Tom helped me secure a rental apartment in Lewisham. Although I ultimately did not follow through with the tenancy (as I found a property more suited to my needs), my experience working with Tom has been nothing short of excellent. Tom was very professional, polite and kept me updated on... Read Full Review

We had a lovely meeting when we viewed our rental property. Unfortunately this wasn't the standard that was upheld by the property managers we deal with, we can never recieve a timely response and they fail to inform the landlords of their contractual and legal obligations. Its honestly just... Read Full Review

Agents at JP, especially unprofessional Will who managed to make the process of purchasing a home 100x more stressful than it needed to be. In the end it was a relatively straightforward purchase but we were constantly chased for things we´d already completed with the timetable totally... Read Full Review

We recently sold our propertly in Blackheath through John Payne. We went with John Payne on the basis of their market reach and after-sales service promoted to us. We were extremely disappointed with the level of service provided after the sale has been agreed - we were kept up to date of the... Read Full Review

The service provided by the Blackheath Village office of John Payne is outstanding. Having chosen John Payne as our agents because of the professionalism provided by another of their offices, we benefited from the outstanding service of Hayley, Will and Lee in the varied aspects of sales, renting... Read Full Review

Totally unprofessional and not supportive of the 'seller'. Was very stressful from start to finish post BREXIT. Very profit focused and no customer care. This agent has the Blackheath market and acted in a very arrogant way. I would contact the other agents in the area and get 3/4 valuations before ... Read Full Review

I used these estate agents last year. They were extremely unprofessional and rude (after we had payed the referencing fees) and simple requests much more difficult then expected. On viewing the flat seemed fine, however it was clear it had been poorly maintained and not cleaned. The day we moved... Read Full Review

Very poor experience from the start, numerous mis communications, lack of response initially blamed on new computer system. Inspections missed, issues not recorded correctly. The main problem is they failed to tell us about a known problem at the start which if we were made aware off we wouldn't... Read Full Review

[[EDIT ORIGINAL START]] we went in to a seal bid process with john payne, it seemed a very corrupt proccess where bidders came out of the blue right at the end and got preferrential treatment. avoid at all costs unless u are prepared to slip them a brown envelope [[EDIT ORIGINAL END]] we... Read Full Review

Since moving to london, we dealt with over 15 estates agents, we never had any bad experience except john payne. They were not friendly and rude. We found one property we were interrested in, after viewing it we were quite keen but they somehow keep telling us that it was not a suitable property... Read Full Review

I decided to use John Payne after a very bad experience with another local agent and I have to say that the difference between the two was chalk and cheese. John Payne were very unlike the stereotypical agent I found them to be professional, trustworthy and very knowledgeable, highly... Read Full Review

We couldn't be happier with John Payne. They were quick to respond, professional and got us the price we wanted for our house. Highly... Read Full Review