The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

1.2/5, 508 Reviews
6% Recommended
40% sales valuation accuracy
46% letting valuation accuracy
21% sales fee satisfaction
21% letting fee satisfaction
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 40.00% | 21% | £23,000 | £3,500,000 |
| Lettings | 46% | 21% | £390 | £1,600 |
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 56 | 0 | 52 | 23 | 203 | 1 | 42 | 2 | 127 |
Purplebricks
Suite 7 First Floor, Cranmore Place, Cranmore Drive, Solihull, West Midlands
B90 4RZ
0800 810 8008

By : 'David'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales (As a Vendor)
Would you recommend ? : No
Postcode : DN6
Told by the advisor who came Reece that it was a few of £899 for a boost advert package. This didn't have a time limit we was told. Checked the contract and it's 6 months time period which wasn't state in initial conversation. For this since February I've had a whopping 2 ... Read Full Review
By : 'Paul'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Other (Buying agent)
Would you recommend ? : No
Postcode : SE6
Purplebricks failed to sell my flat and then dropped me like a stone. Even worse though was the failure to return my keys and fob. During Christmas and New Year someone entered my flat. Only one person could have done that and that was the person who never returned my fob and keys. Despite several ... Read Full Review
By : 'Alan'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales (As a Vendor)
Would you recommend ? : No
Postcode : BN17
AVIOD AVIOD AVIOD - The organization was a complete mess, with pricing so unrealistic (50K) that it pushed me out of the market and caused my sale to collapse. They consistently misled me on pricing, and despite my repeated requests to lower the price, I ended up doing it myself online. When the ... Read Full Review

By : 'Sarah'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales (Prospective Vendor/Buyer)
Would you recommend ? : No
Postcode : HA0
I listed my property with Purplebricks and paid £900 to do so. After 4 months I had to de-list and write off the £900 cost due to the following reasons. 1. There is virtually no method of trying to communicate with potential buyers. You have to send 'Messages' through their app, which ... Read Full Review
By : 'Marie'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : ST3
The heartbreak purple bricks have caused myself has literally brought me to my knees, My Partner passed away and through my bereavement/grief I started to look for properties as I couldn't bare to live with those final sad memories at home, I made an appointment to view a property with purple ... Read Full Review
By : 'Chris'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales (As a Vendor)
Would you recommend ? : No
Postcode : TF2
Poor experience - just wants the money then you never hear from them! Dont use - there is a reason why they are now free - you wont get feedback from veiwings and you wont get many ... Read Full Review
By : 'Alessandra'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales (As a Vendor)
Would you recommend ? : No
Postcode : LS13
The sale of my property has yet to complete, and I don't like to leave negative feedback publicly, but Purplebricks has stopped responding to me since my property was damaged in their care, so unfortunately resolving the issue directly no longer seems to be an option. Purplebricks' ... Read Full Review
By : 'Wendy'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales (As a Vendor)
Would you recommend ? : No
Postcode : PR26
Currently selling my house with Purple Bricks and it's terrible service. So far I've had a valuer, 2 different viewing agents who both live half an hour away in different directions, an account manager and now a negotiator who doesnt reply to my calls or emails even though I sold my ... Read Full Review
By : 'Monica'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Letting (Property Management)
Would you recommend ? : No
Postcode : RG40
Don't get burned like I did! Check the small print before signing up. If your sale falls through you are liable to pay the full fee and trust me, if that happens, PB won't put any further effort in selling your property! Stay well ... Read Full Review

By : 'Archana'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales (Prospective Vendor/Buyer)
Would you recommend ? : No
Postcode : LE3
Unprofessional and Waste of Time This agent is not motivated to carry out viewings/ negotiate with the buyers/ sell the property as they receive their commission upfront. On multiple occasion Cathy from Purplebricks kept on cancelling the confirmed appointments on short notice, not considering ... Read Full Review
By : 'M'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Letting (As a Owner)
Would you recommend ? : No
Postcode : E9
Purplebricks is a scam. Avoid dealing with them. They are not estate agents in any capacity, they are just a marketing company,they just put your advert in a couple of websites and then, when u don't have any viewings for selling your property, they make fake viewings until the 14 days period ... Read Full Review
By : 'Hayli'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales (As a Vendor)
Sold price : £217000
Would you recommend ? : No
Postcode : CV10
<p>Absolutely horrific in every which way and angle!! I have honestly run out of words to describe this shambles of a “company” </p><p> Oh sold.. oh sold for £1, oh liquidised, oh now strike.. oh shareholders voted to liquidise again.. whatever next? </p><p> Place ... Read Full Review
By : 'Stevie'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales (As a Vendor)
Sold price : £300000
Would you recommend ? : No
Postcode : NG18
Shocking unprofessional agent. Take the money and run. We switched to a local agent and sold in days. Please read reviews on social media. Don't be tempted, this company are ... Read Full Review
By : Hayli
2 Jan 2024Absolutely agree - they need taking...
By : 'Chris'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales (Prospective Vendor/Buyer)
Would you recommend ? : No
Postcode : CV34
Once they have taken their fee they're not interested. Calls go unanswered, emails take days to be replied to and they don't arrange viewings and/or don't show up for them. This has happened to me and my friends who listed with them. Estate agents cost more but they will get your ... Read Full Review
By : 'Hayley'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales (As a Vendor)
Would you recommend ? : No
Postcode : B43
AVOID AVOID AVOID I'm annoyed I've had to give them a star at all. Avoid avoid avoid. They don't call back, they're call q's are terrible and even when an “area manager” gets involved it can't be resolved. It's a terrible company and it's a get what you ... Read Full Review
By : 'Chris'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales (As a Vendor)
Would you recommend ? : No
Postcode : MK7
Purple Bricks are dishonest and incompetent. Our point of contact is not passing on required information to other estate agents in the chain and does not respond to calls or messages. PurpleBricks accepted a conveyancing quote without either informing us of the cost or forwarding us the quote, ... Read Full Review
By : 'Jordan'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Letting (As a Owner)
Rent PCM : £1100
Would you recommend ? : No
Postcode : NR7
DON'T BE FOOLED!!! If you are a considering letting PurpleBricks manage your tenancy agreement - DON'T! You may save a few £ on the tenant find service but you will most certainly lose lots more ££££ during the tenancy due to their unprofessional and incapable service. However, ... Read Full Review
By : 'Kal'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales (Prospective Vendor/Buyer)
Would you recommend ? : No
Postcode : NE38
After encountering numerous hurdles, they finally scheduled an appointment for me to view a property. However, when I arrived, there was nobody present to show me the property, and they didn't bother to notify me of the cancellation. This is incredibly unprofessional and ... Read Full Review
By : 'John'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales (As a Vendor)
Sold price : £225000
Would you recommend ? : No
Postcode : PR2
Shoddy. Unprofessional and unresponsive. You get what you pay for I suppose and Purple Bricks are certainly cheap My experience was post the sale. 2 months after completion they started chasing me for non payment of their fees even though everyone knows that estate agent fees are deducted ... Read Full Review
By : 'Mary'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales (Prospective Vendor/Buyer)
Would you recommend ? : No
Postcode : ME4
Purplebricks offer a cheap service because YOU PAY whether you sell your property or not. They get paid anyway so they are not incentivised to do anything proactive and I can truly say they are the worst company I have ever dealt with. Their unprofessionalism, inefficiency and incompetence are ... Read Full Review
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Last updated at 12/13/2017, 8:19:08 AM by allAgents