I find it unethical that you should wait for a check our report and decide to pass the cost onto the tenancy. Does this bullying approach usually work for you? Unfortunately, despite asking numerous times you personally declined to meet me at check out on the Friday, despite asking weeks in advance and being told by colleague that this would happen (again all in writing). I have no responsibility for the property between my period of exit and your entry and no way of knowing who has been present/ has not having recorded the return of my keys. I feel very strongly that Clan Gordan operates in an unethical manner, and I will wait and pursue this through the appropriate avenue of the Deposit Scheme company. Whilst I recognise this means I will wait longer for my despot to be returned; I am willing to wait as I think this behaviour should be exposed to save other tenants facing similar challenges that might not be able to wait for funds. This property has been subject to a series of debt collection agencies for the owners, again reported to you and it seems as though this is a futile attempt at cash creation.
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By : Coral Burgess
4 Dec 2024As the landlord of the mentioned property I wish to dispute the condition the property was left in following the tenants exit. A full report containing pictures was provide by Clan Gordon which, due to this having previously been my family home, was quite distressing. It was my choice to change to Clan Gordon mid tenancy as quite frankly the former agent was not fit for purpose and I have been really pleased with the service provided since the transition. The assistance from Gregor and the team has been exemplary and has been a huge stress reliever given that I am residing in Australia. We now have a new tenant in the house vetted by Clan Gordon and I couldn’t be happier. Just to cover off a few issues raised above. I can confirm that the agency did seek professional advice via a glazer on the window breakage and it was confirmed that the explanation given could not have accounted for the damage. As for the debt collection letters- these were not in the name of anyone on the mortgage of that house and were dealt with by myself as soon as I was notified.
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 98% | 80.00% | £400 | £3,500 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 211 | 11 | 406 | 22 | 0 | 0 | 0 | 0 | 13 | 0 |
Areas covered
- Edinburgh
- EH1
- EH10
- EH2
- EH3
- EH4
- EH5
- EH6
- EH7
- EH8
- EH9
Address
Clan Gordon
Level 5 Sugarbond, 2 Anderson Place, Edinburgh, Midlothian
EH6 5NP
0131 555 4444
Opening Hours
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- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 17:00
- 09:00 - 17:00
- 09:00 - 17:00
- 09:00 - 17:00
- 09:00 - 16:00
- Closed
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Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Cannot recommend them highly ...
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5 Star Review
By : 'Matt'
Branch : Edinburgh, Level 5 Sugarbond, 2 Anderson Place
Services : 2
Would you recommend ? : Yes
Postcode : EH11
13 Mar 2026
People found this helpful
I’ve been a tennent in a property managed by Clan Gordon a number of years and the level of service has genuinely been world ! Any issue has been resolved in a professional and timely manner which is miles above the horror stories you hear about other letting companies in Edinburgh. Our property ... Read Full Review
Professional ...
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5 Star Review
By : 'ColinG'
Branch : Edinburgh, Level 5 Sugarbond, 2 Anderson Place
Services : 1
Sold price : £1050
Would you recommend ? : Yes
Postcode : EH8
27 Feb 2026
People found this helpful
Clan Gordon managed the letting of my tenement flat in Edinburgh over 14 years. They provided a very professional, quick and responsive service and I have no hesitation in recommending them to anyone in the Edinburgh ... Read Full Review
Professional ...
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5 Star Review
By : 'ColinG'
Branch : Edinburgh, Level 5 Sugarbond, 2 Anderson Place
Services : 1
Sold price : £1050
Would you recommend ? : Yes
Postcode : EH8
27 Feb 2026
People found this helpful
Clan Gordon managed the letting of my tenement flat in Edinburgh over 14 years. They provided a very professional, quick and responsive service and I have no hesitation in recommending them to anyone in the Edinburgh ... Read Full Review
Professional ...
