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Purplebricks

1.2/5, 508 Reviews
6% Recommended

40% sales valuation accuracy

46% letting valuation accuracy

21% sales fee satisfaction

21% letting fee satisfaction

Contact Us
Purplebricks has been one of the property industry’s leading online and hybrid agents in the UK. We are proud to deliver service that includes: - A low fixed fee for selling or letting your property, saving you thousands versus a hig
h street - Your very own Local Property or Lettings Expert, dedicated to providing the very best service - Your property will be listed on all major property portals and websites, including Zoopla and Rightmove - Open 24/7 when most High Street agents are closed. - Properties can be fully managed, just pass us the keys. Do not hesitate to use the free home valuation tool to receive an estimate of your property value. We would love to hear from you!
Latest Reviews
Performance Statistics
ServicesValuationFeesMin Price of property reviewedMax Price of property reviewed
Sales40.00%21%£23,000£3,500,000
Lettings46%21%£390£1,600
Review Statistics
From LandlordsFrom TenantsFrom VendorsFrom BuyersFrom Other
GoodBadGoodBadGoodBadGoodBadGoodBad
256052232031422127
Address

Purplebricks
Suite 7 First Floor, Cranmore Place, Cranmore DriveSolihull, West Midlands
B90 4RZ
0800 810 8008

Opening Hours
  1. Open
  1. 24/7
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Social Media
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Latest Properties

No Property Found

No Property Found
Avoid avoid ...

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1 Star Review
UserName

By : 'David'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales (As a Vendor)
Would you recommend ? : No
Postcode : DN6

2 Jul 2024
People found this helpful2

Told by the advisor who came Reece that it was a few of £899 for a boost advert package. This didn't have a time limit we was told. Checked the contract and it's 6 months time period which wasn't state in initial conversation. For this since February I've had a whopping 2 ... Read Full Review

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Purplebricks failed to sell ...

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1 Star Review

By : 'Paul'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Other (Buying agent)
Would you recommend ? : No
Postcode : SE6

10 Jun 2024
People found this helpful0

Purplebricks failed to sell my flat and then dropped me like a stone. Even worse though was the failure to return my keys and fob. During Christmas and New Year someone entered my flat. Only one person could have done that and that was the person who never returned my fob and keys. Despite several ... Read Full Review

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AVIOD AVIOD AVIOD - The ...

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1 Star Review

By : 'Alan'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales (As a Vendor)
Would you recommend ? : No
Postcode : BN17

13 May 2024
People found this helpful1

AVIOD AVIOD AVIOD - The organization was a complete mess, with pricing so unrealistic (50K) that it pushed me out of the market and caused my sale to collapse. They consistently misled me on pricing, and despite my repeated requests to lower the price, I ended up doing it myself online. When the ... Read Full Review

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TOTAL WASTE OF TIME AND ...

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1 Star Review
UserName

By : 'Sarah'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales (Prospective Vendor/Buyer)
Would you recommend ? : No
Postcode : HA0

30 Apr 2024
People found this helpful5

I listed my property with Purplebricks and paid £900 to do so. After 4 months I had to de-list and write off the £900 cost due to the following reasons. 1. There is virtually no method of trying to communicate with potential buyers. You have to send 'Messages' through their app, which ... Read Full Review

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The heartbreak purple bricks ...

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1 Star Review

By : 'Marie'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : ST3

29 Apr 2024
People found this helpful1

The heartbreak purple bricks have caused myself has literally brought me to my knees, My Partner passed away and through my bereavement/grief I started to look for properties as I couldn't bare to live with those final sad memories at home, I made an appointment to view a property with purple ... Read Full Review

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Poor experience - just wants ...

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1 Star Review

By : 'Chris'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales (As a Vendor)
Would you recommend ? : No
Postcode : TF2

16 Apr 2024
People found this helpful0

Poor experience - just wants the money then you never hear from them! Dont use - there is a reason why they are now free - you wont get feedback from veiwings and you wont get many ... Read Full Review

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Property damaged in ...

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1 Star Review

By : 'Alessandra'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales (As a Vendor)
Would you recommend ? : No
Postcode : LS13

2 Apr 2024
People found this helpful0

The sale of my property has yet to complete, and I don't like to leave negative feedback publicly, but Purplebricks has stopped responding to me since my property was damaged in their care, so unfortunately resolving the issue directly no longer seems to be an option. Purplebricks' ... Read Full Review

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Currently selling my house ...

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1 Star Review

By : 'Wendy'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales (As a Vendor)
Would you recommend ? : No
Postcode : PR26

12 Feb 2024
People found this helpful1

Currently selling my house with Purple Bricks and it's terrible service. So far I've had a valuer, 2 different viewing agents who both live half an hour away in different directions, an account manager and now a negotiator who doesnt reply to my calls or emails even though I sold my ... Read Full Review

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Don't get burned like I ...

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1 Star Review

By : 'Monica'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Letting (Property Management)
Would you recommend ? : No
Postcode : RG40

22 Jan 2024
People found this helpful1

Don't get burned like I did! Check the small print before signing up. If your sale falls through you are liable to pay the full fee and trust me, if that happens, PB won't put any further effort in selling your property! Stay well ... Read Full Review

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Unprofessional and Waste of ...

