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Jones & Chapman

5/5, 99 Reviews
100% Recommended

69% sales valuation accuracy

85% sales fee satisfaction

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Latest Reviews
Performance Statistics
ServicesValuationFeesMin Price of property reviewedMax Price of property reviewed
Sale69.00%85.00%£68,500£412,500
Review Statistics
From LandlordsFrom TenantsFrom VendorsFrom BuyersFrom Other
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4211958102228
Address

Jones & Chapman
6 Banks RoadWest Kirby, Merseyside
CH48 4HB
0151 625 6355

Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Jones & Chapman Branches (View All 13)
Being a landlord is no easy ...

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5 Star Review
UserName

By : 'Michael'
Branch : Mossley Hill Liverpool, 36 Allerton Road
Services : Letting (As a Owner)
Rent PCM : £430
Would you recommend ? : Yes
Postcode : L8

29 Jan 2018
People found this helpful0

Being a landlord is no easy task. It is a double edged sword. An investment in vein on one hand that we hope will create future security, an income and an asset. A drain, a heavy weight and an open ended liability on the other. Financially and mentally being a landlord, may I add a conscientious ... Read Full Review


Comments on Agent Fees

Good. In line with others.

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We are using Jones & ...

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5 Star Review
UserName

UserName

By : 'The'
Branch : Bebington, 4 Church Road
Services : Letting (As a Owner)
Rent PCM : £550
Would you recommend ? : Yes
Postcode : CH62

24 Dec 2017
People found this helpful0

We are using Jones & Chapman from a distance. We live near Cambridge and our property is in Bromborough, so it is very important to us to have a pro-active, effective letting team. Right from the start we have found Jess and the team at Bebington to be just that. We hope to have a long and ... Read Full Review


Comments on Agent Fees

We have opted for the full service. Hopefully, in due time we will find this value for money. They introduced a tenant within two days.

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I would highly recommend ...

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5 Star Review
UserName

UserName

By : 'GSK'
Branch : Little Sutton, 349 Chester Road
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : CH66

11 Dec 2017
People found this helpful0

I would highly recommend Jones & Chapman Little Sutton branch. Both Georgia Edwards and Jessica Hulley are very professional and have a thorough knowledge of customer requirements. They responded quickly and efficiently and I have no hesitation in highly ... Read Full Review


Comments on Agent Fees

Agent's fees are very good.

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I feel like I received a very ...

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5 Star Review
UserName

UserName

By : 'Anxious'
Branch : Bebington, 4 Church Road
Services : Letting (As a Owner)
Rent PCM : £750
Would you recommend ? : Yes
Postcode : CH63

27 Nov 2017
People found this helpful0

I feel like I received a very good service from Jessica and Georgia when wanting to rent out my house. As a first time landlord I was very nervous about the whole procedure but Jessica remained calm, polite and reassuring through-out. They sorted out the whole process and when ever I asked about ... Read Full Review


Comments on Agent Fees

The fees were higher than other places but I felt confident in Jessica and Georgia and its money well spent to not have to worry about it.

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As a first time Landlord I ...

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5 Star Review
UserName

UserName

By : 'Andrew'
Branch : Little Sutton, 349 Chester Road
Services : Letting (As a Owner)
Rent PCM : £850
Would you recommend ? : Yes
Postcode : CH66

6 Oct 2017
People found this helpful0

As a first time Landlord I cannot thank Georgia & Jess enough for all the help and support they have given us throughout the whole process of letting my property. If you are looking for honest, hardworking and trustworthy Letting Agents then I would recommend you choose to work with the ... Read Full Review


Comments on Agent Fees

Good value.

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Overall, we have had a great ...

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5 Star Review

By : 'John'
Branch : Bebington, 4 Church Road
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : CH63

5 Oct 2017
People found this helpful0

Overall, we have had a great experience with Jones & Chapman Bebington. As a Landlord we have previously had bad experiences with other agents in the area but Georgia made us feel at ease and was very informative from the minute she came to value our property. I would also like to thank Jess, ... Read Full Review


Comments on Agent Fees

Good value for money.

