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The UK's Largest Customer Review Website for the Property Industry

2.4/5, 120 Reviews
33% Recommended
By : 'D'
Services : Letting(I am a Tenant)
Would you recommend ? : No
Postcode : S6
Like many reviewers have mentioned, most problems are caused by Jade's incompetents. I don't understand how this woman still has a job with the crap shes pulled. She is impossible to contact unless money is involved. When signing my contract I had to constantly email her to send it to me. Went through the whole application process assuming everything is good and in order. Contract signed and money paid. About a couple of days before I was due to move in she emailed saying I can't move in because I haven't provided a guarantor (she never asked for one) so that was a rough couple of days worrying and thinking I had nowhere to move to. You have to pay a 'deposit' amount but they do not refer to it as a deposit so they don't have to protect it. I know for sure I'm not getting this money back when I move out. Moving day - apparently the only time I can move in was 5pm on the day (WTF), so I reluctantly agreed. But guess what, I showed up at 5pm and nobody was there, I managed to reach another member of staff who essentially said sorry nobody can meet you there because it's past 5 and we're closed and it's now out of our business hours (WHAT!!). So they essentially had me wait there for two hours until night security started their shift. Now, about the actual building. Not really had any issues with the actual room. There was storage under the bed which was a plus. The washing machines are really gross. In fact the whole laundry room it's covered in mould (which they have painted over). When the fire alarms go off they last on average about 30 minutes because nobody knows how to turn it off. Occasionally there were issues with the hot water. Recently, the police were at the property, apparently there was a tenant who was violent and threatening others. Not to mention the strong weed smell at the entrance, which can't be helped because people seem to be smoking it right at the entrance. Honestly, a few of the tenants here are kind unsavoury (drugs and possibly dealers too). Every time my girlfriend would come over she fears for her safety because another tenant made some inappropriate remarks at her. She doesn't feel safe walking around the building by herself. I have to always be with her when she's coming and going from the property. Summary of the HUB - I've lived in worse places, so I can deal with the issues of the building itself. Nothing wrong with the building or rent amount if it weren't due to the sheer incompetence of the letting agency I would actually be okay with staying at this place for longer. Three more months of this nightmare then I'm out. We'll see what kind of crap they'll pull when I move out.
By : Aimee Mullen
3 Oct 2021Steer clear of this company! They are beyond a joke. Moving in was like pulling teeth for starters, not once did they ever answer the phone, they booked me in for a viewing, turned up late, showed me the wrong flat, turned out JADE who I was emailing has sent me a video of a flat that wasn’t even free yet.. so I got showed two half the size. Put my foot down and said I wanted the one in the video and was happy to wait til it was free, and I did. Now fast forward to 10s of emails that JADE ignored, trying to get a contract. Was also originally told a price for 6 months, which they then changed their mind on, telling me that that was actually the price for 9 months and 6 months would be approx £100 extra a month. At this point I was desperate so I took the 9 months. Should of just cut it off there and saved a world of hassle. Even after paying the “holding fee” (that’s the kicker, they don’t call it a deposit so they don’t have to protect it) and a month upfront. I was then again receiving no correspondence from JADE, the date on my contract read 13/01, it wasn’t until the 18th that I actually got my keys! This part has come back to haunt me as JADE is now saying that the 5 day wait is nothing to do with her (despite me providing the email proof - she just ignores it) and has threatened me with court for not paying for the 5 days that I didn’t have keys for!!! Now the building, it’s disgusting. There was something brown smeared over my letter box upon move in, I refused to touch it and after maybe, 6 months, it was finally cleaned off. Only 1 window in my flat opened. The shower door wouldn’t shut properly, even the oven doesn’t work consistently! But JADE still doesn’t care nor help. The fire alarms go off constantly, in fact, whilst I was in my flat asleep whilst ill a few weeks back, men let themselves into my flat to check the alarm! JADE at 8:52 advised that they would need access from 9. Out of order. In 9 months I’ve seen 3 dead rats right at the door, the bin room in infested. Everybody I’ve met in the buildings had a horrendous time after letting this company and that woman into our lives, she is soul sucking. There are clear planted 5 star reviews on here that if you actually asked people in the buildings for, they’d tell you to run the other way.
By : Laura Welsby
12 Oct 2021Hi, as I have been threatened with court too, is it possible to message you direct? Regarding been threatened with court like yourself as they are wanting more money off me.
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 3 | 38 | 66 | 0 | 0 | 0 | 0 | 0 | 12 |
Noble City Living Sheffield
St Marys Gate, Sheffield, South Yorkshire
S2 4LA
01952615213

