John Payne

As a tenant I can confirm how disrespectful the agents are. A few times they informed me same day about visits and viewings without agreeing on it in advance. Very disturbing and ... Read Full Review

I would not recommend John Payne for lettings at all. Initially they are very proactive and are helpful to find tenants for letting a property. However, once I had the tenants in it was so painful! I had to keep chasing John Payne to collect the rent, I had to correct the accounts, and remind ... Read Full Review

John Payne Greenwich and blackheath standard is an estate agent in greenwich that one should avoid as I have had nothing but bad experiences when engaging with them to view a property that was posted to let by their letting department. After confirming our viewing and initial questions about a ... Read Full Review

Got a property let in West Greenwich by John Payne, contract renewed at the beginning of the year and paid the fees for renewal. Pity is that the tenant never signed the renewal, on purpose, and John Payne did not even informed me. Terrible service, avoid ... Read Full Review

Avoid renting from John Payne at all costs. We had arranged for the house to be in a certain condition and they lied to us before moving in saying that it would be. We then found the property to be not as agreed and since we saw the property even more maintenance was needed. This has caused us ... Read Full Review

This company brought along viewers to the apartment I was letting outside of the tenancy agreement with the intention of showing them around when we were not home. We explained we had symptoms of Covid 19 and were self isolating which didn't deter them at ... Read Full Review

Tom helped me secure a rental apartment in Lewisham. Although I ultimately did not follow through with the tenancy (as I found a property more suited to my needs), my experience working with Tom has been nothing short of excellent. Tom was very professional, polite and kept me updated on ... Read Full Review

We had a lovely meeting when we viewed our rental property. Unfortunately this wasn't the standard that was upheld by the property managers we deal with, we can never recieve a timely response and they fail to inform the landlords of their contractual and legal obligations. Its honestly just ... Read Full Review

Agents at JP, especially unprofessional Will who managed to make the process of purchasing a home 100x more stressful than it needed to be. In the end it was a relatively straightforward purchase but we were constantly chased for things we´d already completed with the timetable totally ... Read Full Review

We recently sold our propertly in Blackheath through John Payne. We went with John Payne on the basis of their market reach and after-sales service promoted to us. We were extremely disappointed with the level of service provided after the sale has been agreed - we were kept up to date of the ... Read Full Review

Susan at John Payne in East Greenwich was incredibly helpful and supportive during the buying process. She was always contactable and was regularly in touch with me during what is always a stressful process! I highly recommend John Payne and especially Susan.The after sales is also excellent and ... Read Full Review

The service provided by the Blackheath Village office of John Payne is outstanding. Having chosen John Payne as our agents because of the professionalism provided by another of their offices, we benefited from the outstanding service of Hayley, Will and Lee in the varied aspects of sales, renting ... Read Full Review

Absolutely over the moon excellent communication and kept me up to date on a regular basis. Took the stress out of selling our property. They were extremely professional my thanks to the Team Susan Denny and Nicholas Kay they really went the extra mile and would highly recommend John Payne I would ... Read Full Review

Rented a flat with John Payne, agent was difficult to get hold of, never communicated what was going on with myself and flatmate so we were constantly chasing him up. In the end due to a miscommunication of the fees, I overpaid by about �200. John Payne refused to pay this back and it took over 2 ... Read Full Review

Totally unprofessional and not supportive of the 'seller'. Was very stressful from start to finish post BREXIT. Very profit focused and no customer care. This agent has the Blackheath market and acted in a very arrogant way. I would contact the other agents in the area and get 3/4 valuations before ... Read Full Review

My family has been renting a house in Greenwich managed by John Payne for a year. After having lived in London for over two decades and rented a few flats managed by landlords directly and other real estate agents, I do seriously recommend you to avoid any property managed by John Payne ... Read Full Review

I used these estate agents last year. They were extremely unprofessional and rude (after we had payed the referencing fees) and simple requests much more difficult then expected. On viewing the flat seemed fine, however it was clear it had been poorly maintained and not cleaned. The day we moved ... Read Full Review

Very poor experience from the start, numerous mis communications, lack of response initially blamed on new computer system. Inspections missed, issues not recorded correctly. The main problem is they failed to tell us about a known problem at the start which if we were made aware off we wouldn't ... Read Full Review

I searched for a flat using John Payne in 2012. Unlike most other agents in the area, John Payne showed a lot of integrity, were friendly and never provided misinformation, and I was quite impressed with them. One weakness is that they are not very dynamic- for example after I was gazumped on my ... Read Full Review

[[EDIT ORIGINAL START]] we went in to a seal bid process with john payne, it seemed a very corrupt proccess where bidders came out of the blue right at the end and got preferrential treatment. avoid at all costs unless u are prepared to slip them a brown envelope [[EDIT ORIGINAL END]] we ... Read Full Review