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West Hampstead, London NW6
4.7/5, 1006 Reviews
98% Recommended
67% sales valuation accuracy
98% letting valuation accuracy
92% sales fee satisfaction
92% letting fee satisfaction
Previously Martin & Wright...
Based in West Hampstead, our primary objective is to offer honest, reliable and efficient service to both Clients and Applicants.
We specialise in quality Sales, Rentals and Management within Central and North West London.
Our success is based on our highly experienced and mo
tivated staff who are geared to offering the very best service they can give.
"In the 8 years renting in..."
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5 Star Review
By : 'Moon'
Services : Letting(As a Tenant)
Rent PCM : £1500
Would you recommend ? : Yes
Postcode : NW6
21 Aug 2015
People found this helpful1
In the 8 years renting in London it was good to finally deal with a premiership standard agency after previously dealing with division one Foxtons and conference league Hunters. Aside from being competent in doing what they do, what sets Martin & Wright apart from other agencies is that they seem to realise that both the landlord and the tenants are clients and customers to them. Having the best interests of both parties can't be easy but M&W seem to do this well. An agent called Chloe was the one to show us around prospective apartments. Her style was quite a change to previous experiences in that she didn't really do much talking. Her main role was opening the door and answering questions. This again was refreshing after previously being shown around apartments by an agent at Hunters who quite frankly kept talking til all the oxygen was consumed in the apartment. After seeing a small handful of apartment Chloe helped to negotiate a good rent on the chosen apartment. She also helped communicate requests for changes to the security of the apartment before the contract was signed. It can sometimes be wise to wait until the end of a tenancy to form a true opinion of an agency. In past experience when the days approach where you will no longer be a customer the fox claws come out. Well this was not the case with Martin & Wright. We were treated as customers until the very end. Leading up to the end of the tenancy, agent Jay was also very helpful in putting me in touch with a man with a van who assisted with the removal of extra furniture. All email correspondence was replied to quickly. On check out day a distractingly handsome agent dropped by to inspect the apartment after the professional clean we had arranged. Unfortunately they had not done a good job, but with our best interests in mind the agent pointed out the areas that needed cleaning again and gave us a chance to get the professional cleaners to come back and fix their sloppy work. The cleaners actually came back after our tenancy had finished and with the guidance of the agent (who turned out to be a gentleman named Jay) managed to clean again to the landlords satisfactions, thus avoiding any deductions from our deposit. 14 days after the end of the tenancy the deposit was processed, no battles needed or as in a past experience no need to send a billion emails to ask what is going on with the deposit. Overall our experience with Martin & Wright was a very positive one. They know their market and they know their client base. I'm sure their approach isn't a one- size -fits -all, but the style and approach we received was much appreciated. Would definitely recommend M&W to others for an efficient, stress free letting experience.
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By : Chloe Martin
26 Nov 2015Thank you for your detailed feedback.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 67.00% | 92% | £625,000 | £2,100,000 |
| Lettings | 98% | 92% | £350 | £3,700 |
Areas covered
- NW1
- NW11
- NW2
- NW3
- NW4
- NW6
- NW8
Address
Dexters
349 West End Lane, London, Greater London
NW6 1LT
020 7433 8006, 020 7433 8007
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Dexters Branches (View All 70)
Oscar Ryan was our agent to ...
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5 Star Review
By : 'Angela'
Services : 4
Sold price : £625000
Would you recommend ? : Yes
Postcode : NW6
10 Jul 2025
People found this helpful
Oscar Ryan was our agent to buy a property on abbey road. We are in the US so it made some things a bit more difficult. He was always available and got the seller to accept our offer on the same... Read Full Review
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Dexters, by active marketing ...
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5 Star Review
By : 'Rod'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : NW6
10 Mar 2023
People found this helpful0
Dexters, by active marketing of our flat, have made our sale relatively stress free. Their representatives were punctual, polite and considerate and negotiated the best price we were likely to... Read Full Review
Comments (2)Was this helpful?:
By : Asma Chuhgtai
20 Jun 2023Dear Rod, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to ...
Peter helped with both the ...
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5 Star Review
By : 'Thomas'
Services : 20
Sold price : £2100000
Would you recommend ? : Yes
Postcode : NW2
23 Dec 2022
People found this helpful0
Peter helped with both the sale of our family home but even more with our efforts to find a new home in the area. Peter is very knowledgeable and experienced and his advice was extremely helpful both on the sale and buy side. Peter is very friendly and has always fitted us into his diary (and he... Read Full Review
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The branch manager ...
