The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

5/5, 99 Reviews
100% Recommended
69% sales valuation accuracy
85% sales fee satisfaction
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 69.00% | 85.00% | £68,500 | £412,500 |
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 42 | 1 | 19 | 5 | 8 | 10 | 2 | 2 | 2 | 8 |
Jones & Chapman
6 Banks Road, West Kirby, Merseyside
CH48 4HB
0151 625 6355

By : 'Michael'
Branch : Mossley Hill Liverpool, 36 Allerton Road
Services : Letting (As a Owner)
Rent PCM : £430
Would you recommend ? : Yes
Postcode : L8
Being a landlord is no easy task. It is a double edged sword. An investment in vein on one hand that we hope will create future security, an income and an asset. A drain, a heavy weight and an open ended liability on the other. Financially and mentally being a landlord, may I add a conscientious ... Read Full Review
Good. In line with others.


By : 'The'
Branch : Bebington, 4 Church Road
Services : Letting (As a Owner)
Rent PCM : £550
Would you recommend ? : Yes
Postcode : CH62
We are using Jones & Chapman from a distance. We live near Cambridge and our property is in Bromborough, so it is very important to us to have a pro-active, effective letting team. Right from the start we have found Jess and the team at Bebington to be just that. We hope to have a long and ... Read Full Review
We have opted for the full service. Hopefully, in due time we will find this value for money. They introduced a tenant within two days.


By : 'GSK'
Branch : Little Sutton, 349 Chester Road
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : CH66
I would highly recommend Jones & Chapman Little Sutton branch. Both Georgia Edwards and Jessica Hulley are very professional and have a thorough knowledge of customer requirements. They responded quickly and efficiently and I have no hesitation in highly ... Read Full Review
Agent's fees are very good.


By : 'Anxious'
Branch : Bebington, 4 Church Road
Services : Letting (As a Owner)
Rent PCM : £750
Would you recommend ? : Yes
Postcode : CH63
I feel like I received a very good service from Jessica and Georgia when wanting to rent out my house. As a first time landlord I was very nervous about the whole procedure but Jessica remained calm, polite and reassuring through-out. They sorted out the whole process and when ever I asked about ... Read Full Review
The fees were higher than other places but I felt confident in Jessica and Georgia and its money well spent to not have to worry about it.


By : 'Andrew'
Branch : Little Sutton, 349 Chester Road
Services : Letting (As a Owner)
Rent PCM : £850
Would you recommend ? : Yes
Postcode : CH66
As a first time Landlord I cannot thank Georgia & Jess enough for all the help and support they have given us throughout the whole process of letting my property. If you are looking for honest, hardworking and trustworthy Letting Agents then I would recommend you choose to work with the ... Read Full Review
Good value.
By : 'John'
Branch : Bebington, 4 Church Road
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : CH63
Overall, we have had a great experience with Jones & Chapman Bebington. As a Landlord we have previously had bad experiences with other agents in the area but Georgia made us feel at ease and was very informative from the minute she came to value our property. I would also like to thank Jess, ... Read Full Review
Good value for money.


By : 'SCahill'
Branch : Bebington, 4 Church Road
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : CH63
I was really pleased with the professional and helpful service I received from Jones and Chapman lettings team in Bebington. They have been more than helpful and found me a tenant within 48 hours. The process was smooth and the tenant was moved in 2 weeks later. Will definitely be using their ... Read Full Review
good service with good fees.
By : 'Customer'
Branch : Mossley Hill Liverpool, 36 Allerton Road
Services : Sales (As a Buyer)
Would you recommend ? : No
Postcode : L1
These agents were Unprofessional, bad manner, disrespectful and liers. They didn't answer emails or phone calls unless you sent or rang numerous times. They worked in an unethical manner and I would never recommend using these as ... Read Full Review
By : 'Joanne'
Branch : Mossley Hill Liverpool, 36 Allerton Road
Services : Sales (As a Vendor)
Would you recommend ? : No
Postcode : L20
Terrible service. Pictures were awful,no feedback from the few viewings they did get us. We had on offer on our property that they failed to negotiate properly meaning the buyer went ... Read Full Review
By : Sharon Silcock
11 Apr 2018If you are looking to get a rental property do not use this agency. I have had an absolute nightmare. They make you attend their office to sign tenancy prior to seeing the property on check in. I did ...

