Parsons Son & Basley have been providing professional property services since 1825, and is one of the most experienced independent firms of Estate Agents in the UK.

We believe in good old fash
Read full description...Parsons Son & Basley have been providing professional property services since 1825, and is one of the most experienced independent firms of Estate Agents in the UK.

We believe in good old fashioned service and provide a personal level of Client care.

Trust is key:
• We have a great blend of youth and experience, local knowledge and an average of 15 years in the industry per staff member.
• We ensure that all staff attend regular legal training courses and encourage NFOPP qualifications.
• Parsons Son & Basley choose to be regulated by:

ARLA (Association of Residential Letting Agents)
TPOS (The Property Ombudsman Scheme)
ARMA (Association of Residential Managing Agents) and
RICS (Royal Institution of Chartered Surveyors
Parsons Son & Basley

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Properties for Sale
Properties to Rent

“ Terrible as property managing agents... ”

Jul 07,2018
Minithumbdown
By: 'Disappointed customer'
Jul 07,2018
0 people found
this helpful
PS&B manage the freehold of a leasehold flat we own. They've repeated failed to respond to correspondence in a timely manner (often a month or several passing, missing even statutory deadlines for responses to enquiries). They have also failed to spot extraordinarily ...
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Was this helpful? Yes
Feb 05,2018
Minithumbup
By: 'Cam'
Feb 05,2018
0 people found
this helpful
Michael Keilthy provided a professional and well followed up service with a relaxed and friendly nature. His valuation was correct/realistic with a slightly higher final selling price achieved. Thank you....
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Was this helpful? Yes
Jan 15,2018
Minithumbup
By: 'Juliette J'
Jan 15,2018
0 people found
this helpful
Excellent service from PS&B… I put my house on the market and it was under offer after one viewing. A combination of accurate valuation, great advertising and hard work from the sales staff meant it was a stress free experience for us. Michael ...
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Comment on agent fees
Good
Was this helpful? Yes
Aug 30,2017
Minithumbdown
By: 'Tim Weekley'
Aug 30,2017
6 people found
this helpful
We have had Parsons Son and Basley as a management agent for many years. They have proved themselves incompetent at every opportunity. Not fixing a fire alarm for 2 months and counting. An insecure front door to the common area followed by a staff member arguing ...
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Was this helpful? Yes
Jun 21,2016
Minithumbup
By: 'Contented Landlord'
Jun 21,2016
1 people found
this helpful
I engaged PS&B to let my flat. They were very prompt to value it and put it on the market. They were also quick in finding a tenant. I have no complaints and would use them again. I have read some of the ...
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Comment on agent fees
Similar to other agents.
Was this helpful? Yes
Nov 28,2015
Minithumbdown
By: 'Ripped Off Tenant'
Nov 28,2015
3 people found
this helpful
This is quite easily the worst letting agency in the whole of Brighton and its surrounding areas. If you are a prospective tenant the best advice I can give is to stay away from them unless you wish to put yourself through one of the ...
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What agent could do to change your mind?
Extortionate fees and poor value for money
Attached Files
Comment on agent fees
Extortionate fees and poor value for money
Was this helpful? Yes
By: Jess
Dec 22, 2015
View all comments (1)
Dear Jose, Many thanks for taking the time to review PS&B. I would like to respond as there are quite a few inaccuracies that need to be addressed. PS&B wish to build and maintain strong relationships with both Tenant and Landlord. This property is not owned by PS&B, we cannot simply make a decision based on our feeling towards a situation, we are instructed by our client Landlord. We do have a duty of care to our tenants which we take seriously. Upon you checking in to the ...
May 04,2015
Minithumbdown
By: 'Piotr'
May 04,2015
4 people found
this helpful
Unfortunetly i took them 4 weeks to refound holding deposit after number of phone calls and broken promises The leatest was about opening houres (been told they open till 6 but open only till 5.30) Propably scared to see angry customers face to face:(...
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Comment on agent fees
No Refound yet after 3 weeks
Was this helpful? Yes
By: Julian Bishop
May 22, 2015
View all comments (1)
Dear Piotr, I am sorry that you are unhappy with the delay in returning your partial Holding Fee following the failed references where inaccurate information was supplied. PS&B did apologise for the 3 week delay several times and was due to a staff member being unexpectedly absent from the Accounts office. We would usually aim to have a refund paid within a few working days so 3 weeks is not acceptable. Although All Agents lists PS&B as open until 5.30pm on weekdays we are open until ...