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1 Star Review
By : 'poor'
Services : Online Auctions
Would you recommend ? : No
Postcode : NW2
11 Apr 2022
People found this helpful2
The branch manager cricklewood incompetant and disorganised manager sl and was the mist miserable agent who is unfriendly and miserable. i never met an agent incapable if understanding simple requests and was intimidating the branch needs total reorganisation I never use your agency... Read Full Review
Comments (1)Was this helpful?:
By : Ria Burton
21 Apr 2022I am disappointed to hear you have not had a 5 star experience with us. Unfortunately, I am unable to find you on our database. If you could contact us with some more information at...
UNETHICAL AND UNPROFESSIONAL ...
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1 Star Review
By : 'Phil'
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : NW2
2 Aug 2021
People found this helpful8
Strongly advise dealing with Dexters in Cricklewood for property sales. I tried to sell my property through them and they colluded with the buyer behind my back in an attempt to coerce me to accept a lower price than that which I was comfortable accepting. They have behaved extremely... Read Full Review
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Dan worked with us for over a ...
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5 Star Review
By : 'graham'
Services : Sales( As a Vendor )
Sold price : £670000
Would you recommend ? : Yes
Postcode : E16
13 Apr 2021
People found this helpful0
Dan worked with us for over a year getting this sale done. We chose Dexters initially because we trusted his approach. At first we were in no rush - then covid struck. Then we found ourselves working with a dubious prospective buyer and Dan worked closely with us, whilst we figured whether the... Read Full Review
Comments (1)Was this helpful?:
By : Sarah Tranter
19 Apr 2021Dear Graham, Thank you so much for your fantastic review and kind comments in relation to Dan. I will ensure that I bring your review to his attention and that of his Director. Kind regards, Sarah...
Misleading and not 100% ...
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1 Star Review
By : 'Engineer'
Services : Letting( As a Tenant )
Rent PCM : £2100
Would you recommend ? : No
Postcode : NW6
10 May 2019
People found this helpful12
The experience we had with Dexter's was truly stressful and painful. They were very accomodating at first in showing the flat, I appreciate that, but all the rest went terribly wrong. I write this review for other potential tenants. Be careful. These agents are not working for you. They... Read Full Review
Comments on Agent Fees
Unknown. Kept on asking but question avoided or not clear
Comments (1)Was this helpful?:
By : Hayley Marner
13 Aug 2019I am disappointed to read your review and welcome the opportunity to discuss this with you. Please contact me at hayleymarner@dexters.co.uk if you wish to raise a formal complaint, and I will look...
Great experience with ...
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5 Star Review
By : 'Helen'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : NW6
11 Oct 2018
People found this helpful0
I had been dealing with Chris Neale for months in relation to a property I (have now) bought and he has been very professional, helpful, diligent and friendly throughout the entire process. He was honest the whole way through and even under the usual pressures of buying a house (this stretched out... Read Full Review
Comments on Agent Fees
N/A
Comments (1)Was this helpful?:
By : Marilyn Plews
13 Nov 2018Dear Helen, many thanks for posting such a great review for Chris. I know he will be delighted you have taken the time do so. I hope you have now settled into your new home and enjoying it. Kind...
I've been renting in ...
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5 Star Review
By : 'Geoffrey'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW6
24 Nov 2017
People found this helpful0
I've been renting in London now for a few years, changing places quite frequently- but the property I found through Dexters, especially with the help of Alex, ticks all the boxes and I'm absolutely thrilled with it. She was so helpful, professional and understood exactly what I needed. If ... Read Full Review
Comments on Agent Fees
standard
Comments (1)Was this helpful?:
By : Marilyn
7 Dec 2017Dear Geoffrey, Thank you very much for your great review regarding our West Hampstead Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like...
I rent a house through Alex ...
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5 Star Review
By : 'Hussain'
Services : Letting( As a Tenant )
Rent PCM : £3700
Would you recommend ? : Yes
Postcode : NW4
22 Nov 2017
People found this helpful0
I rent a house through Alex she was sure I will like and rent this house before viewing it..I just told her my requirements and she found me this lovely house...she was very helpful and... Read Full Review
Comments on Agent Fees
Good
Comments (1)Was this helpful?:
By : Marilyn
7 Dec 2017Dear Hussain, Thank you for your review regarding your experience with our West Hampstead Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would ...
