Parsons Son & Basley

First experience with PS&B Brighton, both with DarrenEllieSymphone (Lettings team) and Katie from property management services. All very quick and efficient, and attended very thoroughly to a pigeon clearance matter requiring scaffolding and major cleaning. Excellent work by the PSB teams and ... Read Full Review

Avoid avoid avoid . No reply to emails , well eventually to fob you off , currently employed as our property rental agent . Never never again ... Read Full Review

If I could give PS&B zero stars I would. Avoid them at all costs. Don’t respond , pay bills multiple times, send demands for money which is paid by DD. We are moving to a new management ... Read Full Review

Very kind and always respond when you need help. I am happy to rent from your company thank you ... Read Full Review

This agency has been nothing but good for me. Very quick to respond. Incredibly good communication. They have always tried to help whenever I reported problems. Every one of those problems were completed in a very satisfactory way. They would also contact my agent in Portugal whenever I ... Read Full Review

Parsons performance in undertaking and managing repairs to our block in Margate has been appalling . There is absolutely no quality control over the standard of work undertaken by contractors on site. They are poor administratively. Their property managers and director of estate management talk the ... Read Full Review

Absolutely appalling agency who do nothing to help residents or tenants, treating all with disrespect and rudeness. The most awful company I ahve ever had dealings ... Read Full Review

For the second time in 8 months I have had a serious drain blockage, where I have hazardous waste filling my kitchen sink parsons and basley both time have not done anything about it I have a child and they have left us like this for 4 days now, I have reported them to environmental health as I am ... Read Full Review

Initially I had a nice experience here - I was shown around a property and proceeded to place an offer on the flat. A week passed with no contact so I for an update as I was in a rush to move flat. I was informed the landlord had not yet responded and they were due to chase him up. After another ... Read Full Review

I became Executor of my Auntie's estate late last year and I had already been in conversations prior with Richard Lowrey, commercial agent for Parsons. He was very helpful in those initial stages, when I needed information on rentals for the business, which my Auntie had leased out after sadly ... Read Full Review

Please do not use this agency if you want to maintain your dignity and please be aware of their enormous fees. I have found an amazing landlord now who not only respects my privacy, but also treats me like a human being. I regret the day I stepped into their Bognor office..and signed on the dotted ... Read Full Review

PS&B manage the freehold of a leasehold flat we own. They've repeated failed to respond to correspondence in a timely manner (often a month or several passing, missing even statutory deadlines for responses to enquiries). They have also failed to spot extraordinarily high charges (e.g. ... Read Full Review

Michael Keilthy provided a professional and well followed up service with a relaxed and friendly nature. His valuation was correct/realistic with a slightly higher final selling price achieved. Thank ... Read Full Review

Excellent service from PS&B… I put my house on the market and it was under offer after one viewing. A combination of accurate valuation, great advertising and hard work from the sales staff meant it was a stress free experience for us. Michael was particularly helpful throughout the sale and ... Read Full Review

We have had Parsons Son and Basley as a management agent for many years. They have proved themselves incompetent at every opportunity. Not fixing a fire alarm for 2 months and counting. An insecure front door to the common area followed by a staff member arguing that this was not a security ... Read Full Review

I engaged PS&B to let my flat. They were very prompt to value it and put it on the market. They were also quick in finding a tenant. I have no complaints and would use them again. I have read some of the reviews on this site and I have to say I think some are unfair. The Landlord/Tenant ... Read Full Review

This is quite easily the worst letting agency in the whole of Brighton and its surrounding areas. If you are a prospective tenant the best advice I can give is to stay away from them unless you wish to put yourself through one of the worst experiences of your life. In the beginning they are very ... Read Full Review

Unfortunetly i took them 4 weeks to refound holding deposit after number of phone calls and broken promises The leatest was about opening houres (been told they open till 6 but open only till 5.30) Propably scared to see angry customers face to ... Read Full Review

We wish we could speak more positively of them. While under Wellbeck we have to say that the lady we dealt with Jane was always very helpful and we did not have much problems. since they have taken over. we do not get a response to any of our enquiries be it requests by phone which never get ... Read Full Review

Well where to start. When collecting the keys on our first day we were informed the kitchen had a leak which turned out to be a terrible ongoing leak. The flat after a month was showing serious signs of damp yet the agents refused to help and told us to clean mould ourselves. Despite the fact a ... Read Full Review