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Clan Gordon
4.9/5, 664 Reviews
97% Recommended
98% letting valuation accuracy
80% letting fee satisfaction
At Clan Gordon, we pride ourselves on providing exceptional customer service to our landlord and tenant clients. We provide a complete service - from property investment to lettings and property management - for Edinburgh landlords. Regulated by ARLA and RICS.
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1 Star Review
Gregor
By : 'Hayley'
Services : Letting(As a Tenant)
Rent PCM : £10
Would you recommend ? : No
Postcode : EH17
16 Oct 2024
People found this helpful0
Below is an email on check out to Clan Gordon outlining their unethical and unprofessional behaviour towards tenants and home owners. Needless to say we are pursing this through our deposit scheme but i would warn tenants to think carefully before selecting this agency and homeowners based on their lack of regard for the property. ****** Whilst disappointed by mail and way in which Clan Gordon chooses to operate, I cannot say I am surprised. The property was left in excellent condition having been professionally cleaned by an external company. When Clan Gordon decided to take over the tenancy based on the landlords decision to change agency, we made them aware of various issues that were faced on check in, this included: - Damage to the walls, redecoration needed – As noted by the agency at the time in writing - Lack of cleaning – Documented and agreed with agent on entry - Marks and stains on the carpet – note previous owners had a dog and this was evident - Lack of cleaning of bathrooms, sink and appliances - No maintenance of the garden - Leaving of rubbish, full bins, rubbish in the garden and on driveway We had agreed with the previous agent that given we had to pay for an agency to clean on entry we would not be expected to clean on leaving, but we did this anyway out of courtesy and pride. I made you aware of all these issues and asked you to acknowledge and agree this in writing prior to signing an agreement with you, all of which was done. The fact that you choose now to disregard and ignore previous correspondence, requesting I submit everything again – inspite of my reminding you prior to check out is at best incompetence. Between the period of April when you took over the property and September, Clan Gordon entered on 4 separate occasions: 1) To check the property and confirm its state 2) To recheck the property and supply missing safety equipment (although this viewing happened no equipment was provided) 3) To take photos of the property for marketing 4) To conduct a series of back to back viewings of the property in our absence over morning On the final occasion on returning to the property damage to an upper bedroom window was found and reported immediately. Clan Gordon acknowledged this damage happened during the viewing and agreed to resolve. This was also documented in writing. At no stage did you suggest that we would be responsible for damage caused during your visit and I find it unethical that you should wait for a check our report and decide to pass the cost onto the tenancy. Does this bullying approach usually work for you? Unfortunately, despite asking numerous times you personally declined to meet me at check out on the Friday, despite asking weeks in advance and being told by colleague that this would happen (again all in writing). I have no responsibility for the property between my period of exit and your entry and no way of knowing who has been present/ has not having recorded the return of my keys. I feel very strongly that Clan Gordan operates in an unethical manner, and I will wait and pursue this through the appropriate avenue of the Deposit Scheme company. Whilst I recognise this means I will wait longer for my despot to be returned; I am willing to wait as I think this behaviour should be exposed to save other tenants facing similar challenges that might not be able to wait for funds. This property has been subject to a series of debt collection agencies for the owners, again reported to you and it seems as though this is a futile attempt at cash creation.
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By : Coral Burgess
4 Dec 2024As the landlord of the mentioned property I wish to dispute the condition the property was left in following the tenants exit. A full report containing pictures was provide by Clan Gordon which, due to this having previously been my family home, was quite distressing. It was my choice to change to Clan Gordon mid tenancy as quite frankly the former agent was not fit for purpose and I have been really pleased with the service provided since the transition. The assistance from Gregor and the team has been exemplary and has been a huge stress reliever given that I am residing in Australia. We now have a new tenant in the house vetted by Clan Gordon and I couldn’t be happier. Just to cover off a few issues raised above. I can confirm that the agency did seek professional advice via a glazer on the window breakage and it was confirmed that the explanation given could not have accounted for the damage. As for the debt collection letters- these were not in the name of anyone on the mortgage of that house and were dealt with by myself as soon as I was notified.
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 98% | 80.00% | £400 | £3,500 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 210 | 11 | 403 | 20 | 0 | 0 | 0 | 0 | 13 | 0 |
Areas covered
- Edinburgh
- EH1
- EH10
- EH2
- EH3
- EH4
- EH5
- EH6
- EH7
- EH8
- EH9
Address
Clan Gordon
Level 5 Sugarbond, 2 Anderson Place, Edinburgh, Midlothian
EH6 5NP
0131 555 4444
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 17:00
- 09:00 - 17:00
- 09:00 - 17:00
- 09:00 - 17:00
- 09:00 - 16:00
- Closed
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Images and Videos
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Clan Gordan is the best ...