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5 Star Review
By : 'ColinG'
Branch : Edinburgh, Level 5 Sugarbond, 2 Anderson Place
Services : 1
Sold price : £1050
Would you recommend ? : Yes
Postcode : EH8
27 Feb 2026
People found this helpful
Clan Gordon managed the letting of my tenement flat in Edinburgh over 14 years. They provided a very professional, quick and responsive service and I have no hesitation in recommending them to anyone in the Edinburgh ... Read Full Review
Professional ...
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5 Star Review
By : 'ColinG'
Branch : Edinburgh, Level 5 Sugarbond, 2 Anderson Place
Services : 1
Sold price : £1050
Would you recommend ? : Yes
Postcode : EH8
27 Feb 2026
People found this helpful
Clan Gordon managed the letting of my tenement flat in Edinburgh over 14 years. They provided a very professional, quick and responsive service and I have no hesitation in recommending them to anyone in the Edinburgh ... Read Full Review
Professional ...
Share On :
5 Star Review
By : 'ColinG'
Branch : Edinburgh, Level 5 Sugarbond, 2 Anderson Place
Services : 1
Sold price : £1050
Would you recommend ? : Yes
Postcode : EH8
27 Feb 2026
People found this helpful
Clan Gordon managed the letting of my tenement flat in Edinburgh over 14 years. They provided a very professional, quick and responsive service and I have no hesitation in recommending them to anyone in the Edinburgh ... Read Full Review
Professional ...
Share On :
5 Star Review
By : 'ColinG'
Branch : Edinburgh, Level 5 Sugarbond, 2 Anderson Place
Services : 1
Sold price : £1050
Would you recommend ? : Yes
Postcode : EH8
27 Feb 2026
People found this helpful
Clan Gordon managed the letting of my tenement flat in Edinburgh over 14 years. They provided a very professional, quick and responsive service and I have no hesitation in recommending them to anyone in the Edinburgh ... Read Full Review
Professional ...
Share On :
5 Star Review
By : 'ColinG'
Branch : Edinburgh, Level 5 Sugarbond, 2 Anderson Place
Services : 1
Sold price : £1050
Would you recommend ? : Yes
Postcode : EH8
27 Feb 2026
People found this helpful
Clan Gordon managed the letting of my tenement flat in Edinburgh over 14 years. They provided a very professional, quick and responsive service and I have no hesitation in recommending them to anyone in the Edinburgh ... Read Full Review
Professional ...
Share On :
5 Star Review
By : 'ColinG'
Branch : Edinburgh, Level 5 Sugarbond, 2 Anderson Place
Services : 1
Sold price : £1050
Would you recommend ? : Yes
Postcode : EH8
27 Feb 2026
People found this helpful
Clan Gordon managed the letting of my tenement flat in Edinburgh over 14 years. They provided a very professional, quick and responsive service and I have no hesitation in recommending them to anyone in the Edinburgh ... Read Full Review
Professional ...
Share On :
5 Star Review
By : 'ColinG'
Branch : Edinburgh, Level 5 Sugarbond, 2 Anderson Place
Services : 1
Sold price : £1050
Would you recommend ? : Yes
Postcode : EH8
27 Feb 2026
People found this helpful
Clan Gordon managed the letting of my tenement flat in Edinburgh over 14 years. They provided a very professional, quick and responsive service and I have no hesitation in recommending them to anyone in the Edinburgh ... Read Full Review
Professional ...
Share On :
5 Star Review
By : 'ColinG'
Branch : Edinburgh, Level 5 Sugarbond, 2 Anderson Place
Services : 1
Sold price : £1050
Would you recommend ? : Yes
Postcode : EH8
27 Feb 2026
People found this helpful
Clan Gordon managed the letting of my tenement flat in Edinburgh over 14 years. They provided a very professional, quick and responsive service and I have no hesitation in recommending them to anyone in the Edinburgh ... Read Full Review
Professional ...
Share On :
5 Star Review
By : 'ColinG'
Branch : Edinburgh, Level 5 Sugarbond, 2 Anderson Place
Services : 1
Sold price : £1050
Would you recommend ? : Yes
Postcode : EH8
27 Feb 2026
People found this helpful
Clan Gordon managed the letting of my tenement flat in Edinburgh over 14 years. They provided a very professional, quick and responsive service and I have no hesitation in recommending them to anyone in the Edinburgh ... Read Full Review
Professional ...