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I was really pleased with the ...

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5 Star Review
UserName

UserName

By : 'SCahill'
Branch : Bebington, 4 Church Road
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : CH63

5 Oct 2017
People found this helpful0

I was really pleased with the professional and helpful service I received from Jones and Chapman lettings team in Bebington. They have been more than helpful and found me a tenant within 48 hours. The process was smooth and the tenant was moved in 2 weeks later. Will definitely be using their ... Read Full Review


Comments on Agent Fees

good service with good fees.

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These agents were ...

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1 Star Review

By : 'Customer'
Branch : Mossley Hill Liverpool, 36 Allerton Road
Services : Sales (As a Buyer)
Would you recommend ? : No
Postcode : L1

29 Sept 2017
People found this helpful5

These agents were Unprofessional, bad manner, disrespectful and liers. They didn't answer emails or phone calls unless you sent or rang numerous times. They worked in an unethical manner and I would never recommend using these as ... Read Full Review

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Terrible service. Pictures ...

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1 Star Review

By : 'Joanne'
Branch : Mossley Hill Liverpool, 36 Allerton Road
Services : Sales (As a Vendor)
Would you recommend ? : No
Postcode : L20

2 Aug 2017
People found this helpful3

Terrible service. Pictures were awful,no feedback from the few viewings they did get us. We had on offer on our property that they failed to negotiate properly meaning the buyer went ... Read Full Review

Comments (1)Was this helpful?:

By : Sharon Silcock

11 Apr 2018

If you are looking to get a rental property do not use this agency. I have had an absolute nightmare. They make you attend their office to sign tenancy prior to seeing the property on check in. I did ...


I was very pleased with the ...

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5 Star Review
UserName

By : 'Ian'
Branch : Mossley Hill Liverpool, 36 Allerton Road
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : L17

24 Apr 2017
People found this helpful0

I was very pleased with the letting service I received from Jones & Chapman. I was particularly impressed with the way Kelsey Gibson managed the overall service from start to finish. Kelsey was very polite, efficient, proactive and demonstrated an excellent knowledge of the lettings process. ... Read Full Review


Comments on Agent Fees

I still feel Agency fees to Landlords could be lower.

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Our experience of Jones ...

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5 Star Review
UserName

UserName

By : 'Jack'
Branch : Mossley Hill Liverpool, 36 Allerton Road
Services : Letting (As a Tenant)
Rent PCM : £850
Would you recommend ? : Yes
Postcode : L3

12 Apr 2017
People found this helpful0

Our experience of Jones Chapman has been excellent. This was largely down to the fantastic service provided by David Thompson. We had originally enquired about a different property but David went the extra mile to suggest another property which may be even more suited to us - after seeing the 2 it ... Read Full Review

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Kelsey was very friendly and ...

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5 Star Review
UserName

By : 'YA1982'
Branch : Mossley Hill Liverpool, 36 Allerton Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : L18

8 Apr 2017
People found this helpful0

Kelsey was very friendly and professional. Excellent service. The whole process of applying for and gettting tenancy was made very smooth by ... Read Full Review

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Process was extremely ...

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5 Star Review
UserName

By : 'glitterboy'
Branch : Mossley Hill Liverpool, 36 Allerton Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : L17

8 Apr 2017
People found this helpful0

Process was extremely efficient and completed quickly thanks to Dave. Very competent and extremely polite and efficient - definitely a asset to Jones & ... Read Full Review


Comments on Agent Fees

The agents fee's appear to be similar to those others in the current market -

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Dave was an absolute pleasure ...