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5 Star Review
By : 'Mo'
Branch : Edinburgh, Level 5 Sugarbond, 2 Anderson Place
Services : 2
Would you recommend ? : Yes
Postcode : EH7
3 Dec 2025
People found this helpful
Clan Gordan is the best Lettings Agent in Edinburgh! I have been living and renting in Edinburgh over 5 years now, and am a fulltime single father of two very young boys - and I can say that Clan Gordon has been the best, most attentive lettings agent we've dealt with. They've been very ... Read Full Review
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Clan Gordan is the best ...
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5 Star Review
By : 'Mo'
Branch : Edinburgh, Level 5 Sugarbond, 2 Anderson Place
Services : 2
Would you recommend ? : Yes
Postcode : EH7
3 Dec 2025
People found this helpful
Clan Gordan is the best Lettings Agent in Edinburgh! I have been living and renting in Edinburgh over 5 years now, and am a fulltime single father of two very young boys - and I can say that Clan Gordon has been the best, most attentive lettings agent we've dealt with. They've been very ... Read Full Review
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Clan Gordan is the best ...
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5 Star Review
By : 'Mo'
Branch : Edinburgh, Level 5 Sugarbond, 2 Anderson Place
Services : 2
Would you recommend ? : Yes
Postcode : EH7
3 Dec 2025
People found this helpful
Clan Gordan is the best Lettings Agent in Edinburgh! I have been living and renting in Edinburgh over 5 years now, and am a fulltime single father of two very young boys - and I can say that Clan Gordon has been the best, most attentive lettings agent we've dealt with. They've been very ... Read Full Review
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Clan Gordon have been ...
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5 Star Review
By : 'Angus'
Branch : Edinburgh, Level 5 Sugarbond, 2 Anderson Place
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EH6
3 Dec 2025
People found this helpful0
Clan Gordon has been amazing! Any issues have been promptly fixed, communication has been exceptional, really enjoying our flat so far! Would highly ... Read Full Review
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Accommodating and ...
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5 Star Review
By : 'James'
Branch : Edinburgh, Level 5 Sugarbond, 2 Anderson Place
Services : Letting( As a Tenant )
Would you recommend ? : No
25 Nov 2025
People found this helpful0
Great experience and professionalism from everyone I've been on contact with. Painless from the point of viewing to getting the keys - even accommodating at the last minute when trains were ... Read Full Review
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I have recently moved out of ...
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5 Star Review
By : 'Farah'
Branch : Edinburgh, Level 5 Sugarbond, 2 Anderson Place
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EH5
3 Nov 2025
People found this helpful0
I have recently moved out of my Edinburgh apartment. The Clan Gordon team throughout the period of my stay were absolutely great! I appreciate their assistance and excellent service from the moment I got in contact with them searching an apartment until my very last correspondences with them even ... Read Full Review
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Exceptional letting agency - ...
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5 Star Review
By : 'Daniel'
Branch : Edinburgh, Level 5 Sugarbond, 2 Anderson Place
Services : 1
Sold price : £1275
Would you recommend ? : Yes
Postcode : EH14
29 Oct 2025
People found this helpful
Clan Gordon have helped me throughout the entire process of preparing my property rent - through booking inspections, remedial works & decoration touchups, nothing has been too much trouble! A very friendly, professional outfit & I could not recommend them strongly enough any prospective ... Read Full Review
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Exceptional letting agency - ...
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5 Star Review
By : 'Daniel'
Branch : Edinburgh, Level 5 Sugarbond, 2 Anderson Place
Services : 1
Sold price : £1275
Would you recommend ? : Yes
Postcode : EH14
29 Oct 2025
People found this helpful
Clan Gordon have helped me throughout the entire process of preparing my property rent - through booking inspections, remedial works & decoration touchups, nothing has been too much trouble! A very friendly, professional outfit & I could not recommend them strongly enough any prospective ... Read Full Review
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Perfect customer service, ...
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5 Star Review
By : 'Pawel'
Branch : Edinburgh, Level 5 Sugarbond, 2 Anderson Place
Services : Letting( As a Tenant )
Would you recommend ? : No
16 Oct 2025
People found this helpful0
Perfect customer service, great communication, helping, always in touch, ... Read Full Review
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Excellent ...
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5 Star Review
By : 'Andreas'
Branch : Edinburgh, Level 5 Sugarbond, 2 Anderson Place
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : EH3
10 Oct 2025
People found this helpful
Excellent renting service landlords from start to end with no problems. Clan Gordon was very approachable and responsive at all times. Minor repairs were also dealt with efficiently and with high quality contractors at decent prices. Would definitely use them again the opportunity ... Read Full Review
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GlanGordon have been ...
