The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

4.7/5, 2266 Reviews
98% Recommended
82% sales valuation accuracy
80% letting valuation accuracy
79% sales fee satisfaction
79% letting fee satisfaction
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 82.00% | 79% | £73,400 | £9,800,000 |
| Lettings | 80% | 79% | £350 | £7,000 |
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 477 | 59 | 1035 | 287 | 122 | 17 | 83 | 9 | 69 | 106 |
Dexters
349 West End Lane, London, Greater London
NW6 1LT
020 7433 8006, 020 7433 8007


By : 'Melissa'
Branch : West Hampstead, 349 West End Lane
Services : Letting (As a Tenant)
Rent PCM : £1860
Would you recommend ? : Yes
Postcode : NW8
Chloe was attentive and communicative; she managed the specifics of our contract very well. Jay kept us informed and was alert to incoming ... Read Full Review
By : Chloe Martin
26 Nov 2015Thank you very...
By : 'Helena'
Branch : West Hampstead, 349 West End Lane
Services : Letting (As a Tenant)
Rent PCM : £1600
Would you recommend ? : Yes
Postcode : NW6
Since initially signing the contract with Chloe Martin, my flatmate and I have dealt directly with Jay Hayden having moved into our property in May of this year. He has always been happy to help, responsive to emails/texts (even on weekends) and has gone out of his way to assuage some recent ... Read Full Review
By : Chloe Martin
26 Nov 2015Thank you for your...
By : 'Edward'
Branch : Clapham High Street, 55 Clapham High Street
Services : Letting (As a Prospective Landlord/Tenant)
Rent PCM : £1600
Would you recommend ? : No
Postcode : SW4
Absolutely shocking, these guys are literally crooks. Was told my offer had been accepted, they then told me over the phone that they were unable to take my holding deposit due to card processing issues (i feel this was a lie) and that we would deal with it first thing in the morning. They then ... Read Full Review
By : Marilyn
23 Oct 2015Hello, I am really sorry to hear that you have been unhappy with the service provided by our Dexters Clapham branch, which is a trading name of Thamesview Estate Agents Ltd. I am head of Customer ...


By : 'Stay'
Branch : Wapping, 123 Wapping High Street
Services : Letting (As a Tenant)
Rent PCM : £1300
Would you recommend ? : No
Postcode : E2
Extremely rude and provide only minimal service. Ignored requests to clean mildew buildup, saying it was common in London apartments. Made threats over using deposit to pay last month rent, even though Apartment was vacated and inspected. Did some sort of fake request for damage, where there was ... Read Full Review
By : 'Jacqueline'
Branch : West Hampstead, 349 West End Lane
Services : Letting (As a Owner)
Rent PCM : £2000
Would you recommend ? : Yes
Postcode : NW6
My flat was suddenly vacated at the end of May by the previous tenants who were friends of mine. Jay Hayden and his office found new tenants and also did the necessary repairs and purchased some furniture and generally put the flat back in excellent letting condition and got all the paperwork done ... Read Full Review
By : 'Amanda'
Branch : West Hampstead, 349 West End Lane
Services : Letting (As a Tenant)
Rent PCM : £915
Would you recommend ? : Yes
Postcode : W1H
Was easy to arrange a viewing and arranging the tenancy was a smooth process. Straight forward and easy to deal ... Read Full Review

By : 'jonathan'
Branch : Vauxhall, 377 Kennington Lane
Services : Letting (As a Tenant)
Rent PCM : £2000
Would you recommend ? : No
Postcode : SW8
These people are borderline criminals. The Dexters/Thamesview company has absolutely no respect for UK law and will not hesitate to scam people. They charged us a large sum of money because items were missing from an inventory list that was made years ago and hadn't been signed by any of the ... Read Full Review
By : Marilyn
23 Oct 2015Hello, I am really sorry to hear that you have been unhappy with the service provided by our Dexters branch, which is a trading name of Thamesview Estate Agents Ltd. I am head of Customer...


By : 'JustBeNice'
Branch : Canary Wharf, 39 Westferry Road
Services : Letting (As a Tenant)
Rent PCM : £1842
Would you recommend ? : No
Postcode : E14
We were a few people who found a property we liked through this agency. They were very nice to us up until a holding deposit was paid. They then brought out a set of rules and that we had to provide all of the requested info for within 3-days or our holding fee would be taken away. They pretended ... Read Full Review
- They should not have set down fake rules after money was put down - They should have communicated better (their communication was not very good at all) - They should not have threatened us about holding fee and move in date for no valid reason - They should not have been rude to us down the phone - They should have taken a customer service course - They should have arranged our move in properly and had all our keys ready - really unorganised
The agency fee's were standard and that was the only good thing about the property although they didnt check us into the property and didnt have anything ready therefore we should have been awarded a discount. Additionally the check in clerk was not needed as the landlord had arranged for one that he would pay for, so we had to pay for a service that was not requested.
By : Marilyn
29 Oct 2015Hello, I am really sorry to hear that you have been unhappy with the service provided by our Square Mile Canary Wharf branch, which is part of the Thamesview group. I am head of Customer...