Feb 24,2015
Minithumbdown
By: 'maria wright also on behalf of other residents'
Feb 24,2015
4 people found
this helpful
We wish we could speak more positively of them. While under Wellbeck we have to say that the lady we dealt with Jane was always very helpful and we did not have much problems. since they have taken over. we do not get a response ...
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What agent could do to change your mind?
as stated return phone calls and respond to our requests would be all we ask for.
Attached Files
Was this helpful? Yes
Feb 21,2015
Minithumbdown
By: 'very unhappy tenant'
Feb 21,2015
6 people found
this helpful
Well where to start. When collecting the keys on our first day we were informed the kitchen had a leak which turned out to be a terrible ongoing leak. The flat after a month was showing serious signs of damp yet the agents refused to ...
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Was this helpful? Yes
Feb 15,2015
Minithumbdown
By: 'jo'
Feb 15,2015
2 people found
this helpful
Where do I start? This is not a company to be trusted. If you complain to the partners they ignore you. The management costs are high for the service you get. It's not surprising as they have 2 or 3 people managing over 10k properties (according to ...
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Was this helpful? Yes
Feb 10,2015
Minithumbdown
By: 'Oscar Moore'
Feb 10,2015
4 people found
this helpful
After finding a two bed bungalow with PS&B in December 2013, we were delighted at how friendly and efficient the lettings team were and how eager they were to get us moved in during January 2014 (The bungalow had not been rented for the last ...
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Was this helpful? Yes
By: Julian Bishop
Feb 11, 2015
View all comments (1)
Dear Oscar, Many thanks for taking the time to write your thoughts, and I am sorry that you feel unhappy with your time in the property and renting through PS&B. I am responding as there are quite a few inaccuracies which I will go over below: 1. There is no record of PS&B being notified of a broken fence as you state. Following the system notes and works orders sent to contractors the maintenance jobs during your Tenancy were as follows: 27.1.14 Leak under kitchen sink reported, r ...
Apr 09,2014
Minithumbup
By: 'Lewis'
Apr 09,2014
0 people found
this helpful
Quite simply put, a 5 star letting agent. Parsons were incredibly helpful and informative in my move to my new flat, and I\'d strongly recommend any other young adult to use these guys when looking to rent a property for the first or second time ...
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Was this helpful? Yes
Feb 27,2014
Minithumbup
By: 'Nigel Bennett'
Feb 27,2014
0 people found
this helpful
My company owns a number of properties in Bognor relying on our letting agents to find suitable tenants. Always I have found the letting team. solid and dependable, efficient, accurate and pleasant to deal with....
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Was this helpful? Yes
Dec 23,2013
Minithumbup
By: 'Hannah James'
Dec 23,2013
0 people found
this helpful
Very happy with all the help and advise given by Barry Hough from Parsons Son and Basley. During, what turned out to be, a rather protracted process he was always helpful and kept me fully informed. Couldn\'t have asked for more...
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Was this helpful? Yes
Oct 15,2013
Minithumbup
By: 'NickB'
Oct 15,2013
1 people found
this helpful
After reading a few negative reviews about Parsons, Son and Basley I felt I must add my extremely positive experience of this company. I own a number of properties across the South East and Parsons, Son and Basley manage my Brighton property interests. After dealing ...
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Was this helpful? Yes
Aug 19,2013
Minithumbup
By: 'Steve Lambert'
Aug 19,2013
0 people found
this helpful
I have been a landlord client of PS&B since 1999, and can honestly say that I have never had any problems with their service. As I am often out of the country I have effectively given them carte blanche to act as they see ...
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Was this helpful? Yes
Aug 01,2013
Minithumbdown
By: 'Patricia'
Aug 01,2013
6 people found
this helpful
I called this agent to arrange a viewing for what looked like a great flat on a Monday, 30 minutes after the ad was published online. They confirmed my viewing for Tuesday afternoon, for what I had to change my shift at work. Later on on ...
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What agent could do to change your mind?
They did not honour the appointment they had with me. I had specified I wanted to be one of the first ones viewing the flat. They told me the earliest was Wednesday but they showed it on Tuesday!!!!!!! The flat is now gone, obviously.
Attached Files
Was this helpful? Yes
By: Julian Bishop
Dec 05, 2013
View all comments (3)
I am sorry that you are not happy with my response. ...

