The UK's Largest Customer Review Website for the Property Industry
Groves Residential (Newcastle)
1.4/5, 15 Reviews
10% Recommended
40% sales valuation accuracy
100% letting valuation accuracy
22% sales fee satisfaction
22% letting fee satisfaction
No Description Found
Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 40% | 22% | £427,000 | £427,000 |
| Lettings | 100% | 22% | £650 | £900 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 0 | 1 | 0 | 10 | 0 | 0 | 1 | 0 | 0 | 3 |
Address
Groves Residential (Newcastle)
38 Acorn Road, Newcastle upon Tyne, Tyne and Wear
NE2 2DJ
0191 212 0400
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:30 - 15:30
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Advertise on
- ?Relocation Agent Network
- ?National Homes Network
- ?Move With Us
- allAgents Portal
- OnTheMarket
- ?Rightmove
- ?Zoopla
Social Media
Rankings
Latest Properties
No Property Found
No Property Found
Groves Residential (Newcastle) Branches (View All 4)
The most useless and thick ...
Share On : 
1 Star Review
By : 'Anonymous'
Branch : Newcastle Upon Tyne, 38 Acorn Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : NE2
23 Jul 2022
People found this helpful0
Shocking just absolutely shocking. You will spend your days stressing if you will be homeless tomorrow. Will not get anything done and are just useless. Won’t bother to sort forms out unless you hound them and will lose half of the forms. Haven’t got any common sense whatsoever. ... Read Full Review
Comments (0)Was this helpful?:
We had a good service ...
Share On :
4 Star Review
By : 'Mrs'
Branch : Newcastle Upon Tyne, 38 Acorn Road
Services : Sales (As a Buyer)
Sold price : £427000
Would you recommend ? : Yes
Postcode : NE61
30 Sept 2021
People found this helpful0
We had a good service throughout. they kept us informed and were proactive in keeping everyone informed about the sale's progress. the staff were always friendly and ... Read Full Review
Comments (0)Was this helpful?:
ABSOLUTELY APPAULING ...
Share On :
1 Star Review
By : 'Anonymous'
Branch : Newcastle Upon Tyne, 38 Acorn Road
Services : Letting (Property Management)
Would you recommend ? : No
Postcode : NE3
16 Sept 2021
People found this helpful2
ABSOLUTELY APPAULING EXPERIENCE WITH PROPERTY MANAGEMENT. WOULD NOT LET ME SPEAK UNPROFESSIONAL RUDE NO IDEA HOW TO CONDUCT A PROFESSIONAL ... Read Full Review
Comments (0)Was this helpful?:
Avoid! ...
Share On :
1 Star Review
By : 'KG'
Branch : Newcastle Upon Tyne, 38 Acorn Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : NE2
22 May 2021
People found this helpful0
My terrible experience with this agency started after I had submitted my application. Zero communication. I had to chase them for progress updates and step in to carry out their job role of contacting my own referees to obtain references! They claim they carry out a ... Read Full Review
Comments (0)Was this helpful?:
Worst experience ...
Share On :
1 Star Review
By : 'ar'
Branch : Newcastle Upon Tyne, 143 High Street
Services : Letting (As a Prospective Landlord/Tenant)
Rent PCM : £695
Would you recommend ? : No
Postcode : NE2
24 Jul 2020
People found this helpful6
Worst experience ever! Property posted on their website 17/7. On Sunday, I email to request a virtual viewing. On Monday morning 20/7, I phone their office. They do not have a video so I request a showing and they cannot schedule one until Thursday 23/7 at the earliest. The woman on the phone ... Read Full Review
Comments (0)Was this helpful?:
A shambles of a ...
Share On :
1 Star Review
By : 'Robin'
Branch : Newcastle Upon Tyne, 38 Acorn Road
Services : Letting (As a Prospective Landlord/Tenant)
Would you recommend ? : No
Postcode : NE2
21 May 2020
People found this helpful1
Your holding deposit may count for nothing. My daughter put a holding deposit on a student house with Groves, only to be informed two months later that the property had been otherwise let through another agency. Groves had failed to take landlords contact details, failed to contact daughter and ... Read Full Review
Comments (2)Was this helpful?:
By : Groves Residential
21 May 2020This is not what happened. We can fully understand the frustration surrounding the situation and we as a company did everything we could to reassure that party this was nothing to do with us and...
No stars - one is far too ...
Share On :
1 Star Review
By : 'Steven'
Branch : Newcastle Upon Tyne, 38 Acorn Road
Services : Letting (As a Tenant)
Rent PCM : £650
Would you recommend ? : No
Postcode : NE2
20 Aug 2019
People found this helpful5
No stars - one is far too generous. This company is very unprofessional, purposely deceitful, untruthful and rude, in particular the Property Manager *, and the inspector **. I vacated the property and made sure that I was there when the inspection was carried out by Sarah. After repeatedly ... Read Full Review
Comments (0)Was this helpful?:
Terrible. Unprofessional. ...
Share On :
1 Star Review
By : 'Jed'
Branch : Newcastle Upon Tyne, 38 Acorn Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : NE2
1 May 2019
People found this helpful3
Absolutely do not recommend. They did not do the sufficient checks to ensure my application had been fully accepted. They led me to believe I was moving in and last minute withdrew my application for reasons that I had twice asked them to check before I submitted my application. They were rude and ... Read Full Review
Comments (0)Was this helpful?:
Worst letting agent in the ...
