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Jun 04,2021
Jun 04,2021
2
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Do not rent with Mountgrange no matter how nice you think the property is. In a decade of renting in London I’ve never experienced such awful service as a tenant.
The managing agents treated the smallest requests (eg broken bathroom fan/broken door bell/broken window) as the biggest inconvenience and took months and countless emails of chasing to fix problems.
The boiler (which was located in the main bedroom) was fitted without the flu sealed. This was flagged when the carbon monoxide detector went off in the middle of the night and a British Gas engineer came round. He told us to leave the flat until it was fixed or risk dying from a leak.
We had a serious mould problem caused by a lack of a window in the bathroom, along with a broken extractor fan from when we moved in, and incorrect paint used for a wet room. Mountgrange took over half a year (and lots of chasing – 27 emails) to begrudgingly fix this. They sent round the same handyman three times to ‘survey’ the problem during the lockdown, and decide if it needed any work – he said yes every time and said he didn't know why they were putting off the issue. He pointed out that the walls had initially been covered in the incorrect paint. It seems Mountgrange have a habit of using shoddy workmen (noted in other google reviews).
Mountgrange said they wouldn’t fix mould damage caused by a lack of extractor fan (bathroom seals) and told us to clean it – and then sent us a youtube video with cleaning instructions. They then said if it was still there when we moved out we would be liable.
The ceiling lights fell out over the bath because they had been fitted incorrectly. The director of the company told us to “shove” them back in, which was tricky considering a part of the ceiling fixture was missing.
Rent was increased during the pandemic, despite rents in London dropping, and they evicted us (as the landlord's had decided to sell) by just posting an eviction notice in our door. There was no cover letter / explanation / email or call.
They made several deductions from the deposit for items such as redecoration - DPS ruled against much of this and awarded us that money back.
Veronica W was a terrible property manager – always speaking to us in rude and aggressive tone. After leaving the property she told us they would hold on to our deposit for three months, which is against the tenancy deposit scheme (we had to go to the TDS in the end to sort it). Mountgrange act like they are not meant to provide tenants with a service, and instead simply collect rent and have little else to with them. Perhaps this was because our property was at the lower end of their price range at £1600.
Myself and my housemate have never experienced such problems with any other estate agents / landlords in 20 years of combined renting. The situation let to a great deal of anxiety and stress. I urge potential renters to avoid.
The managing agents treated the smallest requests (eg broken bathroom fan/broken door bell/broken window) as the biggest inconvenience and took months and countless emails of chasing to fix problems.
The boiler (which was located in the main bedroom) was fitted without the flu sealed. This was flagged when the carbon monoxide detector went off in the middle of the night and a British Gas engineer came round. He told us to leave the flat until it was fixed or risk dying from a leak.
We had a serious mould problem caused by a lack of a window in the bathroom, along with a broken extractor fan from when we moved in, and incorrect paint used for a wet room. Mountgrange took over half a year (and lots of chasing – 27 emails) to begrudgingly fix this. They sent round the same handyman three times to ‘survey’ the problem during the lockdown, and decide if it needed any work – he said yes every time and said he didn't know why they were putting off the issue. He pointed out that the walls had initially been covered in the incorrect paint. It seems Mountgrange have a habit of using shoddy workmen (noted in other google reviews).
Mountgrange said they wouldn’t fix mould damage caused by a lack of extractor fan (bathroom seals) and told us to clean it – and then sent us a youtube video with cleaning instructions. They then said if it was still there when we moved out we would be liable.
The ceiling lights fell out over the bath because they had been fitted incorrectly. The director of the company told us to “shove” them back in, which was tricky considering a part of the ceiling fixture was missing.
Rent was increased during the pandemic, despite rents in London dropping, and they evicted us (as the landlord's had decided to sell) by just posting an eviction notice in our door. There was no cover letter / explanation / email or call.
They made several deductions from the deposit for items such as redecoration - DPS ruled against much of this and awarded us that money back.
Veronica W was a terrible property manager – always speaking to us in rude and aggressive tone. After leaving the property she told us they would hold on to our deposit for three months, which is against the tenancy deposit scheme (we had to go to the TDS in the end to sort it). Mountgrange act like they are not meant to provide tenants with a service, and instead simply collect rent and have little else to with them. Perhaps this was because our property was at the lower end of their price range at £1600.
Myself and my housemate have never experienced such problems with any other estate agents / landlords in 20 years of combined renting. The situation let to a great deal of anxiety and stress. I urge potential renters to avoid.
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Latest Reviews
4th Jun 2021
reviewed by 'Harriet Barber'
8th Mar 2021
reviewed by 'Anna'
Opening Hours
Address
Mountgrange Heritage
27 Kensington Park Road
Notting Hill,London
Greater London
W11 2EU
020 7221 2277
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 0% | £0 | £0 |
| Lettings | 0% | 0% | £1,600 | £2,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 0 | 2 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
- W11
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Jun 04,2021
Jun 04,2021
2
people found
this helpful
this helpful
Do not rent with Mountgrange no matter how nice you think the property is. In a decade of renting in London I’ve never experienced such awful service as a tenant.
The managing agents treated the smallest requests (eg broken bathroom fan/broken door bell/...
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Mar 08,2021
Mar 08,2021
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I rented a flat at 39B Pembridge Villas, London, W11 3EP.
I had to move out of the property due to the vibrations from the transport passing by at night. I noticed the shaking during my first night there and emailed the agency straight away. ...
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Mar 30,2017
Mar 30,2017
3
people found
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Poor management, incorrect fees and dishonest practice. RUN RUN RUN.
Unprofessional and emotional behaviour caused by staff laziness. They completely destroyed a tenancy and I ended up doing everything myself....
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Comment on agent fees
Terrible
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Feb 17, 2020
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(3)
You are so right Bob! I had exactly the same experience. Their employee turnover rate is very high. They are bullies, very dishonest and they play with agreements and watch out they make fake statements! I couldn’t agree with you more. Don’t use them! ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 2:50 PM 10/05/2016 by Kelly Harrison
