FirstPort

Hi, I've been waiting 1 year to hear how you will tackle the balcony flooding at 154 Heol Gruffydd, CF37 5NY. I urgently need a response. I'm asking you to please respond to the solicitor requests. It's a very simple job, I've heard from an insider that the relevant people are squabbling like ... Read Full Review

Absolute joke of a company ran by clowns! This company nearly lost me my buyer whilst selling my house and also lied to me about a credit that they said that I was entitled to on my account multiple times, turns out that I wasn’t but they haven’t explained why despite a refund being confirmed by ... Read Full Review

Property never maintained, any work done is such bad quality and there are so many health and issue concerns. The company is terrible and don’t listen to complaints. I pay so much money them to maintain the property and they do nothing. ... Read Full Review

Absolute scam of a company. Will charge lots of money, do nothing and fail to present receipts for charges. This should be ... Read Full Review

NO GARDENING, SWEEPING OR REPAIRS SINCE MARCH 2023, BILLS DON'T MAKE SENSE, PROPERTY MANAGER ... Read Full Review

1 star is too many. Appalling service. Nothing gets done. Phone calls and emails go unanswered. Avoid this ... Read Full Review

The worst management company I have ever experienced. Nobody knows what is going on, nobody replies to emails, useless when trying to speak with them on the phone. I honestly don't write bad reviews but the level of service is beyond ... Read Full Review

If I could give a minus rating I would. They put cream carpets in our busy communal area 4 years ago which are filthy and disgusting and we are still battling to get this changed to a more practical colour. Us flat owners had no communication. We seem to get through a phenomenal number of Account ... Read Full Review

An absolute shamble, honestly. The communication with First Port is difficult and to get them to take an action is a miracle. 0 stars if I ... Read Full Review

I genuinely feel sorry for the staff. They are being let down by the management and leaders so badly it's harming their job prospects. This company is a disgrace, the level of incompetence in every department is staggering. frankly i do not know how they are allowed to continue servicing ... Read Full Review

Pay them a fortune and they do nothing! A leak into our flat from the empty property above and they refuse to intervene - says it needs to be sorted out between leaseholders. Firstly said they had no contact details!!!! Absolutely no action form the leaseholder concerned and still Firstport ... Read Full Review

I paid another charge on top of my monthly management fee of £1500 pounds for ‘additional works’. The works never took place. I have asked for a refund they won’t refund it. They said I would have been offered a refund when the works weren’t going ... Read Full Review

Absolutely dreadful having to deal with this company. Lack of organization, deceitful, and singularly focused on greed and nothing else. The company keeps changing their name too so that newer customers can't find out about their terrible past ... Read Full Review

Slow and inaccurate response. Price hikes feel like profiteering. Won't refund money without a huge battle (that I'm in the middle ... Read Full Review

FirstPort recently became the managing agent of our building, a mid-sized 150+ units development in London, and the service level and conditions of living in our estate have downgraded dramatically since, while our costs have skyrocketed (more than +50%) with no explanation In the space of 2 ... Read Full Review

Absolute joke of a management company. No one from their organisation responds to ANY emails, calls, letters from residents for months at a time. Then we will get a single reply that’s an automated message. Then another that conflicts the previous one. Then employees telling residents we ... Read Full Review

Living in a FirstPort-managed property will knock years off your life. They are rude, unprofessional, respond to queries slowly or not at all, and charge exorbitant fees. Their management website is broken and borderline unusable. hey present your statement in an intentionally confusing ... Read Full Review

feel compelled to share my harrowing experience with First Port's abysmal service at the Nash Mills Wharf development, specifically within HP3. The level of incompetence and disregard for residents' well-being is nothing short of appalling. First and foremost, I've been issued ... Read Full Review

My husband and I have waited almost 3 months for them to return money they owe us. We have lost count of all the emails we have sent them chasing this. It actually feels quite humiliating to keep having to ask for it over and over again. And in a cost of living crisis as well. We sold up and ... Read Full Review

If could give them one star i would. They do not communicate, fix or take responsibility for the buildings that they are running. A useless organisation. A number of residents reported issues that have not been fixed. Constant engineer visits for the same issue fire alarm issue for example are ... Read Full Review