Share On :
1 Star Review
By : 'Dr'
Branch : Newcastle Upon Tyne, 143 High Street
Services : Letting (As a Owner)
Rent PCM : £900
Would you recommend ? : No
Postcode : NE3
26 Sept 2017
People found this helpful9
Worst letting agent in the world. Be very careful. I paid this company a fortune to manage my let property. When the last tenant moved out they sent me an inspection that was two weeks late stating everything was ok. So I decided to do a surprise visit while the property was empty. And to my ... Read Full Review
Comments on Agent Fees
For the fact that they did nothing to keep my property safe
Comments (0)Was this helpful?:
We rented from Groves for 1 ...
Share On :
1 Star Review
By : 'GJ'
Branch : Newcastle Upon Tyne, 143 High Street
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : NE2
15 Jul 2017
People found this helpful4
We rented from Groves for 1 year and moved out a month earlier just to be out of the flat. We had issues with mould from the start and sent numberous emails asking them to fix numberous problems which were mostly ignored. Now after moving out they are trying to charge us over �1500. We are an ... Read Full Review
Comments (0)Was this helpful?:
I would not recommend this ...
Share On :
1 Star Review
By : 'The'
Branch : Newcastle Upon Tyne, 38 Acorn Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : NE2
28 Mar 2017
People found this helpful9
I would not recommend this agent. In my experience all staff have been incompetent, we took on a dirty property (which allegedly had been professionally cleaned), put up with a catalogue of disrepair issues during our tenancy and handed the property back far cleaner than we received it! Only to ... Read Full Review
Comments on Agent Fees
High for little service
Comments (0)Was this helpful?:
Overpriced fees. They don't ...
Share On :
1 Star Review
By : 'Disgruntled'
Branch : Newcastle Upon Tyne, 143 High Street
Services : Letting (As a Tenant)
Rent PCM : £790
Would you recommend ? : No
Postcode : NE3
26 Aug 2016
People found this helpful3
Overpriced fees. They don't even do a proper credit check, but ask you to send bank statements. Very flexible with the truth both in terms of properties and the progress of your application. Zero interest in you once contacts are signed, zero vetting of landlords. Clearly a company ethos to defend ... Read Full Review
What agent could do to change your mind?
Too high for the poor service received.
Comments on Agent Fees
Too high for the poor service received.
Comments (0)Was this helpful?:
I have rented through Groves ...
Share On :
2 Star Review
By : 'Disgruntled'
Branch : Newcastle Upon Tyne, 38 Acorn Road
Services : Letting (As a Tenant)
Rent PCM : £700
Would you recommend ? : No
Postcode : NE2
15 Aug 2014
People found this helpful3
I have rented through Groves on two occasions now, once as a student and once as a professional and find them completely non-value for money. Most recently, upon finding a house advertised by them both myself and my housemate each paid an agency fee of £415 - What do we get for this fee? A ... Read Full Review
What agent could do to change your mind?
Lower your fees! I feel that I have got nothing from you for what I paid, nothing at all. As far as I\'m concerned I feel like I\'ve paid for being \'found\', shouldn\'t it be the landlord paying for this??
Comments on Agent Fees
Nothing short of extortionate. I have rented through Groves on two occasions now, once as a student and once as a professional and find them completely non-value for money. Most recently, upon finding a house advertised by them both myself and my housemate each paid an agency fee of £415 - What do we get for this fee? A reference. That is the only service Groves supply us with. Our landlord resides in London but full management of the property is through her. Groves do not even hold keys. Any maintenance issues, lock-outs, rent queries need to be done through the landlord, Groves flat out refuses to entertain any kind of service in these areas. I was having trouble getting in touch with my landlord to discuss leaving the property so I got in touch with Groves understanding the arrangement but not sure who else to call. I was bluntly told it was nothing to do with them, they only find the tenants and supply a reference. What did I pay them for??
Comments (0)Was this helpful?:
Absolute SHAMBLES! Do NOT use ...
Share On :
1 Star Review
By : 'pineapple'
Branch : Newcastle Upon Tyne, 38 Acorn Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : NE2
1 Dec 2012
People found this helpful5
Absolute SHAMBLES! Do NOT use this company or the Gosforth one. Taken a month to get bond back, still not recieved it! The woman (Alex) dealing with our property left without anyone notifying us. I have had to call up EVERY other day for the past month as they keep failing to keep me in the ... Read Full Review
What agent could do to change your mind?
nothing can be done now, i have given them so many chances! these jokers could not organise a p*ss up in a brewery! Farcical!
Comments (0)Was this helpful?:
Rude and incompetent staff ...
Share On :
1 Star Review
By : 'Steve'
Branch : Newcastle Upon Tyne, 143 High Street
Services : Letting (As a Tenant)
Would you recommend ? : No
21 Aug 2012
People found this helpful5
Rude and incompetent staff who do not follow through on their promises. I actually bypassed them on a number of occasions and directly contacted the landlord with most my issues. They were so bad landlord sacked them at the end of my tenancy. Stay away if you ... Read Full Review
What agent could do to change your mind?
Put thei heads in a oven.
Comments (0)Was this helpful?:
1 - 15 of 15 items
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