Share On :
5 Star Review
By : 'ColinG'
Branch : Edinburgh, Level 5 Sugarbond, 2 Anderson Place
Services : 1
Sold price : £1050
Would you recommend ? : Yes
Postcode : EH8
27 Feb 2026
People found this helpful
Clan Gordon managed the letting of my tenement flat in Edinburgh over 14 years. They provided a very professional, quick and responsive service and I have no hesitation in recommending them to anyone in the Edinburgh ... Read Full Review
Professional ...
Share On :
5 Star Review
By : 'ColinG'
Branch : Edinburgh, Level 5 Sugarbond, 2 Anderson Place
Services : 1
Sold price : £1050
Would you recommend ? : Yes
Postcode : EH8
27 Feb 2026
People found this helpful
Clan Gordon managed the letting of my tenement flat in Edinburgh over 14 years. They provided a very professional, quick and responsive service and I have no hesitation in recommending them to anyone in the Edinburgh ... Read Full Review
Professional ...
Share On :
5 Star Review
By : 'ColinG'
Branch : Edinburgh, Level 5 Sugarbond, 2 Anderson Place
Services : 1
Sold price : £1050
Would you recommend ? : Yes
Postcode : EH8
27 Feb 2026
People found this helpful
Clan Gordon managed the letting of my tenement flat in Edinburgh over 14 years. They provided a very professional, quick and responsive service and I have no hesitation in recommending them to anyone in the Edinburgh ... Read Full Review
Professional ...
Share On :
5 Star Review
By : 'ColinG'
Branch : Edinburgh, Level 5 Sugarbond, 2 Anderson Place
Services : 1
Sold price : £1050
Would you recommend ? : Yes
Postcode : EH8
27 Feb 2026
People found this helpful
Clan Gordon managed the letting of my tenement flat in Edinburgh over 14 years. They provided a very professional, quick and responsive service and I have no hesitation in recommending them to anyone in the Edinburgh ... Read Full Review
Professional ...
Share On :
5 Star Review
By : 'ColinG'
Branch : Edinburgh, Level 5 Sugarbond, 2 Anderson Place
Services : 1
Sold price : £1050
Would you recommend ? : Yes
Postcode : EH8
27 Feb 2026
People found this helpful
Clan Gordon managed the letting of my tenement flat in Edinburgh over 14 years. They provided a very professional, quick and responsive service and I have no hesitation in recommending them to anyone in the Edinburgh ... Read Full Review
Professional ...
Share On :
5 Star Review
By : 'ColinG'
Branch : Edinburgh, Level 5 Sugarbond, 2 Anderson Place
Services : 1
Sold price : £1050
Would you recommend ? : Yes
Postcode : EH8
27 Feb 2026
People found this helpful
Clan Gordon managed the letting of my tenement flat in Edinburgh over 14 years. They provided a very professional, quick and responsive service and I have no hesitation in recommending them to anyone in the Edinburgh ... Read Full Review
Professional ...
Share On :
5 Star Review
By : 'ColinG'
Branch : Edinburgh, Level 5 Sugarbond, 2 Anderson Place
Services : 1
Sold price : £1050
Would you recommend ? : Yes
Postcode : EH8
27 Feb 2026
People found this helpful
Clan Gordon managed the letting of my tenement flat in Edinburgh over 14 years. They provided a very professional, quick and responsive service and I have no hesitation in recommending them to anyone in the Edinburgh ... Read Full Review
Professional ...
Share On :
5 Star Review
By : 'ColinG'
Branch : Edinburgh, Level 5 Sugarbond, 2 Anderson Place
Services : 1
Sold price : £1050
Would you recommend ? : Yes
Postcode : EH8
27 Feb 2026
People found this helpful
Clan Gordon managed the letting of my tenement flat in Edinburgh over 14 years. They provided a very professional, quick and responsive service and I have no hesitation in recommending them to anyone in the Edinburgh ... Read Full Review
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