The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

5/5, 14 Reviews
100% Recommended
50% sales valuation accuracy
67% sales fee satisfaction
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 50.00% | 67.00% | £100,000 | £325,000 |
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 2 | 1 | 3 | 1 | 0 | 1 | 0 | 0 | 5 |


By : 'Liji'
Branch : Chepstow, Portwall House, Bank Street
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NP26
Great experience with this team. My letting agent Kevin Bushell helps me for this .Marion did my reference easy .l thank them from my bottom of heart .l strongly recommend this team for ... Read Full Review

By : 'K'
Branch : Cwmbran, 5 Monmouth Walk
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : NP44
Just bought my dream house I would like to thank Marilyn from the cwmbran branch who helped every step of the way. Thank ... Read Full Review


By : 'kate'
Branch : Cwmbran, 5 Monmouth Walk
Services : Sales( As a Vendor )
Sold price : £100000
Would you recommend ? : Yes
Postcode : NP4
Just wanted to thank the team at Newlands, we are days away from completion after a very long journey trying to find our next home. We have dealt with Kim, Sue and Ian. Kim has been our main point of contact and has always been helpful and genuinely interested in us as clients making the process ... Read Full Review
By : 'Lilly'
Branch : Chepstow, Portwall House, Bank Street
Services : Property Management
Would you recommend ? : No
Postcode : BS37
If the rating could be lower it would be! David James Newland Rennie are disgraceful in their attitude to the properties they 'manage', they take no responsibility for their tenants and do nothing to hold them to their tenancy agreements. They will happily leave drug ... Read Full Review
By : 'Anne'
Branch : Chepstow, Portwall House, Bank Street
Services : Letting( As a Owner )
Rent PCM : £890
Would you recommend ? : Yes
Postcode : NP26
We have rented out our family home with Newland Rennie for the past 14 years and we would recommend this company without reservation. Our property was managed with great care and Newland Rennie always found us tenants who looked after our house very well. Their customer care was second to none and ... Read Full Review
By : 'Pastygirl'
Branch : Chepstow, Portwall House, Bank Street
Services : Sales( Prospective Vendor/Buyer )
Sold price : £325000
Would you recommend ? : No
Postcode : NP16
Very poor customer service. Poor advice. Need in bidding war. Seems to have no idea on how purchasing a property should be achieved. Only interested in best price and doesn't seem to take into account the vendor and purchasers positions Will never use to buy sell or ... Read Full Review
By : Kate Taylor - Sales Director, Newland Rennie
4 Oct 2017Thank you for your comments which we have investigated. We understand that this matter relates to a final bidding process on a property two months ago. We took our client's instructions as the...
By : 'Mark'
Branch : Newport, 68 Bridge Street
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NP20
Everything sounded great until the fee was paid, when I quickly realised how bad they were. First day at my new home, I open the door, and I see the last tenants have left a lot of their stuff here, and that nobody has cleaned it, even though I was promised that somebody was going to clear out the ... Read Full Review
These are objectively very high fees compared to the national average. There are agents in London with lower fees than NR.
By : Kerry
20 May 2019This company is so bad at communication it is almost laughable (if it weren't frustrating).. As a Tenant they basically ignore you. Whether you phone or email them, basic repairs, or anything you...
By : 'Tracy'
Branch : Newport, 68 Bridge Street
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NP44
As a tenant, I do my best to ensure that the properties I inhabit are kept at a high standard. After living in one of their properties for two years, I moved out and this is when the trouble began. I was emailed by a letting agent who stated that my house had dilapidations that needed repairing and ... Read Full Review
Terrible fees. Bond was too steep and then they tried to take more than half from me for expected wear and tear.
By : 'Honeybadger'light''
Branch : Chepstow, Portwall House, Bank Street
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : NP15
From the start I was met with I what I could at best describe as a snooty, condescending attitude. Almost every step of the way I was spoken down to and put in my place. When my partner called in to present some personal information to them he found them not only rude but they were bad mouthing ... Read Full Review
By : Customer
15 Feb 2016What a disgusting attitude towards customers. Laughing and...
By : 'Steve'
Branch : Chepstow, Portwall House, Bank Street
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : NP16
These have to be the most condescending people I have ever had the misfortune to deal with. Very rude, unhelpful and obstructive. Made my partner feel like she wasn't good enough to live in any of their properties. They seem to look down their noses at everyone who walks through their door. This ... Read Full Review
Rethink your appalling attitude towards your customers, who at the end of the day are paying your wages!
By : 'Jimmy'
Branch : Cwmbran ,5 Monmouth Walk
Services : Letting( As a Owner )
Would you recommend ? : No
These are quite possibly the most unorganised rough talking rabble appointed office positions I have ever encountered. Stay well clear. ... Read Full Review
By : 'SVEATWORK'
Branch : Cwmbran ,5 Monmouth Walk
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Absolutely abysmal. Tried to take a house, asked what the procedure was, I was told it was fine, I would be sent the application forms. Fine, received the forms, made an appointment and was then called to say they were showing other people the property. Then they said they wanted money first. Why ... Read Full Review
By : golden
16 Nov 2011Dear Mr Sveatwork Sorry that you had this experience. We try to inform the prospective tenant as much as possible as to how to apply for a property. The application form comes with a cover sheet...
By : 'amh'
Branch : Cwmbran ,5 Monmouth Walk
Services : Letting( As a Owner )
Would you recommend ? : No
Absolutely dreadful company to sell through or to let with. I had my house for sale with them before letting it out. The sales team were awful and had several supposed viewings which never materialised. When i was able to let, they never told me anything, i never received inventories for the check ... Read Full Review
By : NRW
31 Aug 2010NRW would like to make clear that much of these comments are untrue, and that the the TDS (Tenancy Deposit Scheme government regulated arbitratory body) acted in favour of the tenant contrary to the...
By : 'mickyandmitch'
Branch : Chepstow, Portwall House, Bank Street
Services : Letting( As a Tenant )
Would you recommend ? : No
This estate agent is really bad!! i took out a 6 month lease at first stating i wish to live at the property for many years. After the 6 months past they put the house on the market again. I had to pay another ... Read Full Review
By : Golden
16 Nov 2011Hello Micky and Mitch I am sorry that you are upset that your landlord decided to sell or re-let the property that you lived in. However can I just explain that we do not own the property and...
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Last updated at 11/30/2, 12:00:00 AM by allAgents