Lettings R Us

We are a professional agent and conduct viewings in a business-like manner with courtesy and professionalism. Our Agency fees are £95 + VAT for each tenant that will be residing in the property who are over the 18 year old threshold (We are one of the cheapest agents in Frome and do not charge a renewal fee every six months like most agents do!). We do indeed have a complaints procedure and we answer all complaints that come to the office in writing. We spoke to the MP that you have mentioned and put our point across and indeed he found that we were not in the wrong on this and said that he would contact you. We deal with the council on a weekly basis and have housed many of their tenants and YMCA. In fact the office today had an email from the council asking if we had any properties available that would accept housing benefit (I do not know where you have got this information from!). We believe that all agents should be regulated but that this should be a free service and not chargeable. When this happens then we will defiantly join.

Mr candy,your above comments really are "out of this world"you are a natural born LIER,you con many folks,my daughter recently went to the YMCA to try to get housing,THEY HAVE REMOVED YOU FROM THEIR LIST OF AGENTS THEY DEAL WITH,as even recently you tried ripping off traveller families refered to them for their deposits. You sir are the most uncouth corrupt man i have ever had the miss-pleasure to deal with. The sooner legislation comes in to shut companies like yours down the better.

We have housed many YMCA tenants but because legislation and insurance policies have changed we find it hard to use YMCA as there bond does not last for the entire tenancy only the first six months which is useless as our tenancy agreements roll onto periodic after the six months has ended so any damage done after the six months can not be claimed for. We do speak quite frequently to Carol who works for the YMCA.

Well why are you not signed up to transparent agent' scheme yet? you are a nasty man and need to sp

I totally agree with you all. I was intimidated to pay for one month more and denied of references for future tenancy, because I was not able to be present at every appointment he fixed with new clients. He denied the right of the privacy by using a second key to inter in the flat WITHOUT MY PERMISSION and refused to understand the limit that working on shift in hospital I have some limits that I MUST RESPECT!. He is not only unprofessional but he denies the human rights and the respect of the person, which is the first point in a Person.

We have not signed up to this scheme as do not believe that tenants should not be able to post threats, comments that can not be backed up with evidence and not leave there correct names so that we know who they are. If it was like Trip advisor then we would defiantly sign up. The price also increases depending on which level you are and trip advisor is free. We give tenants at least 24hrs notice and if they can not make it then we will rearrange the appointment. If the tenants lets us in with the key which the majority do then we will go ahead with the viewings after the notice has been given.

We are not part of the transparent agent scheme as the comments on this website are not vetted correctly and if it were free and worked like trip advisor then we would sign up to it. We would never make a tenant pay for another month's rent unless they missed there rent date and did not give the correct notice period. We always give referencing for future tenancies whether bad or good. We understand that different tenants have different live schedules, we give 24hrs notice for a viewing and if not good for the tenant then we will reschedule to suit both parties.

Our opinion of Lettings r us is zero. The reason for this is because in September 2017 our Tenant told us that she wanted to move due to family issues, she was 7 months into a 12 months Tenancy. We agreed that we would not hold her to the Tenancy Agreement but that we would require 1 months notice minimum. After she had viewed a property let by Lettings r us, we were asked for a reference, we explained the situation to the Agent but they were not interested, they just wanted to know if the Tenant was honest & reliable & paid her rent. As soon as we emailed the reference the Tenant was told by the 'Agent'that if she wanted the property she had to move in within a week! When I rang them to say that this would not allow the Tenant time to give us a fair notice period, the 'Agent' told me that was between myself & my Tenant. So we were left with a vacant property. I would like to know how an 'Agent' can ask for a reference about honesty & reliability around a Tenant when they have no scruples themselves. I just hope they get treated in the same way at some point.

Richard Candy should never be trusted to run a Bath never mind a company that involves people’s lives and hard earned money! He is a * who’s sole motive in life is to make as much money as possible for himself I lost £5000 to this pond life! NEVER USE LETTINGS R US BECAUSE YOU WILL LIVE TO REGRET IT!