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1 Star Review
UserName

By : 'Archana'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales (Prospective Vendor/Buyer)
Would you recommend ? : No
Postcode : LE3

12 Jan 2024
People found this helpful0

Unprofessional and Waste of Time This agent is not motivated to carry out viewings/ negotiate with the buyers/ sell the property as they receive their commission upfront. On multiple occasion Cathy from Purplebricks kept on cancelling the confirmed appointments on short notice, not considering ... Read Full Review

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Purplebricks is a ...

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1 Star Review

By : 'M'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Letting (As a Owner)
Would you recommend ? : No
Postcode : E9

9 Jan 2024
People found this helpful0

Purplebricks is a scam. Avoid dealing with them. They are not estate agents in any capacity, they are just a marketing company,they just put your advert in a couple of websites and then, when u don't have any viewings for selling your property, they make fake viewings until the 14 days period ... Read Full Review

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Absolutely horrific in every ...

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1 Star Review

By : 'Hayli'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales (As a Vendor)
Sold price : £217000
Would you recommend ? : No
Postcode : CV10

9 Jan 2024
People found this helpful0

<p>Absolutely horrific in every which way and angle!! I have honestly run out of words to describe this shambles of a “company” </p><p> Oh sold.. oh sold for £1, oh liquidised, oh now strike.. oh shareholders voted to liquidise again.. whatever next? </p><p> Place ... Read Full Review

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Shocking unprofessional ...

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1 Star Review

By : 'Stevie'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales (As a Vendor)
Sold price : £300000
Would you recommend ? : No
Postcode : NG18

12 Dec 2023
People found this helpful3

Shocking unprofessional agent. Take the money and run. We switched to a local agent and sold in days. Please read reviews on social media. Don't be tempted, this company are ... Read Full Review

Comments (1)Was this helpful?:

By : Hayli

2 Jan 2024

Absolutely agree - they need taking...


Avoid avoid ...

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1 Star Review

By : 'Chris'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales (Prospective Vendor/Buyer)
Would you recommend ? : No
Postcode : CV34

20 Nov 2023
People found this helpful4

Once they have taken their fee they're not interested. Calls go unanswered, emails take days to be replied to and they don't arrange viewings and/or don't show up for them. This has happened to me and my friends who listed with them. Estate agents cost more but they will get your ... Read Full Review

Comments (0)Was this helpful?:
Pay cheap expect nothing in ...

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1 Star Review

By : 'Hayley'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales (As a Vendor)
Would you recommend ? : No
Postcode : B43

9 Nov 2023
People found this helpful2

AVOID AVOID AVOID I'm annoyed I've had to give them a star at all. Avoid avoid avoid. They don't call back, they're call q's are terrible and even when an “area manager” gets involved it can't be resolved. It's a terrible company and it's a get what you ... Read Full Review

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Purple Bricks are dishonest ...

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1 Star Review

By : 'Chris'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales (As a Vendor)
Would you recommend ? : No
Postcode : MK7

8 Nov 2023
People found this helpful3

Purple Bricks are dishonest and incompetent. Our point of contact is not passing on required information to other estate agents in the chain and does not respond to calls or messages. PurpleBricks accepted a conveyancing quote without either informing us of the cost or forwarding us the quote, ... Read Full Review

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DON&#039;T BE ...

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1 Star Review

By : 'Jordan'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Letting (As a Owner)
Rent PCM : £1100
Would you recommend ? : No
Postcode : NR7

2 Nov 2023
People found this helpful1

DON'T BE FOOLED!!! If you are a considering letting PurpleBricks manage your tenancy agreement - DON'T! You may save a few £ on the tenant find service but you will most certainly lose lots more ££££ during the tenancy due to their unprofessional and incapable service. However, ... Read Full Review

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After encountering numerous ...

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1 Star Review

By : 'Kal'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales (Prospective Vendor/Buyer)
Would you recommend ? : No
Postcode : NE38

1 Nov 2023
People found this helpful1

After encountering numerous hurdles, they finally scheduled an appointment for me to view a property. However, when I arrived, there was nobody present to show me the property, and they didn't bother to notify me of the cancellation. This is incredibly unprofessional and ... Read Full Review

Comments (0)Was this helpful?:
Shoddy ...

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1 Star Review

By : 'John'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales (As a Vendor)
Sold price : £225000
Would you recommend ? : No
Postcode : PR2

28 Oct 2023
People found this helpful1

Shoddy. Unprofessional and unresponsive. You get what you pay for I suppose and Purple Bricks are certainly cheap My experience was post the sale. 2 months after completion they started chasing me for non payment of their fees even though everyone knows that estate agent fees are deducted ... Read Full Review

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Purplebricks get paid to NOT ...

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1 Star Review

By : 'Mary'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales (Prospective Vendor/Buyer)
Would you recommend ? : No
Postcode : ME4

23 Oct 2023
People found this helpful3

Purplebricks offer a cheap service because YOU PAY whether you sell your property or not. They get paid anyway so they are not incentivised to do anything proactive and I can truly say they are the worst company I have ever dealt with. Their unprofessionalism, inefficiency and incompetence are ... Read Full Review

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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 12/13/2017, 8:19:08 AM by allAgents

Awards won by Purplebricks

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