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Biggleswade, SG18
1/5, 7 Reviews
0% Recommended
60% sales valuation accuracy
0% letting valuation accuracy
100% sales fee satisfaction
67% letting fee satisfaction
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"Recently purchased a house..."
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1 Star Review
By : 'Rob'
Services : Sales(As a Buyer)
Would you recommend ? : No
Postcode : SG18
Oct 26, 2016
People found this helpful7
Recently purchased a house through Satchells, complete disaster from start to finish. Too many problems to list but here are a few; Satchells didn't want us having the property as there was another couple interested who were also selling through Satchells, so told us numerous lies to put us off, including that the property above the one we wanted wouldn't be built until at least Christmas (it was on track for September). Satchells tried to put us off of viewings and were very late when we did have a viewing. I received a letter in the post (a legal document!) saying my offer was accepted, but Satchells sold the property to the other interested couple without even telling us. That fell through and after another battle we finally got an offer accepted, but we had to go in to the office to ask for answers regarding our offer as they weren't getting back to us, Megan told us we should stand on the street outside the shop as her phone calls were confidential! We refused as we had been asking for Satchells for an answer on our offers for a week but they had been stalling trying to get the Satchells couple back on board. Grace was also in the office and was giving us dirty looks and muttering under her breath to us. The staff were extremely rude throughout the entire process. Finally came exchange day, more errors on Satchells side meant we couldn't exchange and we couldn't have the initial agreed moving date. Satchells lied and said it was all down to Thomas Morris and not Satchells... the solicitors said otherwise!! I don't understand how this agent are still in business!
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 60% | 100% | £300,000 | £300,000 |
| Lettings | 0% | 67% | £625 | £650 |
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Absolutely ...
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1 Star Review
By : 'Anamaria'
Services : Letting( As a Tenant )
Rent PCM : £650
Would you recommend ? : No
Postcode : SG5
Jun 11, 2018
People found this helpful3
If I could give 0 stars I would, me and my boyfriend wanted to rent a house in Biggleswade, after our viewing was cancelled 3 times, we finally got to see it in the end. And then they took my card details, saying they will contact the landlord and then proceed to do the references. After a week I... Read Full Review
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Anamaria said about Satchells
Services : Letting( As a Tenant )Date: 11th Jun 2018
If I could give 0 stars I would, me and my boyfriend wanted to rent a house in Biggleswade, after our viewing was cancelled 3 times, we finally got to see it in the end. And then they took my card details, saying they will contact the landlord and then proceed to do the references. After a week I finally get a call saying that it had been given to someone else! I can't belive how unprofessional they are. Don't recommend at all,
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Absolutely appalled at the ...
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1 Star Review
By : 'E'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SG18
Feb 7, 2018
People found this helpful1
Absolutely appalled at the outcome of my two sons looking at property to rent, apparently the landlord would rather not rent brothers in case one decides to move out...Please tell me that this means no other couples in the world split up and go their separate ways. They would obviously get somebody ... Read Full Review
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E Carr said about Satchells
Services : Letting( As a Tenant )Date: 7th Feb 2018
Absolutely appalled at the outcome of my two sons looking at property to rent, apparently the landlord would rather not rent brothers in case one decides to move out...Please tell me that this means no other couples in the world split up and go their separate ways. They would obviously get somebody else in or wait until the agreement ends. Then the excuse after wanting a different property who was owned by same landlord was they didn't ear enough money - bearing in mind they earn just under £30k between them. Come on Satchells get it together!!
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Not a great experience with ...
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1 Star Review
Megan
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By : 'Annon'
Services : Sales( As a Buyer )
Sold price : £300000
Would you recommend ? : No
Postcode : SG18
Jun 26, 2017
People found this helpful2
Not a great experience with this agent. We have finally purchased the property we wanted but not after a few concerning moments. We tried to purchase the property and had our offer accepted to be told on the Monday that there was another buyer. We increased our offer but the agents were reluctant... Read Full Review
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Annon said about Satchells
Services : Sales( As a Buyer )Date: 26th Jun 2017
Not a great experience with this agent. We have finally purchased the property we wanted but not after a few concerning moments. We tried to purchase the property and had our offer accepted to be told on the Monday that there was another buyer. We increased our offer but the agents were reluctant to put out new increased offer forward. We were told that the vendors wanted to complete on the property prior to a certain date. We viewed the property to be told by the vendor that he didn't stipulate this date and Satchells were trying to persuade the vendor to take this offer. We had been lied to on several occasions which meant they were found out by our solicitors and our estate agents on several occasions. I just don't feel we were treated fairly. Aside from this we over heard our business being discussed in the local supermarket.
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Recently purchased a house ...