Let’s start from my first meeting of Richard candy from “Lettings R us “ On my veiwing of my property he had the cheek to ask me out ? what was he thinking the slime bag! ??‍♀️ I had a leak that I called about that was running down my wall and got told that as it’s covid no one can come out!! I had to pay someone, but because I couldn’t afford a real trades man I had no receipts I was not reimbursed!! it was actually the toilet leaking so not something that can wait! They called my dying dad who was my guarantor and had 3 months to live because I was late paying the rent due to all the heartache! I’d been here for year and half no problems!! I had a breakdown due to trauma year and half ago and the house got in a bit of a state as I couldn’t and wouldn’t leave my room, my boys were my rocks but not the tidiest!! The veiwing didn’t go to well, they didn’t appreciate the state of the houses and i wouldn’t come out my room!! so I then had 6 months to leave. In my mental state I buried my head for another 2 months but then got up and cleaned this place from top to bottom for my boys!and our pride! I got rid of any rubbish cut the hedge fixed fences all the things That had accumulated from me having a break down and I was ready for the next veiwing! In they came well impressed ? I conformed and licked ass. I was even contemplating on giving him 20 mins of my time for a drink ?? I didn’t want to keep the house, I wanted to leave and I was looking anyway! I have not had any luck in this house!! I done it so I could hold my head up when I left, because this was my home and I had neglected it , I was struggling and those boys done the best they could whilst watching there mum break!! And I’m Proud of them. They might be messy but there more men then Richard candy will ever be! ? Do you know your a pompous slimy prick with no compassion??? not for me! my children! or my dying dad??!! All the money in the world ain’t going to change what an ugly person you are!! Stop sliming on your clients Richard!! Your the brunt of all our jokes!! I wouldn’t even let you breathe on me!! I’m not being thrown out for untidiness and hand prints on the wall I had a Bloody breakdown!! ? well they said I could stay anyway ? not that I wanted to, I just needed time to leave but once they said I could I stopped the search a bit and concentrated on trying to get better! I had an incident here with one of my sons with the police baring in mind no one has been convicted!! I have now had a possesion order and in have to be out very soon I’ve had 3 weeks!! I have 7 days left!!! When they put the notice in 6 months ago they didn’t cancel it when they said I could stay!! So the notice was in Oct so I would have to be out April (if they hadn’t said I can stay!) But then because the incident with the police I had the accelerated possesion order!! So they had used the notice from October! Said I could stay so I didn’t look and now I’ve had 3 weeks to pull myself together find a house which is nearly impossible ? But... I have one !!!! ? Let’s not forget Magda.. seems to get the upmost pleasure in people failing! Thanks Magda for leaving it 5 days til you returned my call? I mean I was only waiting to see if the landlord would drop the court action As I had no problem leaving, i wanted to go. I just needed bit more time to find somewhere as you did say I could remain there so I didn’t look for 3 of the months!! And I couldn’t afford to move and pay 400 court fees! I sat in such hope as it’s just decency! But no call! I called again on day 3 and you hadn’t spoke to them ?then had to call again on day 5 for you to tell me that “ oh I was just going to call you and no they are proceeding!!” 5 days wasted, we were going to be homeless in 3 weeks!! A family and you just snub it off like it don’t matter! Take 5 days !! You make me sick!! Well I hope one day the storms come down on you both and my landlord because mental health is not a joke. I have no rent arrears it was all things that could be fixed!! just things!! and you took those things over being a decent humans! I feel sorry for you! I know it’s your job but don’t say I can stay then 3 months later send a court order giving me 3weeks!! And 400 pound court fees!! I’m a reasonable person! You only had to ask!! My mental health has plummeted again! But everything has a silver lining and we are relocating to start our new life! So In a weird kinda way I want to thank them aswell ? for being such a cold callous creepy wannabe business man!! and thank you Magda for being you?Just a twat in training!! Richards monkey!! .. I’m going to leave this room for the last time!! Oh and to my landlord try and smile now and again and remember things can be fixed and painted over !! hearts can’t.. have some compassion and human decency we can’t all be strong all the time ! but time is needed sometimes to heal! We can’t all be born perfect! So yea my rating is 10/10 for being arse holes and leading such a crap letting agent with crap staff!! All the best to you all xx?( not for you rich don’t get excited) ? Hayley