By : 'Elisabetta'
Branch : Ealing, 2 New Ealing Broadway
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : W5
Extremely pleased with the service that we have received at Dexters. We were particularly impressed with Dan Jackson whom helped us throughout the process and his professional and friendly manner made the flat search less difficult. He is proactive and time keeper, and was sincerely engaged in ... Read Full Review
By : Marilyn
5 Oct 2015Hello, I am the Customer Services Manager here at Dexter's and I just wanted to say thank you for your kind comments about the service you received from our Ealing branch an in particular Dan...
By : 'Moon'
Branch : West Hampstead, 349 West End Lane
Services : Letting (As a Tenant)
Rent PCM : £1500
Would you recommend ? : Yes
Postcode : NW6
In the 8 years renting in London it was good to finally deal with a premiership standard agency after previously dealing with division one Foxtons and conference league Hunters. Aside from being competent in doing what they do, what sets Martin & Wright apart from other agencies is that they ... Read Full Review
By : Chloe Martin
26 Nov 2015Thank you for your detailed...
By : 'Anne'
Branch : West Hampstead, 349 West End Lane
Services : Letting (As a Tenant)
Rent PCM : £1049
Would you recommend ? : Yes
Postcode : NW3
I felt that I could trust this agency and there were no surprises or xtra costs that were not mentioned. Although in the beginning it was hard to get a viewind due to miscommunication after that everything went smoothly. I think I could use this agency ... Read Full Review
By : Chloe Martin
26 Nov 2015Thank you Anne and I'm sorry again for the...
By : 'A_C141'
Branch : West Hampstead, 349 West End Lane
Services : Letting (As a Tenant)
Rent PCM : £1040
Would you recommend ? : Yes
Postcode : NW3
After spending a long time looking for a property and not seeing anything that immediately jumped out it was getting fairly desperate. We were taken round a number of properties at one address which still didn't quite fit but as there was another property round the corner we had the offer to take ... Read Full Review
Standard fees
By : Chloe Martin
26 Nov 2015Thank you so much. All the...
By : 'C'
Branch : West Hampstead, 349 West End Lane
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : NW6
I was impressed with the level of communication provided to me and I felt that my best interests were being catered for. Consideration of additional requests I had regarding the property were well received. I was under considerable pressure due to a delayed exchange/completion on my property and ... Read Full Review
By : 'Elizabeth'
Branch : West Hampstead, 349 West End Lane
Services : Letting (As a Tenant)
Rent PCM : £825
Would you recommend ? : Yes
Postcode : NW2
Dealing with Chloe Martin of Martin & Wright was quick, easy and painfree. Responses were always fast, and they kept me informed about exactly what they needed from me, which was great as I had not rented from an agency before. Very happy in my new ... Read Full Review
By : Chloe Martin
26 Nov 2015Thank you so much for your feedback, I am so pleased to of been of...
By : 'Luv'
Branch : West Hampstead, 349 West End Lane
Services : Letting (As a Tenant)
Rent PCM : £1242
Would you recommend ? : Yes
Postcode : NW3
Very helpful, flexible and quick to get everything sorted. Made everything super easy and efficient. Highly recommend if you are looking in the ... Read Full Review
By : 'Delcio'
Branch : West Hampstead, 349 West End Lane
Services : Letting (As a Tenant)
Rent PCM : £1040
Would you recommend ? : Yes
Postcode : NW3
The agency is very good at what they do. I would recommend them as they are very professional and respectful to their customers. They tend to help and understand their customers as much as ... Read Full Review
By : 'PP'
Branch : West Hampstead, 349 West End Lane
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : NW6
Martin & Wright helped us find a flat that suited our needs in the West Hampstead area. The whole process was straightforward, Chloe and Jay helped us do all of the paperwork after we chose the flat and everything went smooth. They were also very quick at responding to our questions via email. ... Read Full Review
By : Chloe Martin
26 Nov 2015Thank you for your comments, they are greatly...
By : 'Laura'
Branch : West Hampstead, 349 West End Lane
Services : Letting (As a Tenant)
Rent PCM : £600
Would you recommend ? : Yes
Postcode : NW2
If it wasn't for Chloe Martin ringing us up with the offer of the property, it is likely we never would have found and now be living in such a beautiful area and flat of our dreams. With a few complications along the way, she was patient with us; having all being students and this being the first ... Read Full Review
By : Chloe Martin
26 Nov 2015Thank you so much for your positive feedback back! It is greatly...
By : 'Charlene'
Branch : West Hampstead, 349 West End Lane
Services : Letting (As a Tenant)
Rent PCM : £1024
Would you recommend ? : Yes
Postcode : NW6
When I contacted Martin & Wright initially, I was impressed that firstly, I was able to talk to someone immediately on the phone, which up to that point, seemed quite a challenge during my property search thus far! At the time I spoke with a friendly and helpful lady named Chloe Martin and I ... Read Full Review
By : Chloe Martin
26 Nov 2015Thank you so much Charlene. I am so pleased to have helped you find your ideal flat. All the...
By : 'Nebula101'
Branch : West Hampstead, 349 West End Lane
Services : Letting (As a Tenant)
Rent PCM : £1004
Would you recommend ? : Yes
Postcode : NW63
I like the team at Martin and Wright.. Everyone has their role and is thorough and gets the job done. If someone is away another staff member takes over and their is no wait..it's a smooth transition, Craig helped me find my place and he's a very professional great guy to deal with. When you are ... Read Full Review
By : craig fox
26 Nov 2015Many thanks for your kind comments and much appreciated, and I hope and wish you all the best in the property and hope you are...
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
e-mail info@martinandwright.co.uk which is overlooked by Peter, Jay & Malcolm. Complaints will be dealt with within 48 hours.
Last updated at 8/18/2015, 2:42:42 AM by allAgents