By : 'Vick'
Branch : Office 1, St Marys Gate
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : S1
The most appalling experience of my life. I genuinely don’t have words strong enough to describe how awful this place is. The staff are beyond unprofessional — it’s as basic courtesy and communication don’t exist here. Let’s start with Jade, who claims to be a manager. I have never encountered ... Read Full Review
By : 'Sofia'
Branch : Office 1, St Marys Gate
Services : 2
Sold price : £800
Would you recommend ? : No
Postcode : S3
Useless company, avoid at all costs! There’s not a single reasonable person working there, it seems like they need to pass an axxxxxle test to be employed there, especially the staff at lettings inbox and Jade. They don’t resolve any maintenance issues, property is worn out and in poor condition, ... Read Full Review

By : 'Ali'
Branch : Office 1, St Marys Gate
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : S1
I’ve had an extremely frustrating experience with Lightbox Sheffield. The support team is unresponsive and unhelpful – getting a clear or timely answer feels nearly impossible. They are quick to apply unfair charges without proper explanation, and when questioned, there's little to no ... Read Full Review
By : 'LL'
Branch : Office 1, St Marys Gate
Services : Letting (As a Owner)
Would you recommend ? : No
Postcode : S1
My contract with you had ended on June 30, 2024. For more than 3 months now, you did not give back my house keys. I kept writing emails, sending WhatsApp messages, sending registered mail, calling your phone number which keeps going to your voice mail. I know you got all these messages so why ... Read Full Review

By : 'David'
Branch : Office 1, St Marys Gate
Services : Letting (As a Tenant)
Rent PCM : £672
Would you recommend ? : No
Postcode : S3
The horrible customer service cannot be overstated. There were so many problems that I can't even remember all of them. I never leave reviews (because effort) but I feel like it's my duty to even just stop one person from going with them. They are terrible at getting back to you, are ... Read Full Review
By : Noble
31 Aug 2024David, you lived with us for 12 months, you then booked another property with us which you failed to complete the documentation in time so the booking was cancelled and the flat was relet. We then...

By : '_tenant'
Branch : Office 1, St Marys Gate
Services : Letting (As a Tenant)
Rent PCM : £672
Would you recommend ? : No
Postcode : S1
They gave me a bed filled with bed bugs. I handed the mattress back to them and bought my own. They tried to charge me and say I ‘stole the old mattress’. The staff are incredibly rude and ... Read Full Review
By : Noble
31 Aug 2024Hi Megan, thank you for your review, you claim bed bugs but when we wanted to attend to inspect and fumigate you ignored all communication, you then claimed you had to remove the mattress but...

By : 'Ugly'
Branch : Office 1, St Marys Gate
Services : Letting (As a Prospective Landlord/Tenant)
Rent PCM : £120
Would you recommend ? : No
Postcode : S6
Dirty, Mouldy, gross. Came for a viewing as a new student tenant. Honestly a really disgusting accomodation. This is an accom which is for students AND the public. So you can imagine the kinds of people there. This wasn’t advertised online. I booked a viewing so I will explain my ... Read Full Review



By : 'Jason'
Branch : Office 1, St Marys Gate
Services : Letting (As a Tenant)
Rent PCM : £600
Would you recommend ? : No
Postcode : S3
Please everybody believe what you read when it comes to Noble City Living . I moved to Sheffield for three months which was a tenancy of my contract on the flat that I rented when I handed my keys back as I had ended my tenancy I have then had endless amount of emails from Jade ata saying that ... Read Full Review
By : Mary
16 Oct 2024me...

By : 'Mel'
Branch : Office 1, St Marys Gate
Services : Letting (As a Tenant)
Rent PCM : £1060
Would you recommend ? : No
Postcode : S1
<p>Noble City living are the most unpleasant people I have ever had the misfortune of dealing with. Every single interaction with these people was a disaster, from arranging a viewing, signing documents, moving in, arranging maintenance, paying rent, moving out, trying to contact them in ... Read Full Review
By : hugh
21 Nov 2023I'm sorry that you, like so many others have had to deal with Jade and Gary and the monsters who are Noble. They scammed me into a 12 month contract at over £1000 per month for a studio...