The experience was pleasant, ...
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4 Star Review
By : 'Jenny'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : W9
16 Nov 2017
People found this helpful1
The experience was pleasant, we dealt with a woman named Alex Broderick who was extremely friendly and helpful, and made the whole thing seem less... Read Full Review
Comments (1)Was this helpful?:
By : Marilyn
7 Dec 2017Dear Jenny, Thank you very much for your great review regarding our West Hampstead Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to...
Very unorganised and ...
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1 Star Review
By : 'frustrating'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NW2
1 Sept 2017
People found this helpful38
Very unorganised and incompetence. They do not reply to emails and they completely ignore you when you ring in. I had to tell several members of staff the same issue and nothing was done to be resolved. After 6 months when I finally got through. I was rudely spoken to and lied to. I ended... Read Full Review
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This is undoubtedly the worst ...
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1 Star Review
By : 'Unsatifised'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NW9
12 Jun 2017
People found this helpful31
This is undoubtedly the worst experience I have ever had from an estate agent.They demanded an incredibly detailed amount of information as a tenant and a guarantor including unaltered bank statements. Found them to be highly disorganised and unprofessional. Terrible... Read Full Review
Comments (1)Was this helpful?:
By : Marilyn
13 Jun 2017Dear Sir/Madam I am concerned to read your review and we would value the opportunity to discuss this with you. If you could contact me at customerrelations@dexters.co.uk and provide me with...
I had a positive expereince ...
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5 Star Review
By : 'Not'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NW3
29 Feb 2016
People found this helpful0
I had a positive expereince with all of the tream and was kept informed of properties in my price range and area to rent, not bombarded with differentprooperties. Easy to organise a viewing and propmpt date given. Able to reserve the flat at the viewing and the whole team were really helpful at... Read Full Review
Comments on Agent Fees
In line with other agents fees
Comments (0)Was this helpful?:
It is a very good agency with ...
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5 Star Review
By : 'JO'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
29 Feb 2016
People found this helpful0
It is a very good agency with very nice ,helpful and serious people. I have found a nice and clean studio thanks to them. I will recommend... Read Full Review
Comments (0)Was this helpful?:
We contacted Martin & ...
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5 Star Review
By : 'Miriam'
Services : Letting( As a Tenant )
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : NW11
21 Jan 2016
People found this helpful0
We contacted Martin & Wright to rent a flat. Everything was quick and easy; everyone was very helpful. I would recommend Martin &... Read Full Review
Comments (0)Was this helpful?:
Really helpful, for us in ...
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5 Star Review
By : 'Sarah'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NW6
20 Jan 2016
People found this helpful0
Really helpful, for us in with last minute viewings and rang us the instant they had what we wanted available so we got the perfect place. Really prompt and proactive, trustworthy guys. Always check that and issues we have are dealt with promptly even if this is not being dealt with by them... Read Full Review
Comments on Agent Fees
Good - very reasonable which is a pull - worth the cash
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I found the service friendly, ...
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5 Star Review
By : 'Emma'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NW3
20 Jan 2016
People found this helpful0
I found the service friendly, personal and efficient, I'd have no hesitation recommending Jay Hayden. The office location was also handy and the staff bright and... Read Full Review
Comments on Agent Fees
Fair
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Good experience with agent ...
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5 Star Review
By : 'KPM'
Services : Letting( As a Tenant )
Rent PCM : £1800
Would you recommend ? : Yes
Postcode : NW6
20 Jan 2016
People found this helpful0
Good experience with agent making our move a lot less stressful. Was very approachable and offered his assistance throughout the moving... Read Full Review
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Excellent service provided in ...
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4 Star Review
By : 'Cal'
Services : Letting( As a Tenant )
Rent PCM : £1850
Would you recommend ? : Yes
Postcode : NW6
18 Jan 2016
People found this helpful0
Excellent service provided in securing the property and meeting our needs and circumstances. Friendly, helpful and flexible - we were able to get everything sorted very quickly. Would... Read Full Review
Comments on Agent Fees
Fees are seemingly in line with the rest of this market. Whilst expensive, unfortunately this is somewhat unavoidable.
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
e-mail info@martinandwright.co.uk which is overlooked by Peter, Jay & Malcolm. Complaints will be dealt with within 48 hours.
Last updated at 8/18/2015, 2:42:42 AM by allAgents
