Pinnacle Letting & Estate Agents

It took 3 months to release our deposit, despite there being no issues or reductions. It took 2 months of emails and phone calls before a member of the team even contacted us ... Read Full Review

Have just dropped my son off at the new house, pinnacle have not cleaned it since the last tenants moved out despite promising it would be done last week. They will outright lie to your face about being let down by contractors etc, there are issues with the boiler service date and other points ... Read Full Review

Avoid at all costs. Me and my partner have rented through Pinnacle for 2 years and each time our tenancy ends, it has been a nightmare to get our deposit back. Our most recent tenancy finished on July 1st and we are still awaiting our deposit and have been charged for things which aren't even ... Read Full Review

Just stay away. There were no major issues during my tenancy but it has been a nightmare since it ended. I moved out of the 24th June, an inspection report was produced on the 28th June and I am still yet to get my deposit back. I have been trying constantly to get some sort of meaningful ... Read Full Review

Agent and landlord do not keep up student properties satisfactorily. When we moved it there was rotting garbage and other rubbish left from previous tenants and a lot of materials left by builders. They will not even look into mold complaints on property and are attempting to charge us for damaged ... Read Full Review

I am really disappointed with this agency. I'm a hard working professional and paid them good money to take the property. As soon as I was in the property and they were able to, the agency increased the rent to the point that it was no longer within my means. I was forced to move out of the ... Read Full Review

My daughter is renting a property with two other girls while in University and I am expressing my concerns with the lack of professionalism of Pinnacle Letting Agency. After my daughter and the other tenants trying to resolve problems independently, my daughter has now brought the problems they ... Read Full Review

I'm writing this review to warn everyone NOT to use Pinnacle! As a student, Pinnacle seemed very helpful and friendly at first however this rapidly changed once we signed our contracts. The attitude of the staff has been rude, unhelpful and ignorant. When reporting issues we struggle to get in ... Read Full Review

Letting agent used unbelievably poor contractors to fix serious damp problem (which meant I couldn't move into my room 3 months after our contract started), which then came back after a serious amount of hassle. My radiator hadn't worked since I moved in and both the damp issue and the radiator ... Read Full Review

The whole conversation about accommodation was ok. Every steps were explained. I was satisfied with everything. The agent had excellent ... Read Full Review

Extremely helpful and quick responding. Very patient, I was very late for a viewing and Kayleigh waited Can't fault anything been so ... Read Full Review

The agent Clive Boon was quickly responsive and very efficient. I needed a new chair for my desk and within less than 24 hours I had it in my ... Read Full Review

A very thorough and timely ongoing service at my rental property, acting in the best interests of my tenants and myself as the landlord. Great communication and on the ball with any admin ... Read Full Review

Good letting agents, maintenance is a nightmare to get hold of which is why they are 'good' rather then ... Read Full Review

Agent was on time she walked me through the flat and told me all the information I needed to know and answered all of my questions I asked ... Read Full Review

Clive: io contacted and was answered politely and promptly with reassurance that he would help get the contact i needed. He did so in a timely manner. Contact was made from the person i needed to speak to within the same day and tje situation is ... Read Full Review

To begin with myself and my fellow 2 tenants found Pinnacle friendly to deal with. They were reassuring when regarding our house and promised to help and get things done. Since moving in we have had more and more trouble. They are slow to help us and it takes several phone calls and a personal ... Read Full Review

Kayleigh has been an excellent all-rounder. Always helpful and friendly, and always responds to emails, texts and sorts out problems quickly. They have filled all my rooms within a short time after being badly let down by another Letting Agent, and Kayleigh has made the whole process very easy ... Read Full Review

Service is exceptional and this is key. Pinnacle have always vetted and provided excellent quality tenants. As any agent would, they take care of the paper work and all stages are communicated to me personally. Of course the free drinks and lollies and sweets in the branch are a massive plus!! ... Read Full Review

Claire is always so helpful and friendly. Every time I've had a query or issue with the house she has always replied promptly. Great ... Read Full Review