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5 Star Review
By : 'Shirley'
Branch : Edinburgh, Level 5 Sugarbond, 2 Anderson Place
Services : Letting( As a Tenant )
Sold price : £1650
Would you recommend ? : Yes
Postcode : EH12
6 Oct 2025
People found this helpful0
GlanGordon have been excellent in assisting me in my search a rental property. They are professional, helpful, polite, always answer any queries clearly and in a timely manner. From my first call with Cameron, subsequent correspondence with Malin and Islay and been shown around the property by Ed ... Read Full Review
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Cameron, the agent that ...
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5 Star Review
By : 'Aneesah'
Branch : Edinburgh, Level 5 Sugarbond, 2 Anderson Place
Services : 2
Would you recommend ? : Yes
Postcode : EH1
2 Oct 2025
People found this helpful
Cameron, the agent that assisted us was amazing! She went above and beyond us and although we did not secure a property with ClanGordon, they were definitely the estate agents that assisted us the most. They allowed virtual viewings, promptly responded and kept us well informed at every point. ... Read Full Review
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Clan Gordon have been ...
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5 Star Review
By : 'Francesca'
Branch : Edinburgh, Level 5 Sugarbond, 2 Anderson Place
Services : 2
Sold price : £1550
Would you recommend ? : Yes
Postcode : GL52
30 Sept 2025
People found this helpful
Clan Gordon have been wonderful and made our tenancy and move in process so smooth. Couldn’t recommend ... Read Full Review
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Their service was SUPER FAST, ...
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5 Star Review
By : 'Elsie'
Branch : Edinburgh, Level 5 Sugarbond, 2 Anderson Place
Services : 2
Sold price : £950
Would you recommend ? : No
Postcode : EH5
26 Sept 2025
People found this helpful
Their service was SUPER FAST, PROFESSIONAL AND EXCEPTIONAL... .. ... Read Full Review
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Clan Gordon Ltd ...
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5 Star Review
By : 'Francesca'
Branch : Edinburgh, Level 5 Sugarbond, 2 Anderson Place
Services : Letting( As a Tenant )
Would you recommend ? : No
18 Sept 2025
People found this helpful0
We have been renting with Clan Gordon almost five years and they have been fantastic from start to finish. The whole team have always been so supportive and communicative and nothing was ever too much trouble. Whenever we needed anything they were quick to respond and always really helpful and ... Read Full Review
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Recommend ...
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5 Star Review
By : 'F'
Branch : Edinburgh, Level 5 Sugarbond, 2 Anderson Place
Services : Letting( As a Owner )
Would you recommend ? : No
17 Sept 2025
People found this helpful0
A business colleague recommended Clan Gordon to us and we were very glad they did: from the first contact, we have found Clan Gordon to be extremely approachable, professional and efficient, with excellent service to ... Read Full Review
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Professional, efficient and ...
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5 Star Review
By : 'FM'
Branch : Edinburgh, Level 5 Sugarbond, 2 Anderson Place
Services : 1
Would you recommend ? : Yes
Postcode : EH16
1 Sept 2025
People found this helpful
We have been very impressed at the professionalism and efficiency shown so far by Clan ... Read Full Review
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Contractor ...
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5 Star Review
By : 'Aquawave'
Branch : Edinburgh, Level 5 Sugarbond, 2 Anderson Place
Services : Letting( Property Management )
Would you recommend ? : Yes
Postcode : EH21
31 Aug 2025
People found this helpful
Great company to do work with great knowledgeable staff. It’s a pleasure to work with ... Read Full Review
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Excellent ...
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5 Star Review
By : 'Jonathan'
Branch : Edinburgh, Level 5 Sugarbond, 2 Anderson Place
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : EH14
31 Aug 2025
People found this helpful0
I’ve had an excellent experience with Clan Gordon. They are consistently professional, reliable and highly organised in anticipating and dealing with any issues. Communication is prompt, and my confidence in them makes the process of letting much easier. I would always recommend them to anyone ... Read Full Review
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Courteous, efficient and ...
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5 Star Review
By : 'RB'
Branch : Edinburgh, Level 5 Sugarbond, 2 Anderson Place
Services : Letting( As a Owner )
Rent PCM : £1390
Would you recommend ? : Yes
Postcode : EH9
31 Aug 2025
People found this helpful0
I have used Clan Gordon as a letting agent several years now and always found them to be courteous, efficient and thoroughly effective. Always on the ball with regulations and repairs I can rest easy knowing my properties are in good ... Read Full Review
Comments on Agent Fees
Good value
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 2/15/2024, 7:29:38 AM by allAgents
