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H V & G Sorrell
1.2/5, 5 Reviews
0% Recommended
0% letting valuation accuracy
0% letting fee satisfaction
No Description Found
"Terrible estate agents. The..."
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1 Star Review
By : 'essextenant'
Services : Letting(I am a Tenant)
Rent PCM : £675
Would you recommend ? : No
Postcode : SS1
7 Nov 2014
People found this helpful0
Terrible estate agents. The secretary is unfriendly and rude. All correspondence with the letting agent was arduous and time consuming. Matters of conflict were handled badly and any doubts over their terms were ignored, the term 'customer is always right' certainly doesn't get taken on board here. They do not put your deposit in a holding scheme and when you hand in the keys, don't expect to hear from the again. Overall, appalling. Won't ever use this agency for rental again. Both myself and my partner wished we never gave them any money.
What agent could do to change your mind?
More communication with tenants, secretary needs to learn customer service skills as she lets the company down.
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 0% | 0% | £675 | £975 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 0 | 0 | 0 | 4 | 0 | 0 | 0 | 0 | 0 | 1 |
Address
H V & G Sorrell
40 Clarence Street, Southend on Sea, Essex
SS1 1BD
01702 342225
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- Closed
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Social Media
Rankings
Latest Properties
No Property Found
No Property Found
Notice of Improvement for ...
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1 Star Review
By : 'Goran'
Branch : Southend On Sea, 40 Clarence Street
Services : Letting (As a Tenant)
Rent PCM : £975
Would you recommend ? : No
Postcode : SS9
7 Oct 2023
People found this helpful3
Whatever one thinks of their interpersonal and professional skills is irrelevant. The attached Notice of Improvement from Southend-on-Sea Council's Private Sector Housing Department sheds light on Sorrel's ways of ... Read Full Review
Comments (1)Was this helpful?:
By : Giovanni Rossato
23 Feb 2024Poor service particularly from the rude and arrogant Sharron...
Poor client service, they are ...
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1 Star Review
By : 'Rob'
Branch : Southend On Sea, 40 Clarence Street
Services : Letting (As a Tenant)
Rent PCM : £110000
Would you recommend ? : No
Postcode : SS1
27 Jan 2021
People found this helpful2
Poor client service, they are very rude via emails if they actually do respond. Took 4 months to get a reply after sending about 10 emails. Won’t share invoices and paperwork, charge a lot of fees but won’t disclose what for. Poorly run company. Threaten to take matters further ... Read Full Review
Comments (0)Was this helpful?:
Poor service, no client ...
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1 Star Review
By : 'Gio'
Branch : Southend On Sea, 40 Clarence Street
Services : Letting (Property Management)
Would you recommend ? : No
Postcode : SS1
31 Jan 2018
People found this helpful0
Poor service, no client management skills and threatening demands for small sums of money. A sad demise of a once reputable estate ... Read Full Review
Comments on Agent Fees
Extremely high service charges for a very poor management.
Comments (2)Was this helpful?:
By : Anonymous
22 Apr 2020Totally incompetent and very unprofessional I have received threatening emails and threats of eviction as having money problems and I told them my suituation as not working at the mo I owe less than ...
Terrible estate agents. The ...
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1 Star Review
By : 'essextenant'
Branch : Southend On Sea, 40 Clarence Street
Services : Letting (As a Tenant)
Rent PCM : £675
Would you recommend ? : No
Postcode : SS1
7 Nov 2014
People found this helpful0
Terrible estate agents. The secretary is unfriendly and rude. All correspondence with the letting agent was arduous and time consuming. Matters of conflict were handled badly and any doubts over their terms were ignored, the term 'customer is always right' certainly doesn't get taken on board here. ... Read Full Review
What agent could do to change your mind?
More communication with tenants, secretary needs to learn customer service skills as she lets the company down.
Comments (0)Was this helpful?:
incorrect invoices from the ...
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2 Star Review
By : 'serum'
Branch : Southend On Sea, 40 Clarence Street
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : SS0
18 Oct 2013
People found this helpful1
incorrect invoices from the agent, they charged me what they felt like charging. poor maintance on the property i rented from them, and they still do not answer my question about invoices, and they gave me incorect information when i took out the property from them about parking. DO NOT USE ... Read Full Review
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