By : 'Keith'
Branch : Office 1, St Marys Gate
Services : Letting (As a Tenant)
Rent PCM : £600
Would you recommend ? : No
Postcode : DN3
Please avoid this company at all costs. I cannot stress enough how they avoid your calls when you have a problem or do not contact you unless they want money. They are frightenly unprofessinnal in their dealings and management are ruthless to the core. I have never had the mispleasure to deal ... Read Full Review

By : 'Joe'
Branch : Office 1, St Marys Gate
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : S3
If I could rate 0, I would. When I read a few negative reviews I ignored it but I wish I listened. The lift never works, general maintenance is a joke, on-site gym is not fit for purpose, wierd smells in corridor. The list could go on. When leaving, I was told they could provide a reference but ... Read Full Review
By : 'Johny'
Branch : Office 1, St Marys Gate
Services : Sales (Prospective Vendor/Buyer)
Would you recommend ? : No
Postcode : TF3
Absolutely horrendous Company, Avoid at all costs. Tell lies , avoid coming back to you etc ... Read Full Review

By : 'Bailey'
Branch : Office 1, St Marys Gate
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : S1
If I can score a zero star i would but i can't. This company is a scam. Before moving in, I tried my best to contact them to make sure I sign the contract on time so as to move in on time. They kept sending me the contract with wrong name, wrong gender. The staff was super unhelpful and ... Read Full Review

By : 'Elderflower'
Branch : Office 1, St Marys Gate
Services : Letting (As a Tenant)
Rent PCM : £629
Would you recommend ? : No
Postcode : S3
Avoid. Claimed I was in rent arrears when they hadn't acknowledged receipt of said rent a fortnight earlier. Jade (MD, no less) would rather threaten court action than look through her records to check if you've paid. Unprofessional to say the least. They are looking to build ... Read Full Review

By : 'Paul'
Branch : Office 1, St Marys Gate
Services : Letting (As a Owner)
Rent PCM : £550
Would you recommend ? : No
Postcode : CF24
The sort of company that gives landlords and agents a bad name. As a landlord I consider it a matter of decency that you provide a reference for past tenants in a timely manner when requested both to help them find somewhere to live and for the landlord. After all, we ask other agents and landlords ... Read Full Review
By : 'Molly'
Branch : Office 1, St Marys Gate
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : S1
Been with these landlords for 2 years. My first renting property. They helped me with any maintenance and were quick to respond. Lovely ... Read Full Review

By : 'Lucy'
Branch : Office 1, St Marys Gate
Services : Letting (As a Tenant)
Rent PCM : £675
Would you recommend ? : No
Postcode : S8
Horrid people take ages to reply then when you have its too late poor communication and passive aggressiveness received because Jade claimed i was messing them around on purpose when in reality i was struggling finding a realtor and instead of showing basic empathy sent me a rude email today and i ... Read Full Review
By : 'Robert'
Branch : Office 1, St Marys Gate
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : TF3
Recently moved into a property and the process was very easy and simple. Thank you for your help in finding me and my family our new ... Read Full Review
By : 'Katie'
Branch : Office 1, St Marys Gate
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : S1
If you end up living here, expect to regularly not have access to Wi-Fi, heating and hot water. Expect not to be treated like a human being, but as another figure on their pay check. The customer service of Noble City living is non-existent, they do not care about you or your basic needs, and they ... Read Full Review
By : Talulah
25 Apr 2023Katie, 100% agree with you. I find it totally abhorrent that these people are allowed to operate at all and face no repercussions for their bully tactics, incompetence and ...

By : 'BJ'
Branch : Office 1, St Marys Gate
Services : Letting (As a Tenant)
Rent PCM : £585
Would you recommend ? : No
Postcode : S3
Do your research. That would be my advise going into renting any property with Noble. i rented a room with them for 3 1/2 years. Its hard to remember and state all my issues i've had with the company over the years. Initally i like many others found the advertised room prices quite ... Read Full Review
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