Let’s start from my first meeting of Richard candy from “Lettings R us “ On my veiwing of my property he had the cheek to ask me out ? what was he thinking the slime bag! ??‍♀️ I had a leak that I called about that was running down my wall and got told that as it’s covid no one can come out!! I had to pay someone, but because I couldn’t afford a real trades man I had no receipts I was not reimbursed!! it was actually the toilet leaking so not something that can wait! They called my dying dad who was my guarantor and had 3 months to live because I was late paying the rent due to all the heartache! I’d been here for year and half no problems!! I had a breakdown due to trauma year and half ago and the house got in a bit of a state as I couldn’t and wouldn’t leave my room, my boys were my rocks but not the tidiest!! The veiwing didn’t go to well, they didn’t appreciate the state of the houses and i wouldn’t come out my room!! so I then had 6 months to leave. In my mental state I buried my head for another 2 months but then got up and cleaned this place from top to bottom for my boys!and our pride! I got rid of any rubbish cut the hedge fixed fences all the things That had accumulated from me having a break down and I was ready for the next veiwing! In they came well impressed ? I conformed and licked ass. I was even contemplating on giving him 20 mins of my time for a drink ?? I didn’t want to keep the house, I wanted to leave and I was looking anyway! I have not had any luck in this house!! I done it so I could hold my head up when I left, because this was my home and I had neglected it , I was struggling and those boys done the best they could whilst watching there mum break!! And I’m Proud of them. They might be messy but there more men then Richard candy will ever be! ? Do you know your a pompous slimy prick with no compassion??? not for me! my children! or my dying dad??!! All the money in the world ain’t going to change what an ugly person you are!! Stop sliming on your clients Richard!! Your the brunt of all our jokes!! I wouldn’t even let you breathe on me!! I’m not being thrown out for untidiness and hand prints on the wall I had a Bloody breakdown!! ? well they said I could stay anyway ? not that I wanted to, I just needed time to leave but once they said I could I stopped the search a bit and concentrated on trying to get better! I had an incident here with one of my sons with the police baring in mind no one has been convicted!! I have now had a possession order and in have to be out very soon I’ve had 3 weeks!! I have 7 days left!!! When they put the notice in 6 months ago they didn’t cancel it when they said I could stay!! So the notice was in Oct so I would have to be out April (if they hadn’t said I can stay!) But then because the incident with the police I had the accelerated possession order!! So they had used the notice from October! Said I could stay so I didn’t look and now I’ve had 3 weeks to pull myself together find a house which is nearly impossible ? But... I have one !!!! ? Let’s not forget Magda.. seems to get the upmost pleasure in people failing! Thanks Magda for leaving it 5 days til you returned my call? I mean I was only waiting to see if the landlord would drop the court action As I had no problem leaving, i wanted to go. I just needed bit more time to find somewhere as you did say I could remain there so I didn’t look for 3 of the months!! And I couldn’t afford to move and pay 400 court fees! I sat in such hope as it’s just decency! But no call! I called again on day 3 and you hadn’t spoke to them ?then had to call again on day 5 for you to tell me that “ oh I was just going to call you and no they are proceeding!!” 5 days wasted, we were going to be homeless in 3 weeks!! A family and you just snub it off like it don’t matter! Take 5 days !! You make me sick!! Well I hope one day the storms come down on you both and my landlord because mental health is not a joke. I have no rent arrears it was all things that could be fixed!! just things!! and you took those things over being a decent humans! I feel sorry for you! I know it’s your job but don’t say I can stay then 3 months later send a court order giving me 3weeks!! And 400 pound court fees!! I’m a reasonable person! You only had to ask!! My mental health has plummeted again! But everything has a silver lining and we are relocating to start our new life! So In a weird kinda way I want to thank them as well ? for being such a cold callous creepy wannabe business man!! and thank you Magda for being you? Just a * in training!! Richards monkey!! .. I’m going to leave this room for the last time!! Oh and to my landlord try and smile now and again and remember things can be fixed and painted over !! hearts can’t.. have some compassion and human decency we can’t all be strong all the time ! but time is needed sometimes to heal! We can’t all be born perfect! So yea my rating is 10/10 for being a* h* and leading such a crap letting agent with crap staff!! All the best to you all xx?( not for you rich don’t get excited) ? Hayley

Extremely poor. Avoid! They discriminate if you receive any kind of benefit and tell you that you must earn £26,000 a year even though we have proof that we can afford the rent and we pay the rent on time at our current property. We also have a guarantor who works full time and a homeowner. We have referencing to prove the rent has always been paid on time. They won't even allow you to view the property and will shoot you down straight away. They don't listen and don't understand people's circumstances. We had an issue before when Richard was showing us a flat who was arrogant, negative and pressuring us but we thought we'd give them another chance. Obviously they haven't changed and are still rude, arrogant and don't care. I am going to the Ombudsman and the Local Newspapers about this so called "estate agent". Please if you are looking for a property, don't go with these clowns. Reading other reviews on here they don't carry out repairs. They aren't worth the hassle. Just avoid them.