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5 Star Review
UserName

By : 'Jack'
Branch : Mossley Hill Liverpool, 36 Allerton Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : L3

6 Apr 2017
People found this helpful0

Dave was an absolute pleasure to work with. Really professional and went the extra mile to ensure that we were able to move into our new property on time- even stayed late on a Friday to go through the relevant paperwork with us/pass over our keys! Could not recommend him highly ... Read Full Review

Comments (0)Was this helpful?:
I have had an amazing ...

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5 Star Review
UserName

UserName

By : 'Lsia'
Branch : Mossley Hill Liverpool, 36 Allerton Road
Services : Letting (As a Owner)
Rent PCM : £550
Would you recommend ? : Yes
Postcode : L25

30 Mar 2017
People found this helpful1

I have had an amazing management service from Jones & Chapman, thank you so very much to all of the professional (and totally lovely) staff there, in the lettings team. I do not live that close to the property I let out and Matt, Dave, Kelsey and Nicola, and more recently, Beth, have all ... Read Full Review


Comments on Agent Fees

Good

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Kelsey and Matthew were both ...

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5 Star Review
UserName

UserName

By : 'Alison'
Branch : Mossley Hill Liverpool, 36 Allerton Road
Services : Letting (As a Tenant)
Rent PCM : £625
Would you recommend ? : Yes
Postcode : L3

1 Mar 2017
People found this helpful0

Kelsey and Matthew were both extremely helpful in their professional approach to setting up our tenancy. Kelsey was very efficient in responding to our queries and requests. We've been very impressed by the overall level of service we've received and our move went ... Read Full Review


Comments on Agent Fees

Fees are fair, especially in relation to the level of service you receive.

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I was very impressed by ...

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5 Star Review
UserName

By : 'Robert'
Branch : Mossley Hill Liverpool, 36 Allerton Road
Services : Letting (As a Owner)
Rent PCM : £550
Would you recommend ? : Yes
Postcode : L15

23 Feb 2017
People found this helpful0

I was very impressed by Matthew's professional and non-pushy approach right throughout the process. He certainly did listen to all of the needs that I had stated in regards to potential tenants and the whole process was very efficient and hassle ... Read Full Review


Comments on Agent Fees

Good

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After a long term tenant ...

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5 Star Review
UserName

By : 'Allison'
Branch : Mossley Hill Liverpool, 36 Allerton Road
Services : Letting (As a Owner)
Rent PCM : £390
Would you recommend ? : Yes
Postcode : L13

17 Feb 2017
People found this helpful1

After a long term tenant moved out of my property I decided to look for an agent to assist in finding a new one. I spoke to a few agents but the only one who I felt confident in was Matthew. He told me what I needed to do to the house to get the right tenant and recommended contractors. Once the ... Read Full Review


Comments on Agent Fees

Good

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Had let off Farrell and ...

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5 Star Review
UserName

By : 'Steven'
Branch : Mossley Hill Liverpool, 36 Allerton Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : L8

13 Feb 2017
People found this helpful0

Had let off Farrell and Hayworth before it changed hands, and continued once it went to Jones and Chapman. Always had my dealings with Matthew and Gaynor. Can't fault them, anything that was needed was there and the service shown was second to none. Matt was always on hand for a chat if I had any ... Read Full Review


Comments on Agent Fees

Not a problem with fees or other office policies.

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I have been using this estate ...

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5 Star Review
UserName

By : 'Andy'
Branch : Mossley Hill Liverpool, 36 Allerton Road
Services : Letting (As a Owner)
Rent PCM : £600
Would you recommend ? : Yes
Postcode : L17

13 Feb 2017
People found this helpful1

I have been using this estate agent for over 8 years and throughout this time. Matthew has been fantastic. Always very helpful and unbelievably efficient. He has always found solutions to any problems and managed to have my property rented very soon after the last tenants ... Read Full Review


Comments on Agent Fees

There are possibly cheaper fees out there but the service is so good it makes good economic sense.

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1 - 20 of 99 items

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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