By : 'Ian'
Branch : Mossley Hill Liverpool, 36 Allerton Road
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : L17
I was very pleased with the letting service I received from Jones & Chapman. I was particularly impressed with the way Kelsey Gibson managed the overall service from start to finish. Kelsey was very polite, efficient, proactive and demonstrated an excellent knowledge of the lettings process. ... Read Full Review
I still feel Agency fees to Landlords could be lower.


By : 'Jack'
Branch : Mossley Hill Liverpool, 36 Allerton Road
Services : Letting (As a Tenant)
Rent PCM : £850
Would you recommend ? : Yes
Postcode : L3
Our experience of Jones Chapman has been excellent. This was largely down to the fantastic service provided by David Thompson. We had originally enquired about a different property but David went the extra mile to suggest another property which may be even more suited to us - after seeing the 2 it ... Read Full Review

By : 'YA1982'
Branch : Mossley Hill Liverpool, 36 Allerton Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : L18
Kelsey was very friendly and professional. Excellent service. The whole process of applying for and gettting tenancy was made very smooth by ... Read Full Review

By : 'glitterboy'
Branch : Mossley Hill Liverpool, 36 Allerton Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : L17
Process was extremely efficient and completed quickly thanks to Dave. Very competent and extremely polite and efficient - definitely a asset to Jones & ... Read Full Review
The agents fee's appear to be similar to those others in the current market -

By : 'Jack'
Branch : Mossley Hill Liverpool, 36 Allerton Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : L3
Dave was an absolute pleasure to work with. Really professional and went the extra mile to ensure that we were able to move into our new property on time- even stayed late on a Friday to go through the relevant paperwork with us/pass over our keys! Could not recommend him highly ... Read Full Review


By : 'Lsia'
Branch : Mossley Hill Liverpool, 36 Allerton Road
Services : Letting (As a Owner)
Rent PCM : £550
Would you recommend ? : Yes
Postcode : L25
I have had an amazing management service from Jones & Chapman, thank you so very much to all of the professional (and totally lovely) staff there, in the lettings team. I do not live that close to the property I let out and Matt, Dave, Kelsey and Nicola, and more recently, Beth, have all ... Read Full Review
Good


By : 'Alison'
Branch : Mossley Hill Liverpool, 36 Allerton Road
Services : Letting (As a Tenant)
Rent PCM : £625
Would you recommend ? : Yes
Postcode : L3
Kelsey and Matthew were both extremely helpful in their professional approach to setting up our tenancy. Kelsey was very efficient in responding to our queries and requests. We've been very impressed by the overall level of service we've received and our move went ... Read Full Review
Fees are fair, especially in relation to the level of service you receive.

By : 'Robert'
Branch : Mossley Hill Liverpool, 36 Allerton Road
Services : Letting (As a Owner)
Rent PCM : £550
Would you recommend ? : Yes
Postcode : L15
I was very impressed by Matthew's professional and non-pushy approach right throughout the process. He certainly did listen to all of the needs that I had stated in regards to potential tenants and the whole process was very efficient and hassle ... Read Full Review
Good

By : 'Allison'
Branch : Mossley Hill Liverpool, 36 Allerton Road
Services : Letting (As a Owner)
Rent PCM : £390
Would you recommend ? : Yes
Postcode : L13
After a long term tenant moved out of my property I decided to look for an agent to assist in finding a new one. I spoke to a few agents but the only one who I felt confident in was Matthew. He told me what I needed to do to the house to get the right tenant and recommended contractors. Once the ... Read Full Review
Good

By : 'Steven'
Branch : Mossley Hill Liverpool, 36 Allerton Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : L8
Had let off Farrell and Hayworth before it changed hands, and continued once it went to Jones and Chapman. Always had my dealings with Matthew and Gaynor. Can't fault them, anything that was needed was there and the service shown was second to none. Matt was always on hand for a chat if I had any ... Read Full Review
Not a problem with fees or other office policies.

By : 'Andy'
Branch : Mossley Hill Liverpool, 36 Allerton Road
Services : Letting (As a Owner)
Rent PCM : £600
Would you recommend ? : Yes
Postcode : L17
I have been using this estate agent for over 8 years and throughout this time. Matthew has been fantastic. Always very helpful and unbelievably efficient. He has always found solutions to any problems and managed to have my property rented very soon after the last tenants ... Read Full Review
There are possibly cheaper fees out there but the service is so good it makes good economic sense.
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.