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1 Star Review
By : 'Rob'
Services : Sales( As a Buyer )
Would you recommend ? : No
Postcode : SG18
Oct 26, 2016
People found this helpful7
Recently purchased a house through Satchells, complete disaster from start to finish. Too many problems to list but here are a few; Satchells didn't want us having the property as there was another couple interested who were also selling through Satchells, so told us numerous lies to put us off,... Read Full Review
Comments (0)Was this helpful?:
Rob said about Satchells
Services : Sales( As a Buyer )Date: 26th Oct 2016
Recently purchased a house through Satchells, complete disaster from start to finish. Too many problems to list but here are a few; Satchells didn't want us having the property as there was another couple interested who were also selling through Satchells, so told us numerous lies to put us off, including that the property above the one we wanted wouldn't be built until at least Christmas (it was on track for September). Satchells tried to put us off of viewings and were very late when we did have a viewing. I received a letter in the post (a legal document!) saying my offer was accepted, but Satchells sold the property to the other interested couple without even telling us. That fell through and after another battle we finally got an offer accepted, but we had to go in to the office to ask for answers regarding our offer as they weren't getting back to us, Megan told us we should stand on the street outside the shop as her phone calls were confidential! We refused as we had been asking for Satchells for an answer on our offers for a week but they had been stalling trying to get the Satchells couple back on board. Grace was also in the office and was giving us dirty looks and muttering under her breath to us. The staff were extremely rude throughout the entire process. Finally came exchange day, more errors on Satchells side meant we couldn't exchange and we couldn't have the initial agreed moving date. Satchells lied and said it was all down to Thomas Morris and not Satchells... the solicitors said otherwise!! I don't understand how this agent are still in business!
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Very unhelpful and insulting ...
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1 Star Review
By : 'Long_term_self_employed'
Services : Letting( As a Tenant )
Rent PCM : £625
Would you recommend ? : No
Postcode : SG19
Aug 14, 2016
People found this helpful1
Very unhelpful and insulting when I enquired about a property. It appears this estate agent (Donna) does not like dealing with the Self-Employed (she specifically said the landlord (convenently) only likes to deal with people who are employed and can pay the rent every month). How very insulting!... Read Full Review
What agent could do to change your mind?
A joke - why would we pay the £250.00+VAT only to be told that this agent will not allow us to rent a property through them?!??! "our risk", apparently.
Comments on Agent Fees
A joke - why would we pay the £250.00+VAT only to be told that this agent will not allow us to rent a property through them?!??! "our risk", apparently.
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Long_term_self_employed said about Satchells
Services : Letting( As a Tenant )Date: 14th Aug 2016
Very unhelpful and insulting when I enquired about a property. It appears this estate agent (Donna) does not like dealing with the Self-Employed (she specifically said the landlord (convenently) only likes to deal with people who are employed and can pay the rent every month). How very insulting! This character appears to like sitting in her ivory tower looking down on us potential tenants - I thought the tenants pay towards wages?!! Horrible person and if this is the face of this estate agent then the industry is *sigh, face palm and shake your head*. Shame on you, Satchells!!!!!!
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We used Satchells earlier ...
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1 Star Review
By : 'K'
Services : Sales( As a Vendor )
Would you recommend ? : No
Oct 4, 2012
People found this helpful4
We used Satchells earlier this year to market our house Satchells were recommended to us from a friend and from the start we had nothing but hassle We arranged a meeting with Mark the manager for valuation and agreements etc , Mark took all details from us and things went wrong from us... Read Full Review
Comments (0)We used Satchells earlier this year to market our house
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K said about Satchells
Services : Sales( As a Vendor )Date: 4th Oct 2012
We used Satchells earlier this year to market our house
Satchells were recommended to us from a friend and from the start we had nothing but hassle
We arranged a meeting with Mark the manager for valuation and agreements etc , Mark took all details from us and things went wrong from us signing on the dotted line
Satchells advertised our house as Leasehold rather than Freehold ( this took 7 days to change all advertising - Rightmove . Local paper etc )
Mark then left Satchells two days after , then another young lad took the Managers role , one week later he'd left Satchells - so in the space of 2 weeks a major advertising error had occurred and two managers had left the company
We when then left with the females of the Biggleswade branch that in my opinion ( and I am female ) were very un- interested and un organised
For example on a Sunday lunch time I received a call to say we had a viewing on our property and he would be with us in TEN minutes , as I was on the phone a guy knocked on my door - this did not impress my husband nor me for various reasons but mainly as a young female in my own home with a stranger
Satchells to us may talk the talk but certainly cannot perform , I would not recommend this company
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Not interested in helping ...
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1 Star Review
By : 'Lisa'
Services : Letting( As a Tenant )
Would you recommend ? : No
May 21, 2012
People found this helpful5
Not interested in helping with any issues with the property. Poor response to mails throughout tenancy.. added charges part way through tenancy that they did not tell us about previously as "she forgot". Didnt turn up to show prospective tenants round after I gave notice, expected ... Read Full Review
Comments (0)Not interested in helping with any issues with the property. Poor response to mails throughout tenancy..
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Lisa Gibbs said about Satchells
Services : Letting( As a Tenant )Date: 21st May 2012
Not interested in helping with any issues with the property. Poor response to mails throughout tenancy..
added charges part way through tenancy that they did not tell us about previously as "she forgot".
Didnt turn up to show prospective tenants round after I gave notice, expected me to show them for some visits. Failed to tell prospective tenants that only 1/2 the garden would be usable because landlord is building a house in the back garden!
Apportioned rent - they rip you off,dont understand basic maths, fail to discuss & recocgnise their responsibilities under contract. Were offended when I asked for terms and conditions that show their charging structure. The 5 days at the end of June cost me £167 last year when I took on the tenancy but this year they only gave me back £147 for those same 5 days. Charged me for the final day of the tenancy but wanted keys back at 9.15am. Took full months rent at the beginning of May, despite having been given the correct 2 months notice & refused to give refund for over 3 weeks then wanted another week to pay as Accounts Manager was off. Only agreed to pay once I threatened legal action, and are short paying at that
Have never dealt with such an unprofessional company in 15 years of letting properties.
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