NAEA ARLA RICS TPOS TDS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
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Agent Fees

BEFORE YOU MOVE IN:
Holding fee (taken to secure the property once Landlord has accepted your offer):
Up to 2 Tenants £250
3 Tenants £300
4 Tenants £400
5 Tenants £500
6+ Tenants £600

First Months Rent
Deposit equal to 6 weeks rent
Tenancy Agreement fee £144 inc VAT
Additional Tenant fee (per additional Tenant) £72 inc VAT
Guarantor fee (if required; per Guarantor) £120 inc VAT
Referencing fee (per Tenant) £108 inc VAT
Check in fee (per Tenant) £36 inc VAT
* total less application fee

All monies due should be paid by bank transfer or BACS. We regret we cannot accept cash or credit card payments.

Pet Deposit (where permitted) 2 weeks extra deposit
To cover the added risk of property damage. This will be protected with your security deposit in a Government-authorised scheme and may be returned at the end of your Tenancy.

Amendment of Tenancy Agreement £60.00 inc VAT
Altering the finalised Tenancy Agreement after it has been printed and sent out to the Tenant and Landlord (and Guarantors). This cost also covers printing and postage.

Amending start date of Tenancy £60.00 inc VAT
Changing the start date of the Tenancy originally agreed by the Landlord at the point of offer, amending and updating terms and arranging the tenancy and agreement.

DURING YOUR TENANCY:
Amendment/Addendum Fee £36.00 inc VAT
Contract negotiation, amending agreed terms and updating your Tenancy Agreement during the Tenancy.

Renewal Fee (Tenant’s share) £120.00 inc VAT
Contract negotiation, amending and updating terms and arranging a further tenancy and agreement.

ENDING YOUR TENANCY:
Check-out fee (Tenant’s share) minimum £90.00 inc VAT depending on number of bedrooms
Attending the property to undertake an updated Schedule of Condition based on the original inventory and negotiating the repayment of the security deposit(s)

Future Landlord Reference Fee £36.00 inc VAT
Collating information and preparing a written reference for a future landlord or letting agent
Last updated at 11:03 AM 18/01/2018 by Rachel Barber

Complaints Procedure

If you have reason to submit a formal complaint in respect of our Services, the following persons have been appointed to deal with them, to ensure we handle them efficiently and professionally: -
Michael Keilthy– RESIDENTIAL SALES
Darren Williams– RESIDENTIAL LETTINGS (Brighton)
Karen Baker - RESIDENTIAL LETTINGS (Bognor)
Richard Lowrey– COMMERCIAL SALES AND LETTINGS
Simon Caplin - AUCTIONS
Justin Dobbs– RESIDENTIAL PROPERTY MANAGEMENT
Paul Holder –SURVEYING & VALUATION SERVICES
Where your complaint is initially made orally, you will be requested to send a written summary of your complaint to the person dealing with it. All complaints must be made in writing, by post to: -
Parsons Son & Basley
32 Queens Road
Brighton
BN1 3YE
On receipt of the same, a copy of the complaint will be logged and acknowledged within 3 working days.
Once we have received your written summary of the complaint, we will contact you in writing within seven days to inform you of our understanding of the circumstances leading to your complaint. You will be invited to make any comments that you may have in relation to this.
Within twenty-one days of receipt of your written summary, the person dealing with your complaint will write to inform you of the outcome of their investigation into your complaint and to let you know what actions have been or will be taken.
If you are dissatisfied with this outcome, you may submit your reasons in writing to: -
Mr Neil L Maloney FRICS FIRPM MEWI,
Director
Parsons Son & Basley
32 Queens Road
Brighton
BN1 3YE
who will review the complaint and respond with a final decision within 21 days from the referral date. Your letter should be supported by a copy of all preceding complaint correspondence.
If you then remain dissatisfied we agree to the referral of your complaint to: -
• In the event of a Consumer Complaint: - The Ombudsman Services: Property. They can be contacted at PO Box 1021, Warrington, WA4 9FE (telephone: 0330 440 1634).
• In the event of a Commercial Complaint: – The Neutral Evaluation Procedure for Surveying Disputes. They can be contacted at IDRS Limited, 70 Fleet Street, London, EC4Y 1EU (telephone: 020 7520 3800).
Last updated at 11:03 AM 18/01/2018 by Rachel Barber

Awards won by Parsons Son & Basley

Individual Branch Awards


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Brighton
32 Queens Road, Brighton BN1 3FE
(12)
Chichester
Metro House,, Chichester PO19 1BE
(0)
Office 4
11 Lennox Street, Bognor Regis PO21 1LZ
(2)


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